Latest post Wed, Apr 23 2014 5:50 PM by Marianna. 20 replies.
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  • Sun, Jun 30 2013 11:17 PM

    • JeffWoodward
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    ScriptSync and PhraseFind won't install w/ MC 7

    I get a message that says I must install an Avid editing application before I can install these applications. And yet, I have already installed MC 7 w/ Symphony option, and it's up and running.

    Has anyone encountered this problem? If so, any solutions to offer?

    Many thanks!

    Jeff

    MC 2018.12.10; Symphony Option 3.20 gigahertz Intel Core i7 970 Multi-core (6 total) Hyper-threaded (12 total); 7.5 Terabytes Usable Hard Drive Capacity;... [view my complete system specs]

    Jeff Woodward LampLight Pictures Director/Editor

  • Mon, Jul 1 2013 6:31 PM In reply to

    • JeffWoodward
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    bump

    MC 2018.12.10; Symphony Option 3.20 gigahertz Intel Core i7 970 Multi-core (6 total) Hyper-threaded (12 total); 7.5 Terabytes Usable Hard Drive Capacity;... [view my complete system specs]

    Jeff Woodward LampLight Pictures Director/Editor

  • Tue, Jul 2 2013 3:32 PM In reply to

    • JeffWoodward
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Still need the help. Anyone ever experience this? I understand that these apps are supposed to work with MC 7.

    Thanks!

    MC 2018.12.10; Symphony Option 3.20 gigahertz Intel Core i7 970 Multi-core (6 total) Hyper-threaded (12 total); 7.5 Terabytes Usable Hard Drive Capacity;... [view my complete system specs]

    Jeff Woodward LampLight Pictures Director/Editor

  • Wed, Jul 3 2013 8:03 PM In reply to

    • JeffWoodward
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    bumb (again) [:'(]

     

    MC 2018.12.10; Symphony Option 3.20 gigahertz Intel Core i7 970 Multi-core (6 total) Hyper-threaded (12 total); 7.5 Terabytes Usable Hard Drive Capacity;... [view my complete system specs]

    Jeff Woodward LampLight Pictures Director/Editor

  • Wed, Jul 3 2013 9:57 PM In reply to

    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Actually, I think that ScriptSync and PhraseFind are part of the full installer since v6.0, and you would just need to activate them in Avid License Control. But this is from memory, let me check.

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Wed, Jul 3 2013 10:24 PM In reply to

    • Marianna
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Yes that is correct - they activate/deactivate from within the ALC as options.

    Job is spot on - good memory

    Marianna 

    Director of CSM | Customer Advocate [view my complete system specs]
  • Fri, Jul 5 2013 10:26 PM In reply to

    • JeffWoodward
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Thanks, Marianna and Job. I still have a problem, however. I did NOT receiver any activation codes for ScriptSync and PhraseFind in the email about the MC 7 upgrade. The codes that are in myaccount on Avid.com are too long to fit in the activation fields in the ALC.

    Is there something I'm missing here?

    Thanks!

    Jeff

    MC 2018.12.10; Symphony Option 3.20 gigahertz Intel Core i7 970 Multi-core (6 total) Hyper-threaded (12 total); 7.5 Terabytes Usable Hard Drive Capacity;... [view my complete system specs]

    Jeff Woodward LampLight Pictures Director/Editor

  • Fri, Jul 5 2013 10:40 PM In reply to

    • Marianna
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    ScriptSync and Phrasefind for use with 5.5 and earlier are 25 digit codes whereas those for use with 6 and higher including 7 are 16 digit.  If you were on 5.5 - you should NOT have deactivatd the options and then when you installed and activated 6.x the activations would have ported over.

    Send me the serial #'s you are attempting to use which are too long.

    marianna 

    Director of CSM | Customer Advocate [view my complete system specs]
  • Fri, Jul 5 2013 11:12 PM In reply to

    • JeffWoodward
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Hi, Marianna,

    Email on the way with old codes. I don't have any recollection of deactivating these options when upgrading to version 6, but may have done so inadvertently. Just don't remember anything about that.

    Thanks for your help!

    MC 2018.12.10; Symphony Option 3.20 gigahertz Intel Core i7 970 Multi-core (6 total) Hyper-threaded (12 total); 7.5 Terabytes Usable Hard Drive Capacity;... [view my complete system specs]

    Jeff Woodward LampLight Pictures Director/Editor

  • Fri, Jul 5 2013 11:19 PM In reply to

    Re: ScriptSync and PhraseFind won't install w/ MC 7

    You may or may not have deactivated. In my experience, the auto-generation of PhF and SS license codes simply doesn't always work. But MM will sort you out.

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Fri, Jul 5 2013 11:36 PM In reply to

    • Marianna
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Jeff

    You have mail :)

    marianna 

    Director of CSM | Customer Advocate [view my complete system specs]
  • Sat, Jul 6 2013 5:37 AM In reply to

    • JeffWoodward
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Hi, Marianna! Thanks for getting me up and running with ScriptSync and PhraseFind. You're always there for us, and I really, really do appreciate what you've done for me today, and what you do for all of us, all the time. You are the face of Avid as far as I'm concerned, and I look forward to the day when I might even meet you in person. You're the best!

    MC 2018.12.10; Symphony Option 3.20 gigahertz Intel Core i7 970 Multi-core (6 total) Hyper-threaded (12 total); 7.5 Terabytes Usable Hard Drive Capacity;... [view my complete system specs]

    Jeff Woodward LampLight Pictures Director/Editor

  • Sat, Jul 6 2013 4:18 PM In reply to

    • Marianna
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Thanks Jeff!  :)

    marianna 

    Director of CSM | Customer Advocate [view my complete system specs]
  • Fri, Nov 22 2013 10:47 PM In reply to

    • IBL2010
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    I'm having a simlar problem.

    ScriptSync trial expired and I can't figure out how to buy the new license. Tried ALC but don't have an activation ID to input.

    The Avid store only has ScriptSync for versions prior to MC7. I'm running MC7.0.2

    Please help.

    Thank you.

    Mac Pro 3.32 GHz Quad-Core Intel Xeon Memory: 10GB 1066 Mhz DDR3 Media Composer v. 7 [view my complete system specs]
  • Sat, Nov 23 2013 12:58 AM In reply to

    • Marianna
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    Re: ScriptSync and PhraseFind won't install w/ MC 7

    Scriptsync comes in 2 versions.   Pre 6 and post 6

    Pre 6 uses a 25 digit serial # to activate whereas post 6 ( 6, 6.5, 7.x ) uses a 16 digit activation ID.

    You cna buy the one on the store and select for MC 7.. and that is the one you need.

    Issues - email me directly

    Marianna 

     

    Director of CSM | Customer Advocate [view my complete system specs]
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