Latest post Thu, Oct 12 2017 5:20 PM by Marianna. 77 replies.
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  • Fri, Aug 12 2011 5:50 PM In reply to

    • espy
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    • Joined on Wed, Aug 16 2006
    • Farnham, Surrey, UK
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    Re: Looking for the Latest Patches?

    Great, thanks for that link 'Monkey.

    But now I have a problem with Media Composer's [Special > Deactivate Software License...], that option is greyed-out, it won't let me let it go!  I assume MC is activated since it comes up and interacts ok otherwise...

    On a hunch about the cause, I tried to register but then it it complained that the product was already registered (as I imagine it should have been, but it was worth a try).

    Also tried rebooting but no difference.

    Any ideas what's the problem with Deactivate?

    "Watch the show not the pixels"

  • Fri, Aug 12 2011 6:24 PM In reply to

    • espy
    • Not Ranked
    • Joined on Wed, Aug 16 2006
    • Farnham, Surrey, UK
    • Posts 43
    • Points 525

    Re: Looking for the Latest Patches?

    Doh! I think I found the answer, at http://community.avid.com/forums/p/97503/559080.aspx

    <<You don't need to "Deactivate" if you're using a Dongle.  Only if you're using "Software Activation". >>

    Yes, I've got a dongle...

    So I guess all I need to do is uninstall and reinstall, is that right?

    "Watch the show not the pixels"

  • Fri, Aug 12 2011 8:53 PM In reply to

    • espy
    • Not Ranked
    • Joined on Wed, Aug 16 2006
    • Farnham, Surrey, UK
    • Posts 43
    • Points 525

    Re: Looking for the Latest Patches?

    Yes, I did that (and also uninstalled all the other Avid programs like FilmScribe) and, following reboot, it installed fine!

    "Watch the show not the pixels"

  • Sat, Aug 20 2011 5:33 PM In reply to

    Re: Looking for the Latest Patches?

    Hello Larry, Thanks for the link to the 5.5.3 patch.  I installed this patch and I continue to have a problem with the AudioSuite Tool.  It loads okay, and I can apply the NORMALISE option to a mixed-down audio track, but when I try to process the effect, I get an error message that reads as follows:

    AudioSuitePIControler::RequestAudioSamples()  Unexpected AME status [1].

    This has been going on since I first upgraded to MC5.5 this past spring.  It happened initially on my new HP Z400 this past spring.  I tried looking around the forums and found no help so I chaulked it up to an anomoly in my Z400.  I have also applied all the updates.  But last week I had to buy a new HP laptop, a HP8540w and it happend with this machine also and it driving me crazy that this problem keeps moving up the ladder to each higher numbered version of this software.  This morning I applied the newest 5.5.3 patch hoping that it would solve this thing -- nothing doing.  Both of these HP machines and their components are precisely receommended and vetted by this company.  So my question to you is how come such a vital tool in this MC software will not function.  What the devil am I doing wrong?  Is there a settings option that has escaped my notice?  This is very frustrating and would like to see a solution to it.

    All the best, Peter

    SYSTEM ONE: MC 7 on HP Z400 W3550 - WIN7 64 BIT QC 3.06GHz; 6GB MEM; 320GB 7200rpm internal nVidia FX3800; Integrated SATA RAID; MATROX MINI MAX 3-Port... [view my complete system specs]
  • Sat, Aug 20 2011 6:36 PM In reply to

    Re: Looking for the Latest Patches?

    Peter:

    I just tried to replicate your problem - creating an audio mixdown track, apply normalize effect and render - everything works fine: it renders, processes and finishes normally without any error. I'm running MC 5.5.3 on XP Pro. I wonder if this is a W7 Pro 64 issue. Can anyone else out there running MC 5.5.3 on anything OTHER than W7 Pro 64 replicate Peter's error message?

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Sat, Aug 20 2011 7:09 PM In reply to

    Re: Looking for the Latest Patches?

    Thanks Larry,  The problem also occured on a VISTA 64 system I was using with MC5.1 about three months ago.  Other than this problem, WIN7 64 on these two machines is very stable and I am happy with it.  Am I correct in remembering that WIN7 64 is vetted for these two machines according to the specs/requirements page?

    SYSTEM ONE: MC 7 on HP Z400 W3550 - WIN7 64 BIT QC 3.06GHz; 6GB MEM; 320GB 7200rpm internal nVidia FX3800; Integrated SATA RAID; MATROX MINI MAX 3-Port... [view my complete system specs]
  • Sat, Aug 20 2011 7:13 PM In reply to

    Re: Looking for the Latest Patches?

    Specifically, W7 Professional 64 is vetted.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Sat, Aug 20 2011 7:46 PM In reply to

    Re: Looking for the Latest Patches?

    Larry, I applied the Normalize effect on a clip -- not on an audio mixdown, as before -- and the AudioSuite Tool worked fine.  I hope this helps.  Is there a setting parameter in AUDIO PROJECT I need to look at?

    Peter

    SYSTEM ONE: MC 7 on HP Z400 W3550 - WIN7 64 BIT QC 3.06GHz; 6GB MEM; 320GB 7200rpm internal nVidia FX3800; Integrated SATA RAID; MATROX MINI MAX 3-Port... [view my complete system specs]
  • Sat, Aug 20 2011 7:58 PM In reply to

    Re: Looking for the Latest Patches?

    peter melaragno:
    Is there a setting parameter in AUDIO PROJECT I need to look at?

