Thanks for visiting our forum. If you are having trouble installing or upgrading your product we can help.
When posting a message about a dongle or registration issue, do not include your System ID or Dongle Serial number in your posting since this is a public forum. If your problem requires your System ID or Dongle ID please email us at warranty@avid.com.
"Dongle Not Found" error message? We have a technote for basic troubleshooting start here:
http://www.avid.com/onlinesupport/supportcontent.asp?productID=97&contentID=8009&browse=
"Your Product Is Not Registered" error message? This technote might explain why:
http://www.avid.com/onlinesupport/supportcontent.asp?productID=97&contentID=8238&browse=
We'll add other commonly asked questions as they come up.
The Avid Customer Service team