Hello guys, 

I have an issue with my MC License : 

"Failed deactivation 0 deactivation ok "no record of this device was found" 

Can u help me please ? 

Thx :) 

Hi aurelienadjedj, 

   You got mail.

Thanks,

RalphC

Hi, i have the same problem this morning

Alain

Why not just post the solution here for anyone else with the same issue?

charlzm:

Why not just post the solution here for anyone else with the same issue?

Because there are several possible causes. For activation/licensing issues, only Avid Support can help you.

http://www.avid.com/US/support/support-contact

Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

Thanks for the info.  I use Avid support center online relatively often for this error (under my work email).  Every time I get the support answer back, it's the same directions.  So, why not just post these directions to this very specific error?  Or, if there is more than one cause and solution, perhaps a more specific eror message should be displayed in order to more accurately identify what is happening and what the solutiuon is without having to contact customer service?
I guess that's a feature request?  "More specific error messages regarding licensing and more user-empowerfed solutions".

charlzm:

Every time I get the support answer back, it's the same directions.  So, why not just post these directions to this very specific error?

If the directions are the ones I think they are, they could be used by someone wanting to reset the license information in order to get another free trial and avoid paying for Media Composer. I think that's why they don't want them posted all over the internet.

charlzm:

more user-empowerfed solutions

I agree. The ability to deactivate your own license without access to Media Composer and without having to contact customer support would be a big help.