Latest post Thu, Oct 10 2019 3:50 PM by Fazz Powell. 4 replies.
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  • Wed, Oct 9 2019 8:41 PM

    • Mark Renz
    • Top 100 Contributor
    • Joined on Tue, Feb 21 2006
    • Kansas City, MO
    • Posts 1,043
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    **SOLVED** Exporting MXF Op1a causing connection to Facilis Terrablock to crash

    I am exporting some MXF Op1a files today and I am getting fairly repeatable crashes where it will cause the connection to my Terrablock to go away. All drives still show mounted in the connection tool but they no longer show in file explorer. I get the attached error which makes since because the drive is no longer connected. I have tried different projects, different partitions of storage, new user, uninstall/reinstall Avid with no change. I can export DNxHD quicktime files no problems. This only seems to be happening on 1 computer as well..

     

    Avid 2018.12.3 on Win 10


    Media Composer Nitris DX 2018.8 with Symphony option Win10 64Gb Ram * Media Composer 8.8 with Symphony option Nitris DX Dual 2.66GHz "Westmere"... [view my complete system specs]
  • Wed, Oct 9 2019 10:56 PM In reply to

    Re: Exporting MXF Op1a causing connection to Facilis Terrablock to crash

    Fiber or ethernet connection?

    Try running an extended high bandwidth test.

    MC 2020.6, W10, MSI X299M, Intel 9940X, Gigabyte 2080Ti Waterforce, 64GB RAM, Samsung 970 EVO M.2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2012 Thunderbolt... [view my complete system specs]
  • Wed, Oct 9 2019 11:19 PM In reply to

    • Mark Renz
    • Top 100 Contributor
    • Joined on Tue, Feb 21 2006
    • Kansas City, MO
    • Posts 1,043
    • Points 12,980

    Re: Exporting MXF Op1a causing connection to Facilis Terrablock to crash

    10 gig over ethernet

    Media Composer Nitris DX 2018.8 with Symphony option Win10 64Gb Ram * Media Composer 8.8 with Symphony option Nitris DX Dual 2.66GHz "Westmere"... [view my complete system specs]
  • Thu, Oct 10 2019 3:43 PM In reply to

    • Mark Renz
    • Top 100 Contributor
    • Joined on Tue, Feb 21 2006
    • Kansas City, MO
    • Posts 1,043
    • Points 12,980

    Re: Exporting MXF Op1a causing connection to Facilis Terrablock to crash

    Thanks to Dan at Facilis, my issue seems to be resolved! AVG antivirus was recently updated, after uninstalling and a couple of tweaks to the network card settings I am back to happy exports.

    Media Composer Nitris DX 2018.8 with Symphony option Win10 64Gb Ram * Media Composer 8.8 with Symphony option Nitris DX Dual 2.66GHz "Westmere"... [view my complete system specs]
  • Thu, Oct 10 2019 3:50 PM In reply to

    • Fazz Powell
    • Top 500 Contributor
    • Joined on Sun, Dec 3 2006
    • Naples, FL
    • Posts 443
    • Points 5,980

    Re: Exporting MXF Op1a causing connection to Facilis Terrablock to crash

    I was going to suggest you call them but was thinking you were out of support. Their support is phenomenal and they’ve been very good to me out of support. Can’t say enough good about Facilis.

    MC 2020.06 w/Symphony option. BlackMagic DeckLink 12G, HP Z840 Dual 3.2Ghz/8 Core, 1TB SSD, 1TB Cache drive, 128GB Ram, Nvidia RTX2060 Super, BCC2020,... [view my complete system specs]

    Dan Powell - Take One Digital Media

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