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  • Re: Media Composer 5.5

    [quote user="editorbelga"] to whom it may concern on this official avid page: http://www.avid.com/US/products/Media-Composer/Hardware-Options the link to the datasheet pages of the Nitris DX/Nitris DX-AVCIntra is wrong now it is http://www.avid.com/resources/us/documents/MC5_NitrisDX_ds_US_sec.pdf and it should be http://www.avid.com/static
    Posted to General Discussion & Off-Topic (Forum) by Pif on Wed, Feb 16 2011
  • Re: Problem with MC5 Getting Started Tutorial

    Hi David, can you check your version of flash? BTW, you shouldn't have to (or want to) click the "Go to Avid TV" link. The way you are describing what's happening makes me think flash is not working/loading. Version 8 and higher (v10 is the latest) should work ok. But maybe I have this wrong; I'll double-check with the designer
    Posted to Get Started Fast (Forum) by Pif on Thu, Jun 17 2010
  • Re: Problem with MC5 Getting Started Tutorial

    Hmmm...again I am not seeing an issue using Chrome v5.0.375 on Vista 64. What version and OS are you running Chrome on? Also, what version of flash do you have installed? And thank you for checking.
    Posted to Get Started Fast (Forum) by Pif on Thu, Jun 17 2010
  • Re: Problem with MC5 Getting Started Tutorial

    Hi David, Spot checking the tutorial videos on http://www.avid.com/US/resources/media-composer-5-getting-started-training does not reproduce the issue you are seeing. Are there any chapters working for you, or are all videos not displaying? I'd suggest you try to clear your browser cache, close the browser and then re-open the videos. If you still
    Posted to Get Started Fast (Forum) by Pif on Thu, Jun 17 2010
  • Re: Avid Download Center-problems

    Momment22, Please email Marianna and cc myself (mike.pifalo@avid.com); include in that email a mention of this thread as well as the email (username) of your master account as well as the username of your download center account (NOT passwords!). We may not be able to resolve until tomorrow am; there's a couple different potential causes for the
    Posted to Community Issues and Suggestions (Forum) by Pif on Sun, Jun 13 2010
  • Re: MC 5.0 -- Come and get it!

    [quote user="le_k"] from your pinned post: Once you have verified registration and you have downloaded the new Avid Media Composer v5 Software or received the physical shipping kit and installed it, you must go to: http://www.avid.com/US/support/upgrade/video and upgrade your existing Avid Media Composer registration to the new Avid Media
    Posted to Avid Media Composer - PC (Forum) by Pif on Thu, Jun 10 2010
  • Re: Avid.com password username nightmare

    Hi Richard, sorry for the trouble you are experiencing. Unfortunately you are not alone. That said, today we plan to deploy a new set of account management screens from avid.com that hopefully make it a little easier and more clear to create (or access) your single Avid Master Account and link any other Avid applications to this account. I'll try
    Posted to General Discussion & Off-Topic (Forum) by Pif on Wed, Jun 9 2010
  • Re: New master account really annoying

    Hi guys, thanks for pointing out a potential issue. Basically, if you sign-in and select the "remember me" box you should not have to sign-in again on repeat visits. You should have a perpetual cookie. If you are having the issue of needing to sign-in on every visit, and you have completely cleared/deleted all avid.com domain cookies, then
    Posted to Community Issues and Suggestions (Forum) by Pif on Wed, May 12 2010
  • Re: Avid Media Composer 5 announced!

    Luca and all, this is perfect feedback because now when we come across a similar situation we can point at actual use cases where people did not find links all the same helpful. This is the type of data that does not come out of web analytics; there's no replacement for direct customer feedback. I wish we could do user testing for all our web changes
    Posted to Avid Media Composer - PC (Forum) by Pif on Thu, May 6 2010
  • Re: Avid Media Composer 5 announced!

    Yes, we really want you to view the features tab... It just comes down to a tactic for leading people to information. The opposite approach is to have an unlinked list of the same text but then at the end of the list have a link "see what's new in MC5" that points to the features page. We're just trying different things to see how
    Posted to Avid Media Composer - PC (Forum) by Pif on Wed, May 5 2010
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