Latest post Mon, Nov 14 2016 5:13 PM by beckirk. 22 replies.
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  • Sun, Jun 26 2016 12:20 AM In reply to

    • hagi
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    Re: MC 8.5/Windows 10 AVCHD Audio Issue

    So how do you deactivate AC3 on a dongle. Although AC3 seems to be activated in the application manager, but I still cant get audio with my AVCHD files, so I was hoping to deactivate and then activate it again. I have already uninstalled QT and MC and reinstalled QT and MC but the problem still remains, so now I need to know how to deavtivate and reactivate AC3 to get audio with my AVCHD files in the timeline 

    HP Z800 2.9Ghz(2x) 12GB Ram, Nvidia Quadro FX5800, Camera - HMC150 Media Composer 8.6 [view my complete system specs]
  • Sun, Jun 26 2016 6:43 PM In reply to

    • luca.mg
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    Re: MC 8.5/Windows 10 AVCHD Audio Issue

    hagi:
    Although AC3 seems to be activated in the application manager, but I still cant get audio with my AVCHD files

    As for me, AC3 wasn't activated, the activation number was rejected since already used too many times. As far as I understand AC3 it's on for You, Your issue might have something to do something else, perhaps with upgrading the OS instead of going for a fresh install. If I was You I wouldn't know what to do next; being me, I wiped the HD and went for a fresh install of Win 10 when upgrading a workstation of mine to the latest OS.

     

    Some info here http://community.avid.com/forums/t/135208.aspx?PageIndex=1

     

    Good luck! ;-)

    Symphony 20.06, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Mon, Jun 27 2016 5:15 PM In reply to

    • beckirk
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    Re: MC 8.5/Windows 10 AVCHD Audio Issue

    Hey Hagi,

    What I had to do was contact Avid customer service for a new activation number.  They walked me through the process to deactivate and reactivate with a new number.

    Hope this helps.

    Kirk

    System Specs: Windows 10 64bit Avid Media Composer 2019.6 QT v. 7.7.9 Intel Core i7-4770K Haswell 3.5GHz LGA 1150 84W Quad-Core 32GB RAM C Drive: Mushkin... [view my complete system specs]
  • Mon, Jun 27 2016 5:50 PM In reply to

    • RalphC
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    Re: MC 8.5/Windows 10 AVCHD Audio Issue

    Hello hagi, 

    hagi:

    Dolby AC3

    Device ID: 5555491975218618284479***

    System ID: **********

    Activation ID: DDAJ-43B7-ZLYG-7ME*

    License status: Activated

    License Type: Permanent

    Expiration: N/A

    Royalty Counting: Yes

     The status of this code is already deactivated (Deactivation6/27/2016 3:30:54 PM).

    Try to reset the AppMan.

     

    Ralph

     

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Jul 1 2016 1:58 PM In reply to

    • hagi
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    Re: MC 8.5/Windows 10 AVCHD Audio Issue

    Thank you all, the problem has been resolved by Avid support, Marianna and Ralph and the team gave me the steps to deactivate and reactivate the AC3 which was the cause my my problem.

    HP Z800 2.9Ghz(2x) 12GB Ram, Nvidia Quadro FX5800, Camera - HMC150 Media Composer 8.6 [view my complete system specs]
  • Thu, Jul 7 2016 7:35 PM In reply to

    • RalphC
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    Re: MC 8.5/Windows 10 AVCHD Audio Issue

    hagi:
    Thank you all, the problem has been resolved by Avid support, Marianna and Ralph and the team gave me the steps to deactivate and reactivate the AC3 which was the cause my my problem.

     

    Glad that you're back and running Yes

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Jul 28 2016 7:39 PM In reply to

    • Marianna
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    Re: MC 8.5/Windows 10 AVCHD Audio Issue

    Woot Woot!!!!!  

    Only a post away.

    Marianna & Ralph

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Mon, Nov 14 2016 5:13 PM In reply to

    • beckirk
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    Re: MC 8.5/Windows 10 AVCHD Audio Issue

    So this problem has reared it's ugly head again.  It seems almost daily I have to reset my licensing due to the AC3 audio issue.  When it doesn't work this is what I do to fix the problem:

    Win 7 and 8
    Stop in Task Manager:
    AvidApplicationManager.exe
    AvidAppManHelper.exe
    Delete folders:
    C:\ProgramData\Avid\AppManager\Cache
    C:\ProgramData\Avid\AppManager\Db
    C:\ProgramData\Avid\Licenses
    C:\ProgramData\Avid\Common
    

    Luckily this works but I shouldn't have to do it several times a week. Any ideas as to how to fix permanently?
    Thanks!
    Kirk
     


    System Specs: Windows 10 64bit Avid Media Composer 2019.6 QT v. 7.7.9 Intel Core i7-4770K Haswell 3.5GHz LGA 1150 84W Quad-Core 32GB RAM C Drive: Mushkin... [view my complete system specs]
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