Latest post Mon, Mar 9 2015 2:00 PM by Marianna. 2 replies.
Page 1 of 1 (3 items)
Sort Posts: Previous Next
  • Sun, Mar 8 2015 4:43 AM

    • yenyuting
    • Not Ranked
    • Joined on Sun, Mar 8 2015
    • Posts 0
    • Points 0

    Merging Master Accounts

    I have been sending support tickets with no replies so I decided to try the forums.

    I had 2 accounts, one which is my school email and one which is my personal email. I mistakenly activated products on both accounts and I wish to merge both accounts into just 1 for easier management.

    I hope someone would be able to help me. 

    Filed under: , ,
  • Sun, Mar 8 2015 9:21 AM In reply to

    Re: Merging Master Accounts


    You should contact Avid Support by phone.

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you don't get anywhere with them, send an email to Marianna Montague ([email protected]).  She's their customer advocate, and can help you.




    Media Composer 2024.2 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)


    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Mar 9 2015 2:00 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,850
    • Points 259,260
    • ! Avid Employee
      !Avid Customer Advocate
      Avid Beta Moderators
      Avid Developer Moderator
      Moderator: Edit on Demand
      Moderator: SSAI PHAI

    Re: Merging Master Accounts

    I responded to your email Yenyuting....

    Standing by


    Sr. Director | Customer Experience and Community [view my complete system specs]
Page 1 of 1 (3 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller