Latest post Fri, Mar 16 2012 2:32 PM by mjolnarn. 35 replies.
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  • Mon, Sep 26 2011 8:51 PM

    Which NVidia laptop drivers are MC safe?

    I'm on new certified HP laptop system with the following specs:

    HP Elitebook 8540w, NVidia Quadro FX880 driver version 189.33, Windows 7 64bit Professional, 8GB RAM

    The laptop is running MC5 just fine but I have run into issues with After Effects CS5.5 plug-ins that I'm using on the same system. It was suggested that I install the latest drivers for the NVidia card.

    My question - is the new drivers for the FX880 card safe to load with Media Composer and what is the correct procedure for downloading and installing them. I really rely on this system and I need to have both MC and Adobe CS 5.5 working properly.

    Avid Media Composer 2020.4 HP ZBook 17 Gen3, i7-6700HQ CPU @ 2.60Ghz Win 10, 64GB RAM [view my complete system specs]
  • Mon, Sep 26 2011 9:10 PM In reply to

    • Camilo
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    Re: Which NVidia laptop drivers are MC safe?

    I'm not 100% certain but I believe the highest qualified driver for you would be 190.38 and it is included with AVID so you don't have to download it....  Look in your Avid directory for it...

    If I am wrong someone on here will let you know I am sure. LOL.. :-)

    Good Luick!

     

     

    Camilo

     

    Intel i7-980x Hexacore water cooled by Corsair H-50 on EVGA Classified 762 with 12Gigs RAM and Quadro FX3800 Video Card. Sound Blaster X-fi Titanium Sound... [view my complete system specs]
  • Mon, Sep 26 2011 9:15 PM In reply to

    Re: Which NVidia laptop drivers are MC safe?

    I've just had a look over at HP.com and there's a 268.83 (16 Jun 2011) available for my graphics card and laptop. Any way to determine if this is "Avid-safe"?

    Edit: Forgot to add the link for the above

    Avid Media Composer 2020.4 HP ZBook 17 Gen3, i7-6700HQ CPU @ 2.60Ghz Win 10, 64GB RAM [view my complete system specs]
  • Mon, Sep 26 2011 9:28 PM In reply to

    • Camilo
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    Re: Which NVidia laptop drivers are MC safe?

    You can always try other drivers, but you might find that you are best served with the Avid Qualified drivers.  You will have to wait and see if anyone has any expereince with other than qualified driver versions as I don't...

    Sorry I can't help more..

     

     

    Camilo

    Intel i7-980x Hexacore water cooled by Corsair H-50 on EVGA Classified 762 with 12Gigs RAM and Quadro FX3800 Video Card. Sound Blaster X-fi Titanium Sound... [view my complete system specs]
  • Mon, Sep 26 2011 9:36 PM In reply to

    Re: Which NVidia laptop drivers are MC safe?

    Thanks for your reply.

    There used to be version matrix (probably still is) that outlined the approved version of QT for each MC version. I was wondering if there is something similar for NVidia drivers. I suppose I can just install what's on the HP site and see what happens but I'd hate to nuke this machine when it is still new and pristine :)

    Avid Media Composer 2020.4 HP ZBook 17 Gen3, i7-6700HQ CPU @ 2.60Ghz Win 10, 64GB RAM [view my complete system specs]
  • Tue, Sep 27 2011 6:52 AM In reply to

    Re: Which NVidia laptop drivers are MC safe?

    As Camilo said... the driver delivered with the software is the qualified driver for avid. Also see readme. Other drivers (newer) might work ok, but have not been approved by Avid, so try and revert back if needed because of problems.

    If the two programs really need the different driver versions... ouch... an extra computer? Different boot versions?

    Dell Precision 670, Xeon 3Ghz 3GB Memory 1 x 250 systemdisk, Gb 2x500 Gb datadisks, 4x 1Tb datadisks, Soundblaster Audigy, Quadro FX 1400, MC latest, Mojo... [view my complete system specs]

    http://www.AvidUserGroup.NL fcp2avid

    "The Technology Is Not Guilty" - Nicolas Philibert quoted in "Documentary in the digital age" by Maxine Baker (2006)

  • Tue, Sep 27 2011 11:21 AM In reply to

    • Tugger
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    Re: Which NVidia laptop drivers are MC safe?

    I'm a long time laptop user (and even longer AVID editor), and this is an issue that has frustrated me since the early days of XpressDV, run successfully on an unqualified ATI card, to today's latest version of MC on a qualified HP 8740 with a nvidia 3800: The drivers supplied with the software are for desktop video cards, and will not load on a laptop. Attempts get an error message "no suitable video card is installed on this system...".

