Latest post Fri, Oct 16 2009 5:32 PM by slabross. 1 replies.
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  • Thu, Oct 15 2009 8:34 PM

    • Pogsy
    • Not Ranked
    • Joined on Fri, Oct 9 2009
    • Posts 2
    • Points 30

    DS Remote Processor setup problem

    Hi, I am setting up interplay for a DS Remote Processor and am getting the following error message: Media Services Engine Critical Startup error The Media Services Database could not be contacted. Please check your DB configuration - Media Services Engine cannot continue When starting AVID Interplay Media Services this error comes up and I am unable to access the Admin Tool, or Stetting buttons. So I cannot change anything to fix this. As soon as I hit OK on the error the program closes. Thanks for any help. Intel Core i7 CPU 965 @ 3.20GHz 5.99 GB of RAM, Windows XP Professional x64 Edition AVID DS v10.2

  • Fri, Oct 16 2009 5:32 PM In reply to

    • slabross
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Montreal
    • Posts 381
    • Points 3,810
    • Avid Employee
      Moderator: Avid DS

    Re: DS Remote Processor setup problem

    Installing and configuring the Avid Interplay Media Services (Broker) for Avid DS RP is a task that cannot be accomplished and troubleshooted via a forum such as this.

    I urge you to contact Avid Support or, if you don't have an active maintenance, seek help from your reseller.

    You should also review the full set up instructions from the Avid DS Installation Guide, in case you missed or skipped some critical steps.

    As I read the above error, it appears that the Microsoft SQL Server is not set properly and could be the root cause.

    Sylvain Labrosse
    Avid DS Product Champion | Video Customer Success

    Avid
    3510 St-Laurent Boulevard
    Montréal, QC H2X 2V2
    Canada
    sylvain.labrosse@avid.com

    We're Avid.  Learn more at www.avid.com

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