    Not that I can see that would relate to this problem, no. And an audio mixdown clip is essentially the same as a standard source clip, so all the more of a mystery why it should work on one but not the other........

     

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Sat, Aug 20 2011 8:10 PM In reply to

    Re: Looking for the Latest Patches?

    Larry, I was using the AudioSuitge Tool on mono-output trecks.  I to apply the Normalize on stereo-output and no go there either.  I also tried changing the audio-file format to OMF and nothing.

    SYSTEM ONE: MC 7 on HP Z400 W3550 - WIN7 64 BIT QC 3.06GHz; 6GB MEM; 320GB 7200rpm internal nVidia FX3800; Integrated SATA RAID; MATROX MINI MAX 3-Port... [view my complete system specs]
  • Sun, Aug 21 2011 8:39 PM In reply to

    • Marianna
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    Re: Looking for the Latest Patches?

    Peter - Can ypou post the exact steps you take which results in this error.   Please list them 1., 2., 3., etc....

    Make sure you include your current Platform, OS etc... ( I know it also happened before but lets focus on the latest).

    Larry - can you then escalate this. Kate should be running point on escalations while I am out and can at least see if Customer Support can duplicate this.

    Thanks

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Sun, Aug 21 2011 9:10 PM In reply to

    Re: Looking for the Latest Patches?

    Will do, Marianna.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Mon, Aug 22 2011 7:05 PM In reply to

    Re: Looking for the Latest Patches?

    Peter:

    Still waiting for your response to Marianna's post so I can escalate this issue...

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Mon, Aug 22 2011 7:25 PM In reply to

    Re: Looking for the Latest Patches?

    I sent it last night.  I guess it went to some else in the chain.  Sorry about that; I will find it here and forward.  But wait ... I think it went to forum administrator last night and I see that this is your address.  I will paste it here below...

     

    Peter

     

    FIRST REPLY:

     

    Okay.

     

    My system is a HP 8540w - WIN7 64 BIT (no Service Pac) i7 Q720 @ .60GHz; 16 GIG MEM; 320GB 7200rpm internal; nVidia Quadro FX1800M.  BIOS - 68CVD Ver.F.0F.  There is a SiL3132 SOFTRAID 5 Controller with a BUS-34 card and a RAID5 box attached.

     

    I was running MC 5.5.2 and I have applied the 5.5.3 patch, but the problem occurs identically whether 5.5.2 or 5.5.3.  The steps are as follows:

     

    - I am in a 30i NTSC project with Standard DV media in MXF format. 

     

    - I have four tracks of MONO audio (but error occurs also in STEREO).  I select all four tracks an mark in/out at start/start of the sequence.

     

    - I go to pull-down menu SPECIAL and select AUDIO MIXDOWN to an empty AUDIO TRACK 5 in sequence.

     

    - As a test I now go to one of the AUDIO clips in audio TRACK 2 and mark in/out on one clip and do the same AUDIO MIXDOWN from SPECIAL MENU, now directed to TRACK 6.

     

    - I then open the AUDIOSUITE TOOL from the TOOLS menu.

     

    - The TOOL opens fine wherein the bottom dialog box in the TOOL cycles through its files and ends with "CONNECTED TO DAE."

     

    - I select TRACK 5.

     

    - I go to HAMBURGER MENU in TOOL and select NORMALIZE.

     

    - I then click on the RENDER logo in the TOOL and render.

     

    - The progress bar comes up and shows progress right to the end, then a 5 second pause and the following ERROR MESSAGE: AudioSuitePIControler::RequestAudioSamples() Unexpected AME status [1].

     

    - Alternatively, I select in/out of entire TRACK 5 and then go to CLIP MENU and select RENDER IN/OUT.  Now the PROGRESS BAR comes up right to the end saying that it is ANALYZING the effect.  In less than 2 seconds the PROGRESS BAR disappears, but now no ERROR MESSAGE.  And the effect was NOT rendered.

     

    - I then select TRACK 6 with the MIXDOWN of the single clip in TRACK 2.  I CLICK on the render LOGO in the TOOL and the effect is RENDERED successfully.

     

    - I then go to the actual audio CLIP on TRACK 2 and apply the NORMALIZE effect on it and it also RENDERS successfully.

     

    - If I try to apply any of the other effects from the TOOL'S hamburger menu, I have the same results as above.

     

    Thanks, Peter

    SECOND REPLY:

     

    To all;

     

    I hope you all received my last POST detailing the AudioSuite Tool problem.  This morning I discovered a new wrinkle to the problem.  If I make a duplicate of the sequence with the AudioSuite effect (but only including video and the single audio track with the normalize effect) and then rename it -- when I try to process the effect the usual error occurs.  BUT if I do the same duplicate but slightly less than the entire sequence -- even shorter by only a few frames -- when I process the effect, IT WORKS!

     

    Peter

    SYSTEM ONE: MC 7 on HP Z400 W3550 - WIN7 64 BIT QC 3.06GHz; 6GB MEM; 320GB 7200rpm internal nVidia FX3800; Integrated SATA RAID; MATROX MINI MAX 3-Port... [view my complete system specs]
  • Tue, Aug 23 2011 12:36 PM In reply to

    Re: Looking for the Latest Patches?

    I have escalated this issue to Engineering.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

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