    Ran into this years ago with my first qualified system, an HP 9440, and tracked the "problem" down to the fact that video cards in a laptop may carry the same digital nuts and bolts as the desktop version, but are intergrated onto a board with other components, and carry an "M" designation (for mobile?) that prevents desktop drivers from being installed. At the time I went round and round on this forum with good hearted submitters and moderators insisting "just use what came with the software...". The advice I eventually used was use the driver that came with the laptop, test it with MC, and if there's problems go to the nvidia site and blindly start testing what's available.Other advice I found less than useful (and a little scary) was instructions on hacking the laptop at the OS code level and reconfiguring the video card designation so the desktop drivers could be installed. Yeah, just what I want to try and do, mess with code on an expensive laptop.

    I really wish AVID would either start posting/including qualified laptop drivers, or take the laptops off the qualified machines list to avoid the dichotomy of spending big bucks for a qualified machine, then having any video display problems diagnosed as "well you're not using the qualified driver, sorry...".

    Interestingly; if you go to the nvidia website they list AVID certified drivers, and they list 190.38 but for MC4 series systems, for 5.5 they list 259.77 but that link appears to be broken. To further add to the confusion; 190.38 does list some "M" cards a being compatible with the driver, just not any cards listed as qualified by AVID.

    Any, and I mean ANY clarification on which drivers, THAT WILL LOAD ON A LAPTOP, would be apprecited.

    MediaComposer 2018.X on HP8770 Windows10pro / MediaComposer 5.5 on HP8740.eSATA external media drives. Samsung 24" computer monitors when in office... [view my complete system specs]
  • Tue, Sep 27 2011 1:43 PM In reply to

    • luca.mg
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    Re: Which NVidia laptop drivers are MC safe?

    This question pops up in the forums every now and then, unfortunately the Avid certified drivers only work with desktop nVidia cards, and the answer is:

    Tugger:
    use the driver that came with the laptop ... if there's problems go to the nvidia site and blindly start testing what's available.

    Avid should really qualify an nVidia Mobile driver for qualified laptops, and I totally agree with Tugger

    Tugger:
    Any, and I mean ANY clarification on which drivers, THAT WILL LOAD ON A LAPTOP, would be apprecited.
    I'm afraid that only Marianna can take care of this mess...

    Symphony 20.06, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Sep 27 2011 3:34 PM In reply to

    • Marianna
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    Re: Which NVidia laptop drivers are MC safe?

    Corne Scheepers:

    I'm on new certified HP laptop system with the following specs:  HP Elitebook 8540w, NVidia Quadro FX880 driver version 189.33, Windows 7 64bit Professional, 8GB RAM

    Corne et all.....

    First things first......  we go to great lengths to test and then post specifications for hardware that works with out app's.  You may not always like what we test and there may be good reasons why we chose to test a certain product.  There are even reasons why a product isnt listed due to testing incompatibilities which of course we don’t post :)

    Secondly, your post Corne states an  NVIDIA card that Avid does not support.  You bought an NVIDIA FX 880 when the FX 1800m is clearly stated on the Avid qualified systems list.

    Thirdly......     There are a couple different classes of video cards/drivers that Avid tests/uses/recommends.  The desktop mid-range cards that we use for GPU acceleration require special drivers that are tested by Avid.  These are included in the MC build (utilities folder).

     

    The Macitnosh does not use GPU acceleration so Avid tests the latest downloads from Apple.  These could be Nvidia or ATI drivers depending on what Apple decides to ship.  Avid relies on Apple to qualify and test the video drivers.

     

    PC Laptops require  Nvidia cards and do NOT use the graphics for GPU acceleration.  Avid uses the latest qualified drivers from the Vendor web sites. These are tested by the laptop vendor. The Avid test team tests these drivers when we are qualifying new systems or a new release. 

    Marianna

     

     

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Tue, Sep 27 2011 4:00 PM In reply to

    Re: Which NVidia laptop drivers are MC safe?

    Marianna:

    Corne Scheepers:

    I'm on new certified HP laptop system with the following specs:  HP Elitebook 8540w, NVidia Quadro FX880 driver version 189.33, Windows 7 64bit Professional, 8GB RAM

     

    Corne et all.....

    Secondly, your post Corne states an  NVIDIA card that Avid does not support.  You bought an NVIDIA FX 880 when the FX 1800m is clearly stated on the Avid qualified systems list. 

     

     

    Marianna, the NVIDIA card that Avid does not support was actually sold to me by an Avid reseller, so it's not a case of "bad user". I started this thread as a polite question and I was hoping for something more helpful but, with all respect, it has now gone the opposite direction. Sorry for buying the bad card and I'll show myself the door. Feel free to continue the discussion without me.

    Avid Media Composer 2020.4 HP ZBook 17 Gen3, i7-6700HQ CPU @ 2.60Ghz Win 10, 64GB RAM [view my complete system specs]
  • Tue, Sep 27 2011 4:43 PM In reply to

    Re: Which NVidia laptop drivers are MC safe?

