I need help!!! I have Avid Xpress Pro V5.2.1, and i get the error " EXCEPTION: WIN32_MIXER_SET_DETAILS_ERROR" . I have figured out that the problem is my Realtek HD audio card, and i have found out that by upgrading the driver it should work.  I cannot find this driver.  If someone could tell me where the driver is that i need, ar send me a link, i would apreciate it. Help! Please!

I have a realtek hd audio card, and i have the same version of xpress pro, but what driver can i use for my sound card?? i have yet to find one. i would appreciate it if you could send me a link or something, thanks.

 

What driver can i use for my realtek audio card?  If you could send me a link of some kind, i would appreciate it, thank you.

 

google realtek hd driver

i found one here: http://www.opendrivers.com/company/2358/realtek-free-driver-download.html

 

Can you launch Avid, or does the error happen on startup? 

Try these things:

Start menu- control panel- sound and audio devices- audio tab- are the sound playback and record both set to realtek hd?  If not, change them so that they are both set to realtek hd. 

If you can launch into Avid-(if you can't launch avid, double click to launch avid and hold down the alt key- you will be prompted to enter avid with no audio) go to the settings tab.  open sound card configuration (if this isn't an option choose all settings from the fast menu in the upper lefthand corner) make sure that 'use window's mixer' is checked. 

Still get the error? You'll need to buy a new sound card.  You can get a $30 card that will work fine.  search the forums for sound card suggestions. 

When buying a new card: buy a soundblaster audigy. They do work with avid and are cheap.

I am running 5.2.4 on an Alienware MJ12 laptop (it was on the Approved list at one time) that has Realtek HD ALC880 audio card and it runs fine. The driver version I am running is 5.10.0.5172 (driver date 9/23/2005). Try installing it and see if it works.

http://www.dirfile.com/realtek_hd_alc_880_audio_codecs_v_r1_25_for_win_xp_2000_2003_32_64_bits_.htm

Or

http://www.techspot.com/drivers/driver/file/information/6190/

Or

http://modrv.com/sound_multimedia/realtek/4617prog.html

I am running the Realtek HD audio on the once approved Alienware laptop. The Card is ALC880 and the Driver version is 5.10.0.5172 dated 9/23/2005

Blofelds Cat:

Scott Carnegie:

I'm not trying to be a jerk here, but the buyer has some responsibility to make sure that they buy the right peice of equipment for their needs. If you get an allen wrench to try to take out a nail, it won't work. You don't then complain to the manufacturer of the allen wrench that it's not working, you get the right peice of equipment to do the job.

Yes. It is 100% the buyer's fault for not fully researching the Avid software BEFORE purchase. It's not Avid's fault that there is no mention of issues related to a common audio card as supplied by high-profile media computer providers such as HP, on the Avid website.

Neither is it Avid's fault that they release a version of the Xpress Pro software which they claim solves the Realtek problem - when in point of actual fact it doesn't.

And it's certainly not Avid's fault that a prospective buyer did not fully test the 30-day trial version of Xpress Pro before committing to purchase to ensure compatibility with their system - whoops, silly me, I forgot that Avid doesn't actually provide trial software for just such a purpose. Ah well, caveat emptor.

And of course Avid can hardly be held accountable when one of its authorised distributing agents tells the customer that he shouldn't have any problem running Xpress Pro on a system with a Realtek HD card (let's be fair about this, if the agent acknowledged that there was such an issue, the customer isn't likely to buy the software is he? ...and Avid wouldn't be able to then say to the customer, "...we're sorry you were given misleading information. We don't know why you would have been told there was not an issue. We assure you we will inform the reseller of the true fact. No, it's against company policy to issue a refund unless the software itself is defective. Perhaps you could purchase another computer."

Naturally no one would expect the Avid software to possess the ability to remove a nail or, indeed, any other basic carpentry function. However, I don't think it unreasonable an expectation that a high profile non-linear edit package could actually talk to a common audio card - especially when an inability to do so has been known for many, many, many months.

The sooner Avid loses its position as 'the NLE of choice for professionals', the sooner they'll get it in their particularly arrogant corporate skull the importance of fixing major problems in their software.

