Avid has formally announced that we will end production of the Chrome HD product, effective immediately. This affects all Chrome HD products, hardware upgrade kits and I/O breakout boxes. Please note that Avid Liquid, Avid Liquid Pro and Avid Liquid Chrome Xe are not affected. These products will continue to be available and are being managed through the Pinnacle division of Avid.

Unfortunately, Avid can no longer obtain the necessary parts to build the Chrome HD hardware, due to the end of production of various components from third-party suppliers.

Support and Parts

Avid will continue to offer support options for customers for 5 years from the official end of production, i.e. October 31, 2012  and we endeavour to provide spare parts, where available, on an advance replacement basis for customers with a valid support contract, provided that the part needing replacement is within warranty. In other cases, a “return to factory” exchange/repair policy will be employed when possible.

What will happen to the Chrome HD forum? 

The Chrome HD forum on avid.com will become read only next Tuesday November 6, 2007 and we encourage customers to post their questions on the Chrome Xe forum on pinnaclesys.com.  Most questions posted to date have been answered by the Liquid moderators so we feel customers will be better served this way.

Any questions or comments, please email me directly at marianna_montague@avid.com

Regards,

Marianna