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  • WHY ISNT MY PRO TOOLS LICENSE SHOWING ON MY ILOK MANAGER?

    I just bought pro tools (perpetual license), and followed all instructions. I got the step where I had to place my license on my iLok 3 usb, but the pro tools license isn't showing up on my iLok Manager. I linked the account to my Avid account as instructed. But i'm still having a really hard...
    Posted to Community Issues and Suggestions (Forum) by ChopMaster on Sat, Oct 20 2018
  • Problemas con Pro Tools Activation Code

    Alguien podria ayudarme, hace poco compre el Pro Tools 12 y hoy que lo quiero bajar el codigo de activacion que trae la tarjeta me dice que tiene un error con el codigo de descarga, ya lo verifique muy bien y el codigo introduzco es el que viene en la tarjeta. Alguien puede ayudarme a encontrar una solucion...
    Posted to Foro en Español (Forum) by Jaime Mendez on Fri, Aug 17 2018
  • Can't activate and download Pro Tools

    First of: Avids website is very confusing and somewhat 'not userfriendly'. BUT. I bought an activation code for Pro Tools. On this CARD it says I have to go to avid.com/activationcard. When I do that, I enter my code and then it accepts it and it writes: Please enter the Renewal Code listed here...
    Posted to Community Issues and Suggestions (Forum) by Sayegh on Fri, Jul 20 2018
  • Migrate to new Master account

    Hello All, I'm contemplating opening a new master account for our Avid products, since Avid itself isn't giving me the tools to be successful and frankly i'm not sure what else to do. Quick backstory, I work at a large University and we've been teaching Avid stuff for 15+ years. I can't...
    Posted to Community Issues and Suggestions (Forum) by AVengineer on Mon, Apr 30 2018
  • Cannot validate/verify billing address

    I'm trying to register and install my institution version of pro tools. Upon trying to redeem my pro tools code, I'm instructed to update my billing address. When trying to update my billing address it has the country auto populated and the system will not let me validate my billing/shipping...
    Posted to Get Started Fast (Forum) by RETorres on Sat, Apr 28 2018
  • Media Composer and Pro Tools 2018 Co-Install

    I can't seem to locate any of the compatibility docs that deal with 2018 versions of software and whether co-install is supported or not quite there yet. I have two goals I need to accomplish: 1. I need to update Media Composer to address an audio mixer issue that appears to have been fixed in 2018...
    Posted to Avid Media Composer - Mac (Forum) by SSherrick on Thu, Mar 29 2018
  • Pro Tools 2018.4 Workaround Nexis E4

    Buenas tardes He venido trabajando desde hace un par de meses con las sesiones de Pro Tools en un workspace del Avid Nexis Pro, sin embargo, luego de un tiempo cuando he necesitado volver a abrir estas sesiones para realizar algunos cambios me genera un error que me impide trabajar en estas sesiones...
    Posted to Foro en Español (Forum) by vcmedioscolombia on Thu, Feb 15 2018
  • HELP!!/Pro Tools Annual Subscription Activation

    Hello, I bought the subscription for Pro Tools version 12.8.3 MAC. I downloaded the iLok License Manager, and I believe i followed *** near every step. My Pro Tools software won't activate, there's no activation code in the iLok Manager, and the iLok Manager tells me there is no location. I'm...
    Posted to Community Issues and Suggestions (Forum) by chrislyric22 on Mon, Dec 25 2017
  • Re: changing credit card

    I have the same problem. There is *nothing* in the FAQs about how to do this. The card I used to purchase an annual upgrade plan for Pro Tools is no longer in existence (I cancelled it) and it is set to renew for me in a little over a month. How am I supposed to change the payment info? Avid does not...
    Posted to General Discussion & Off-Topic (Forum) by Eric P on Sat, Jul 22 2017
  • Only reference files when exporting an AAF

    Hi, I'm trying to export sound from AVID Media Composer to Pro Tools. I'm creating an AAF. However, when importing the AAF-file in Pro Tools there's only reference files. NO sound is included. I chose consolidate via. the ''Send to Pro Tools''. Do you have any ideas of what...
    Posted to Avid Media Composer - Mac (Forum) by sofiegw on Thu, Sep 29 2016
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