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  • Re: Upgraded to 8.8.2 now ilok is not running

    [quote user="RalphC"] Hi MattB, Big thanks to Andrew who figure this out and supplied the KB. [/quote] Absolutley - cheers Andrew
    Posted to Avid Media Composer - PC (Forum) by MattB on Fri, Apr 21 2017
  • Re: Upgraded to 8.8.2 now ilok is not running

    Solved - with the help of RalphC above. Andrew and others were correct, I needed a specific MS KB update (don't know which one - I eventually had to go through numerous windows update/reboot cycles untill there were absolutley no more available), However I was eventually able to get the KB3125574 to install, (which didnt happen through all the update
    Posted to Avid Media Composer - PC (Forum) by MattB on Thu, Apr 20 2017
  • Re: Upgraded to 8.8.2 now ilok is not running

    Thank all for the advice so far - still no joy though. My system says it has KB3033929 installed already, but trying to install KB3125574 it says it is not suitable for my machine (I checked that it was the 64bit version). Out of habit I have Windows update disabled usually, but I have enabled it and spent most of the day applying all available updates
    Posted to Avid Media Composer - PC (Forum) by MattB on Wed, Apr 19 2017
  • Upgraded to 8.8.2 now ilok is not running

    I have just upgraded my edit 3 laptop (Avid approved HP8760w, windows 7), using the application manager. I have upgraded this way on previous occasions and all has been good, but this time I get an error message that ilok is not running and then one that says the audio plugins wont work. I have tried de and re-activating to no avail. Anyone else seen
    Posted to Avid Media Composer - PC (Forum) by MattB on Wed, Apr 19 2017
  • Title thumbnails in MC 8.7.2

    Have I missed something? It used to be that you could see thumbnail previews of titles by highlighting in a bin and hitting the 'home' key. It's no longer working for me. Has something changed? MattB
    Posted to Avid Media Composer - PC (Forum) by MattB on Thu, Feb 23 2017
  • Re: Return of VAT

    Marianna to the rescue again. What would we do without her? A public thanks.
    Posted to Licensing Options (Forum) by MattB on Mon, Jan 16 2017
  • Re: Return of VAT

    I have been used to having to request refunds of VAT from Avarto - it was a painful procedure, but the refunds came. In Dec 2015 when I renewed Avarto sent an invoice with a UK VAT registration number, so I reclaimed the VAT in the normal way. My latest renewal was in Dec 2016. Apart from an order confirmation I have had no response to my request for
    Posted to Licensing Options (Forum) by MattB on Mon, Jan 16 2017
  • Re: Boris RED misbehaving on motion tracking effect

    [quote user="mjolnarn"] You want to uninstall and reinstall Red, this time with the built in Matrox plugin unselected, this was an old feature not longer supported by later Matrox drivers [/quote] Right again Tomas - many thanks!
    Posted to Complete Your Suite (Forum) by MattB on Tue, Nov 22 2016
  • Re: Source browser wont link to H264 files

    [quote user="mjolnarn"] So just to search and check , if that is the case I know no better fix than a new os install .... [/quote] Tomas - you were right, back to a clean OS install has done the trick (Back to Win 7). Did a few rounds of correspondence with Avid support, but in the end I had to 'bite-the-bullitt'. All good now. Thanks
    Posted to Avid Media Composer - PC (Forum) by MattB on Tue, Nov 22 2016
  • Re: Source browser wont link to H264 files

    [quote user="mjolnarn"] Ok ... In one post you say clean install of Win 10 and in another you say update , you also mentioned roll back to win 7 , that not should be possible if it was a fresh Win 10 install . So, what is the situation , there is a command in win 10 to install fresh . [/quote] No - I updated to Win10 with free MS offer, then
    Posted to Avid Media Composer - PC (Forum) by MattB on Wed, Nov 16 2016
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