Latest post Fri, Oct 25 2019 4:19 PM by Marianna. 5 replies.
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  • Fri, Oct 25 2019 9:22 AM

    • AntCaladine
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    2019.9 Dup outside range

    Another random error we're getting across all suites since installing 2019.9

    Sometimes on exporting a timeline to MXF OP1a, timeline is marked in/out, the error comes up after clicking save to export the file, but if you then refresh the marked in/out and try again the export works fine.

     

     

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
  • Fri, Oct 25 2019 1:29 PM In reply to

    • Marianna
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    Re: 2019.9 Dup outside range

    AntCaladine:

    Another random error we're getting across all suites since installing 2019.9

    Sometimes on exporting a timeline to MXF OP1a, timeline is marked in/out, the error comes up after clicking save to export the file, but if you then refresh the marked in/out and try again the export works fine.

    Hey Ant.....

    This error message indicates corruption in the sequence. The first step to take is to divide and conquer the sequence to find out what could be corrupt.

    Corruption occurs when a file's data has been miswritten and the file cannot be read correctly by MC

    To find out more information about corruption.   Finding Corruption in the Editor......

    http://avid.force.com/pkb/articles/en_US/Troubleshooting/en268209

    1. Locate a specific point where the problem occurs in the sequence.
    2. Isolate the video and audio tracks by playing out the sequence were the problem occurs.
    3. Try removing the original source clip out of  the sequence and redigitize the clip.
    4. Once the corruption has been located and removed. Duplicate the sequence.

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Fri, Oct 25 2019 2:28 PM In reply to

    • AntCaladine
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    Re: 2019.9 Dup outside range

    Weiredly it didnt do it on this project on the previous version we had instaledl (2019.7) Only since updating.
    And why would clearing the in/out and redoing the same would it export if there was a corrupt clip?

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
  • Fri, Oct 25 2019 2:37 PM In reply to

    • Marianna
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    Re: 2019.9 Dup outside range

    Ant,

    No idea unless the corruption occured when the project was being opened on the newer version.   Hard to tell though.

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Fri, Oct 25 2019 3:56 PM In reply to

    • AntCaladine
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    Re: 2019.9 Dup outside range

    I've found the problem. Lets see if you/tech can recreate.
    Project is 1080p/59.94
    Occasionally when you select full in/out (T on keyboard) it places an outpoint outside the end of the timeline.
    If you remove and create manually its ok

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
  • Fri, Oct 25 2019 4:19 PM In reply to

    • Marianna
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    Re: 2019.9 Dup outside range

    Ant....

    Let me try this..........

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
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