Latest post Mon, Dec 9 2019 2:25 PM by LDV20. 6 replies.
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  • Tue, Dec 3 2019 6:25 PM

    • LDV20
    • Top 500 Contributor
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    Avid Link Wont Upgrade 2019.11

    Get an error a fle is missing  while upgrading from avid link.  So I went to  the download page but it seems stuck - nothing happens.     I knew I shouldnt have tried to upgrade.   So now I do not have the editing program

    Extremely furstrated

     

    Symphony 2020.8 - Win 10 pro (1909),Gigabyte X299X with i9 10920X cpu, Quadro P2000, 64gig memory, 1TB NV ystem drive, WD 4TB, BM Min Monitor, 11.7 drivers... [view my complete system specs]
  • Tue, Dec 3 2019 9:12 PM In reply to

    • RalphC
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    Re: Avid Link Wont Upgrade 2019.11

    Have you tried to download direct from My Avid.com? In Windows 10 you need to extract the zip file to the root directory for example C: newfolder to prevent corruption in extracting the file.

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Dec 3 2019 9:52 PM In reply to

    • LDV20
    • Top 500 Contributor
    • Joined on Fri, Nov 18 2011
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    Re: Avid Link Wont Upgrade 2019.11

    I did  that - downloaded from download page - started to extract - now I am getting an errior Path too long

    Cam't believe this - avid link un installed 2019.9 - this is a mess

    Symphony 2020.8 - Win 10 pro (1909),Gigabyte X299X with i9 10920X cpu, Quadro P2000, 64gig memory, 1TB NV ystem drive, WD 4TB, BM Min Monitor, 11.7 drivers... [view my complete system specs]
  • Tue, Dec 3 2019 10:03 PM In reply to

    • LDV20
    • Top 500 Contributor
    • Joined on Fri, Nov 18 2011
    • Posts 303
    • Points 3,615

    Re: Avid Link Wont Upgrade 2019.11

    it seems to download from your servers takes abnormal amount of time - I am trying to do another download

    I do not think it is my internet because everything else works fine - but the download center is extremely slow

     

    Symphony 2020.8 - Win 10 pro (1909),Gigabyte X299X with i9 10920X cpu, Quadro P2000, 64gig memory, 1TB NV ystem drive, WD 4TB, BM Min Monitor, 11.7 drivers... [view my complete system specs]
  • Sun, Dec 8 2019 5:32 PM In reply to

    • willoswald
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 9
    • Points 115

    Re: Avid Link Wont Upgrade 2019.11

    I had this both in the last two days and years ago. The simple fix is to move the entire install folder to the root directory when you unzip. Hope it helps.

  • Sun, Dec 8 2019 9:52 PM In reply to

    Re: Avid Link Wont Upgrade 2019.11

    try using 7zip to extract the file from the download center.

    and extract at the root of the drive. 

    that cleared up my problems with the 2019.11 file. Smile

  • Mon, Dec 9 2019 2:25 PM In reply to

    • LDV20
    • Top 500 Contributor
    • Joined on Fri, Nov 18 2011
    • Posts 303
    • Points 3,615

    Re: Avid Link Wont Upgrade 2019.11

    Thank you for your help - did that but it still did not work.  Called support they put in a different place and finally got it.  All ok

    Symphony 2020.8 - Win 10 pro (1909),Gigabyte X299X with i9 10920X cpu, Quadro P2000, 64gig memory, 1TB NV ystem drive, WD 4TB, BM Min Monitor, 11.7 drivers... [view my complete system specs]
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