Latest post Tue, Feb 25 2014 8:17 AM by wrightie. 2 replies.
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  • Mon, Feb 24 2014 6:41 PM

    • wrightie
    • Not Ranked
    • Joined on Thu, Jul 26 2007
    • Posts 28
    • Points 400

    MC7 Upgrade - 101 Update Activation Failed. Help!

    Hello,

    I have been running MC 6.5 on a dongle. I purchased the MC7 Upgrade last year, I've only just got around to installing it.

    - I downloaded MC 7.0.3 from my account.

    - I used the unisntaller to remove the previous version (is this where I'm going wrong?)

    - I started Avid and it asked me to register (I've decded to ditch the Dongle and go the online activation route now) I entered my system ID and the Activation ID.

    - When I hit Activate I get the following error:

    "101 Update Activation Failed. Prior product not correct for this upgrade licence."

    Any pointers... anyone?

    Keith

  • Mon, Feb 24 2014 7:03 PM In reply to

    Re: MC7 Upgrade - 101 Update Activation Failed. Help!

    Hi Keith,

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Video Editing & Production, then call the number listed for your area.  Help with activation/dongle issues is free, and it's option 2 from the phone menu.

    If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    ciao,

    Carl

     

    Media Composer 2019.12 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Feb 25 2014 8:17 AM In reply to

    • wrightie
    • Not Ranked
    • Joined on Thu, Jul 26 2007
    • Posts 28
    • Points 400

    Re: MC7 Upgrade - 101 Update Activation Failed. Help!

    Many thnaks. I'll get in touch with them.

     

    Keith.

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