Latest post Mon, Jun 9 2008 1:22 PM by CorneScheepers. 4 replies.
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  • Fri, Jun 6 2008 11:37 AM

    Getting Unexpected Server errors in Admin tool

     In UnityMediaNet 5.0.1's Administrator Tool I get a message "Unexpected Server Error" (Red icon with the hand in it) about two or three times in a 24 hour period.  These errors don't seem to follow any pattern and appear at random.  I've experienced absolutely no disconnections or problems on my editing clients at all.  The only issue I have, more than an annoyance really, is that my Adrenaline system is slow to access workspaces through Windows Explorer.  I've attributed that to it being the only xw8200 machine in the shop. 

    Do I need to be worried?  Any ideas? See my system specs for details

    Avid Media Composer Adrenaline 3.0 HP xw8200 4GB RAM nVidia FX 1400 WinXP SP2 1 x 1.2TB Avid VideoRAID 5-drive config ****** Avid Media Composer... [view my complete system specs]

     

  • Fri, Jun 6 2008 2:17 PM In reply to

    • jasonsaro
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    Re: Getting Unexpected Server errors in Admin tool

    I would run avid storage manager ASAP.  Might be a drive issue. 

    Also, are you running the Admin tool on the server or a client?  You should be running it on a client, not the server all the time.  Takes up alot of system resources to run, not something you want to have sitting running open on the server all the time. 

    Could you have it open in two locations at the same time?  On the XW8200?  and the server?  I take it your MCA is fiber to the server for this to work.

    Did you try and delete a workspace with it still mounted in connection manager?  I have seen this happen when you try and delete a workspace and its still mounted somewhere on a clent. 

    Be safe, run ASM on all of your drives, narrow them out as a posibility.

    Any DEAN lights on in the monitor tool?  "Disk Error Analysis Needed" lights?  If so, run the disk error analyzer.  Load the unityclientslog.txt and if there are errors, they will pop up.

    4 MCA's ver. 2.8 1 MC Meridian Composer 1000 Ver 12.1.1 3 MC Mojo 2.8 1 Xpress Pro Mojo 5.2 1 LanShare 6TB Ver. 4.1.5 [view my complete system specs]
    "What we want is a smashing theme of mythic grandeur" - Stanley Kubrick Favorite Avid Term "JBOD" - Just a Bunch Of Disks _______________ Jason Saro SR. Avid Editor / Unity Admin. - Nancy Glass Productions jason@nancyglassproductions.com
  • Mon, Jun 9 2008 7:53 AM In reply to

    Re: Getting Unexpected Server errors in Admin tool

     Thanks for your reply.

    jasonsaro:
    I would run avid storage manager ASAP.  Might be a drive issue.

    A strange as this sounds, I have no application called Avid Storage Manager on either the server or my clients.  I have Avid Performance Meter and Adaptec Storage Manager (server).  Also, I'm not running ISIS, only Media Network 5.0.1.  My system was installed by an approved Avid Reseller. Should ASM bet there? I'll phone them anyway to find out.

    jasonsaro:
    Also, are you running the Admin tool on the server or a client?  You should be running it on a client, not the server all the time.  Takes up alot of system resources to run, not something you want to have sitting running open on the server all the time. 

     Oops, done that.  Thanks for the warning.

    jasonsaro:
    Could you have it open in two locations at the same time?  On the XW8200?  and the server?  I take it your MCA is fiber to the server for this to work.

     No, only running it on the server.

    jasonsaro:

    Did you try and delete a workspace with it still mounted in connection manager?  I have seen this happen when you try and delete a workspace and its still mounted somewhere on a clent. 

     Yup, done that also a couple of times. 

    jasonsaro:
    Any DEAN lights on in the monitor tool?  "Disk Error Analysis Needed" lights?  If so, run the disk error analyzer.  Load the unityclientslog.txt and if there are errors, they will pop up.

     No warning lights so far.

    If I do find ASM, should all my clients unmount before I run this?  Also, is there a risk of losing media when doing this?  I just want to be on the safe side.  We're new to Unity, as you can probably tell.

    Avid Media Composer Adrenaline 3.0 HP xw8200 4GB RAM nVidia FX 1400 WinXP SP2 1 x 1.2TB Avid VideoRAID 5-drive config ****** Avid Media Composer... [view my complete system specs]

     

  • Mon, Jun 9 2008 10:28 AM In reply to

    Re: Getting Unexpected Server errors in Admin tool

    Cancel on my question about ASM.  Found it and running it now.

    Avid Media Composer Adrenaline 3.0 HP xw8200 4GB RAM nVidia FX 1400 WinXP SP2 1 x 1.2TB Avid VideoRAID 5-drive config ****** Avid Media Composer... [view my complete system specs]

     

  • Mon, Jun 9 2008 1:22 PM In reply to

    Re: Getting Unexpected Server errors in Admin tool

     Here's something strange.  I just ran ASM from one of the clients and all my drives check out, I see no errors in the log file.  After reading this post http://community.avid.com/forums/t/59097.aspx I've installed ASM on the server.  Thing is, when I launch the application there it shows all my drives as Broken.  ASM from one of the clients shows them as Ready.  Any reason for this?

    Avid Media Composer Adrenaline 3.0 HP xw8200 4GB RAM nVidia FX 1400 WinXP SP2 1 x 1.2TB Avid VideoRAID 5-drive config ****** Avid Media Composer... [view my complete system specs]

     

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