Latest post Wed, Oct 23 2019 10:36 PM by OWSucks. 4 replies.
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  • Tue, Oct 22 2019 7:51 PM

    • OWSucks
    • Not Ranked
    • Joined on Tue, Dec 18 2012
    • Posts 36
    • Points 625

    AVID Keeps asking me to activate

    It seems AVID's favourite trick is to pretend it's not activated, when it is.

     

    I've been through this at least six times before with AVID. Application Manager says Media Composer is activated, but AVID itself won't go past the 'Electronic Activation or Hardware Key" screen. Any time I click continue, it opens Application Manager, where it says the product is activated...

     

    In the past I've just exited AvidApplicationManager.exe & AvidAppManHelper.exe in task manager, deleted:

    C:\ProgramData\Avid\AppManager\Cache

    C:\ProgramData\Avid\AppManager\Db

    C:\ProgramData\Avid\Licenses

    C:\ProgramData\Avid\Common

    C:\ProgramData\Avid\SWL

    and that's solved the issue.

     

    Not this time though, that doesn't seem to be working. I've even done a fresh install of AVID, and I still can't get it to open.

     

    Can anyone assist with this (again)?

    Custom Build PC | Media Composer v8.5 | Windows 10 64-bit | Nvidia GTX 1070 | 32 GB DDR3 1600 RAM | [view my complete system specs]
  • Tue, Oct 22 2019 9:38 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: AVID Keeps asking me to activate

    Hi Owsucks,

    OWSucks:
    Any time I click continue, it opens Application Manager, where it says the product is activated...

    Are you in a subscription license and using MC lower than 2018.9 version?

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Tue, Oct 22 2019 9:39 PM In reply to

    • OWSucks
    • Not Ranked
    • Joined on Tue, Dec 18 2012
    • Posts 36
    • Points 625

    Re: AVID Keeps asking me to activate

    Hi,

     

    No Im on a perpertual licence, version 8.5.

    Custom Build PC | Media Composer v8.5 | Windows 10 64-bit | Nvidia GTX 1070 | 32 GB DDR3 1600 RAM | [view my complete system specs]
  • Tue, Oct 22 2019 10:28 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: AVID Keeps asking me to activate

    Please email the systems ID so I can check. Thanks!

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Wed, Oct 23 2019 10:36 PM In reply to

    • OWSucks
    • Not Ranked
    • Joined on Tue, Dec 18 2012
    • Posts 36
    • Points 625

    Re: AVID Keeps asking me to activate

    I sent a reply to the email notificaiton in my inbox - do I need to send it somewhere else as well?

     

    EDIT: Just to update that AVID arranged a remote session with me and sorted out the licencing issue :)

    Custom Build PC | Media Composer v8.5 | Windows 10 64-bit | Nvidia GTX 1070 | 32 GB DDR3 1600 RAM | [view my complete system specs]
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