Hello I have renewed my avid licence one month ago and now I can check on my application manager that I own an upgrade and standard assistance plan until november 14th 2016. But when I try to upgrade my Media Composer version from the application manager, it says that I don'v have the right to do that becase I do not own an assistance plan. And yes, I have already deactivated and reactivated my licence three times but nothing has happened.

You should contact Avid Support.

http://www.avid.com/US/support/support-contact

Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

gagarinpost:

Hello I have renewed my avid licence one month ago and now I can check on my application manager that I own an upgrade and standard assistance plan until november 14th 2016. But when I try to upgrade my Media Composer version from the application manager, it says that I don'v have the right to do that becase I do not own an assistance plan. And yes, I have already deactivated and reactivated my licence three times but nothing has happened.

Hi, please provide us your Avid email in order for us to check your account.

Thanks!

Hello my email is gagarinpost@gmail.com. By the way, I temporarily solved the problem by downloading the new version from my avid account with a normal browser (that is the last proof that everything works with my account) and by uninstalling avid and installing the new version. So I assume there is a problem with my Application Manager, and I have no idea about how to solve it.

Thank you for quickly finding a way to solve this.

Hello gagarinpost,

    You have the latest AppMan version 2.5.1? if not get the lastest version here.

Sync AppMan after installing.

Regards,

Ralph

gagarinpost are you up and running now?

Hello guys,

• Activation Failed. 20062:Add-on . (...)cannot have more copies assigned than total available.

Hi,

First, you should edit your post to take out that activation ID (the part that starts MIDG).

Second, you should either contact Avid Support using the information I posted above, or send an email to Marianna using the email I posted above, or send an email to Gerald, who posted his email above.

Thnx

Hello marioleombruno,

    I replied to your PM.

Regards,

Ralph