Rick it was nice to speak with you by phone just now. Thank you for your time and your feedback and I'll send you my contact info too. Tony Tony Hamwey Director, Customer Success Avid

Thanks for your interest in Avid Support offerings. We also want to make sure you get help quickly. I am going to get some action so that someone contacts you top priority I've gone to the head VP of contract renewals to get help. Tony Avid Customer Success

Media Composer software comes with 1 Service Access Code for 1 support incident which you get when you register. When you register the product (or upgrade) you will get an email letter confirmation of your registration, and it includes a 1 time service access code for a support incident with the local telephone number and your 1 time code. Let me know

Tim thanks for the feedback definately something we will fix. I've sent you an email with my contact info and we will provide the replacement cost to you. You can also do it online at www.avid.com/PARTS there is a parts replacement form attached and if out of warranty part, we contact you with pricing to discuss. (no need to use it for this item

Perhaps we can try to ftp it to you please contact us at the number that was suggested 800-800-2843 press 2 and then 1. Tony Avid Customer Service

Yep give us a call or email us. 800-800-2843 press 2 and then 1 (or 2 doesn't matter), or warranty@avid.com we're ready to help. Tony Avid Customer Service

I spoke with Marrian and we are replacing that Mojo. Tony Avid Customer Service

We did update it a while ago. We'll update it again this Friday Nov 7th 2008. Tony Avid Customer Support

Glad you like it. Along with our new knowledgebase and improved technotes, we have a new full time knowledgebase and download center manager person that works for me, and he's making his way through the products cleaning up and adding some nice stuff like the Matrix. Tony Avid Customer Support

We've created a case so that we have record of the request too. We've left you a voicemail to call one of our tech leads directly so we can get more info too when you get a chance. Thanks. Tony Avid Customer Support