Latest post Fri, Mar 25 2016 2:00 AM by Fish. 4 replies.
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  • Wed, Feb 17 2016 8:26 AM

    avid mc 8.5 the production services engine was unable to make a connection

    hi. i'm getting the "the production services engine was unable to make a connection" when tring to background trascode. im running on windows 10. just updated to 8.5 today. anyone has any ideas?

     

  • Wed, Feb 17 2016 8:33 AM In reply to

    Re: avid mc 8.5 the production services engine was unable to make a connection

    just restarted the system and it works now. not sure why though.

  • Fri, Mar 11 2016 12:03 PM In reply to

    • ZFigas
    • Not Ranked
    • Joined on Tue, Jan 31 2006
    • Poland
    • Posts 122
    • Points 1,655

    Re: avid mc 8.5 the production services engine was unable to make a connection

    I have same problem in v. 8.5 and 8.5.1 too - The production services engine was unable to make a connection. Transcode and render in backround does not work.

    Unfortunately restart does not solve nothing.

    I did not have problem in earlier version.

    Zbigniew

    HP Z8 G4, 2xXeon-6246R, 128 GB RAM, Win 10 Ultimate, MC 2020.8, Nvidia Quadro RTX 4000, Boris Red 5.6, BCC 13.5.1, Saphire 11.0.2 Adobe CC, TMPGenc [view my complete system specs]
  • Fri, Mar 11 2016 4:23 PM In reply to

    • Jim
    • Not Ranked
    • Joined on Fri, Sep 7 2012
    • Grand Rapids, Michigan
    • Posts 5
    • Points 55

    Re: avid mc 8.5 the production services engine was unable to make a connection

    We have expirenced this same issue as well on 8.5 and with the 8.5.1 patch. We have a mixed house running mostly MC 8.4.5 and one 8.5 system. One thing I noticed that seemed strange to me was in the Avid Health Monitor and Diagnostics apps, the system running 8.5 does not show Avid Interplay Media Indexer service like all our 8.4.5 systems. I've reinstalled the interplay bits (latest v3.5) and that doesnt seem to help. 

    Does anyone else see this in Health monitor as well? The image below shows two editors, MC03 is running 8.5 and MC04 machine is running 8.4.5 

    Administration and Support of Media Composer(Mac & Windows), ProTools (Windows), Media Central UX, Interplay Production, ISIS 5000\5500 Storage [view my complete system specs]
  • Fri, Mar 25 2016 2:00 AM In reply to

    • Fish
    • Top 200 Contributor
    • Joined on Sat, Oct 15 2005
    • Filet Post, Halifax NS
    • Posts 583
    • Points 7,110

    Re: avid mc 8.5 the production services engine was unable to make a connection

    Just thought I'd contribute. I had this issue...very frustrating. Think I've figured it out.

     

    Looks like Background rendering isn't keen on mixed source files (different cameras and/or different file types). Once I isolated the sources and file types and chose each set as a seperate transcode/background operation...things got better. (Hint: restart first)

    2012 Westmere MacPro 2 x 2.66 GHz 6-Core Intel Xeon) 6 GB 1333 MHz DDR3 ECC ATI Radeon HD 5870 1024 MB As of Jan 2015 - OS X 10.9.5 (13F34) [view my complete system specs]

    AVID man, AVID fan (since 1993 with version 4.5 - before multiple tracks!)...like to solve my own problems and I try not to bother anyone unless I'm really stumped.

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