    Corne, you might want to go back to that reseller...

    Dell Precision 670, Xeon 3Ghz 3GB Memory 1 x 250 systemdisk, Gb 2x500 Gb datadisks, 4x 1Tb datadisks, Soundblaster Audigy, Quadro FX 1400, MC latest, Mojo... [view my complete system specs]

    http://www.AvidUserGroup.NL fcp2avid

    "The Technology Is Not Guilty" - Nicolas Philibert quoted in "Documentary in the digital age" by Maxine Baker (2006)

  • Tue, Sep 27 2011 5:05 PM In reply to

    • Marianna
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    Re: Which NVidia laptop drivers are MC safe?

    Corne....

    My apologies as I had no idea you bought from the reseller.... clarvoyent I am not :)  The reseller should sell and support what we test and recommend.  if they chose to sell you something that is not on our approved list then you need to go back to them if you are expereincing issues.

    Again my apologies as I didnt mean to come off harsh and "point a finger at you".  I was just reiterating again that what we test and approve is what you should use or your milage may vary.

    Ping me off forum if you need assistance with the reseller.

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Sep 27 2011 6:20 PM In reply to

    Re: Which NVidia laptop drivers are MC safe?

    I will attempt to remain polite

    This issue has been resolved for me in the past hour in an extremely professional manner by a support tech who does not work for Avid Technology. Thank you very much to the person involved.

    Marianna et all I will not be requiring any assistance with my reseller thank you. Kindly note that my original question was related to a display driver.

    You may now close this thread if you wish to do so as I fail to see what if at all any purpose it has served.

    Avid Media Composer 2020.4 HP ZBook 17 Gen3, i7-6700HQ CPU @ 2.60Ghz Win 10, 64GB RAM [view my complete system specs]
  • Tue, Sep 27 2011 6:57 PM In reply to

    • bonang
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    Re: Which NVidia laptop drivers are MC safe?

    Hi Corne,

    Would you mind sharing here what turned to be the correct driver in your HW/SW configuration? I have often had issues in installing the "correct" driver on my laptop systems, and was unaware until this thread appeared that the Avid-included driver is a desktop-only driver. If I understand Marianna correctly, the most current laptop driver is the one suppoorted? This does not make sense to me...perhaps Marianna can clarify, and really Avid should make the distinction and include the correct laptop driver w/ their install files.

     

    - Keith

    Avid MC 2020.6 with Symphony option | HP zbook 17" G3 / i7 6820HQ / 32GB RAM / 512GB SSD / WIN 10 PRO 64 / nVidia m3000m / BMD UltraStudio 4K [view my complete system specs]

    Keith

  • Tue, Sep 27 2011 7:16 PM In reply to

    • Tugger
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    Re: Which NVidia laptop drivers are MC safe?

    Not trying to hijack the thread, but would like to re-direct to the original question that Corne posted: Which nvidia laptop drivers? I purchased an HP 8740 with nvidia fx3800 with 1gb video ram per the qualified machines pdf. Yet the mandated driver supplied by AVID cannot be loaded into the machine with components designated by AVID.

    I'm specifically not complaining about being limited to certain video cards that may be pricey and not necessarily the latest and greatest. And I have no problem with paying for a specifc higher-end nvidia card when there might be other more nimble and less pricey cards available. I want my AVID edit computer to be just that-an AVID editing computer, and when AVID says get the FX3800 in the HP8740, that's what I got. But don't tell the customer "you need to buy this laptop with this component..." and then when there's any problems say "yeah, the laptop version of that component is different, sorry, we don't actually qualify that...". If display glitches and gremlins are inevitably going to be blamed on an driver inconsistancy that AVID is unwilling to address, then just say so, and let the consumer decide if it's worth it. It is at best disingenuous, and at worst criminally fraudulent to play the game AVID does at the present time with laptop users. I can't afford a support contract with the mother ship (especially after buying the qualified laptop) but what if I had? If I had called about the few very minor display issues I have with my system (and I do have a few) I'm sure the first question would have been: "using the supplied driver? No? welll then we can't help".

    I do want to say I have incredible respect for those in AVID's IT department that have to qualify the myriad of components and the various boxes they're in. I remember in the pre-windows days attending a master editor's workshop and a rep from IT explaining that on each upgrade they had to check more than a few dozen different configurations of the MAC hardware users might be using to run MC. I can't imagine how many different permutatiuons exist in today's PC market.

    All I want is a straight answer, and if that answer is "sorry, don't really have a clue what driver you should be using..." then just say so, and I'll soldier on the best I can.

    MediaComposer 2018.X on HP8770 Windows10pro / MediaComposer 5.5 on HP8740.eSATA external media drives. Samsung 24" computer monitors when in office... [view my complete system specs]
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