Latest post Fri, Jan 31 2020 11:02 PM by Martin Fox. 2 replies.
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  • Fri, Jan 31 2020 1:41 AM

    • Martin Fox
    • Top 500 Contributor
    • Joined on Fri, Mar 14 2014
    • Sydney Australia
    • Posts 260
    • Points 2,765

    support renewal opportunity expired

    This is for the Avid crew!

    I purchased a renew plan from videoguys in june last year and have just gone into my avid account to redeem the voucher and it seems I am too late as my support ran out in december 2019.

    What can I do to use the redemption codes from videoguys? your assistance will be much appreciated!

    Martin Fox

    Please email me for my system ID

    martinfox2@mac.com

    or can I list it here?

    iMac Retina27 late 2017 4.5Gz i7 40GB AMD 8GB with Sata Raid OS 10.13.4 MC 2018.3 BMD mini monitor with Eizo monitor [view my complete system specs]
  • Fri, Jan 31 2020 7:20 AM In reply to

    Re: support renewal opportunity expired

    Hi,

    Don't list your system ID here. Send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and while I don't know if they can do anything for your situation, they're the people to ask.

    Media Composer 2020.5 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Fri, Jan 31 2020 11:02 PM In reply to

    • Martin Fox
    • Top 500 Contributor
    • Joined on Fri, Mar 14 2014
    • Sydney Australia
    • Posts 260
    • Points 2,765

    Re: support renewal opportunity expired

    Ok thanks, will do.

    iMac Retina27 late 2017 4.5Gz i7 40GB AMD 8GB with Sata Raid OS 10.13.4 MC 2018.3 BMD mini monitor with Eizo monitor [view my complete system specs]
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