Excellent post.
I must say I admire your self-control after that outrageously arrogant answer this Scott guy dared to post not once, not twice but multiple times, let alone his sheer lies about supported audio - there's no such thing in Avid world as everybody knows.
As I wrote in my earlier thread about my - still existing - problem with missing RTHD audio, I have just vetoed buying an Adrenaline HD + Media Composer setup at work. No frikkin' way. When a software-only basic DirectX functionality doesn't work - yes, IT IS basic, I'm an engineer, it's NOT magic, it's just either the [EDITED FOR PROFANITY] loser engineering resources of Avid or its sneaky policies AND of course, its unbelievable arrogance - then I won't spend tens of thousands of dollars at work.
It - AXPHD - simply doesn't work with the most commonly used audio chipset on the market, period.
It's a simply piece of [EDITED FOR PROFANITY] software when it's unable to perform the most basic functionality on the most commonly used machine when OTHER AUDIO EDITORS (Sony SoundForge, Steinberg Cubase SX 3) or OTHER VIDEO EDITORS (Adobe Premiere Pro, Canopus EDIUS) work flawlessly, all without any problem.
It's a shining example of the lack of knowledge and/or quality control at Avid.
Once again, the moral of the story: Avid simply sucks big time when it comes to coding - we all have learned it during the past decade: no matter how you slice it, dice it, there's no other NLE with THIS BAD track record. I've first hand experiences from the last 4-5 years, the rest of the horror story was told by numerous editors and support engineers - if this [EDITED FOR PROFANITY] level of QC remains normal and Avid won't change its notoriously arrogant, primitive attitude then it's fairly obvious Avid will pretty soon lose this whole market, especially as Adobe is throwing more and more money into the next Premiere Pro.
I'll give another 24hrs but that's all - after then I want to get my money back, at least the last $50 which was totally wasted and rendered my system useless.

Blofelds Cat:

 - whoops, silly me, I forgot that Avid doesn't actually provide trial software for just such a purpose.

After purchasing/registering XpressPro you get 30 days technical phone support.  And if you call them with a RealTek issue they say... "get a Soundblaster".

Plus there is Avid FreeDV which is built upon the same code as MC, NC, and XpressPro.  And that's FREE, forever.  So, I guess Avid doesn't offer "trial" software, they offer software that you can install free forever and use... and who knows, even test your hardware components.

I can't believe that this post has gotten to 5 pages over a $20 audio card. 

I also don't think it's arrogance that made Avid the choice of professionals, I think many here whose first taste of Avid was on XDV or XpressPro need to remember that Avid is the choice of professionals who are doing 80% of the work we see worldwide.  Those people are the real pro's, the rest of us are just aspiring to be there and complaining about $20 audio cards not working with our $1600 software on a $3000 computer.  Put it into real perspective and think that most of the pro's who are choosing Avid, in general, could buy XpressPro with half a day's pay.

Kenton.VanNatten:

Blofelds Cat:

 - whoops, silly me, I forgot that Avid doesn't actually provide trial software for just such a purpose.

After purchasing/registering XpressPro you get 30 days technical phone support.  And if you call them with a RealTek issue they say... "get a Soundblaster".

Hilarious, seriously. You sound like you don't even understand how **** arrogant this answer is..

Plus there is Avid FreeDV which is built upon the same code as MC, NC, and XpressPro.  And that's FREE, forever.  So, I guess Avid doesn't offer "trial" software, they offer software that you can install free forever and use... and who knows, even test your hardware components.

What a crap...! AvidFree has nothing to do with Xpress Pro. Similarly idiotic would be if you'd test drive a Suzuki before you buy a BMW.

I can't believe that this post has gotten to 5 pages over a $20 audio card. 

Netiher me: what makes Avid unable to utilize a *SATNDARD DIRECTX AUDIO CARD?* Especially when earlier versions did not suffer from these problems?

Why no other NLE software has any problems Avid suffers from for *years* now?

Let's face it: most likely Avid has the worst Windows coders among all the NLE software companies.

I also don't think it's arrogance that made Avid the choice of professionals, I think many here whose first taste of Avid was on XDV or XpressPro need to remember that Avid is the choice of professionals who are doing 80% of the work we see worldwide.

This kind of pathetic snobbish stuff went out of fashion years ago. Xpress Pro is no more professional than Premiere Pro - it's just smarrt marketing that builds upon old times, when Avid was the only choice and also on its high-end's market share.

If you think any software makes a you a professional then you seriously need to do a reality check.

Those people are the real pro's, the rest of us are just aspiring to be there and complaining about $20 audio cards not working with our $1600 software on a $3000 computer.  Put it into real perspective and think that most of the pro's who are choosing Avid, in general, could buy XpressPro with half a day's pay.

You're just making it worst for Avid, pal - it's more arrogant than that Scott guy was.

Then Avid should come forward and say BUY THIS AND THAT AUDIO CARD BECAUSE WE ARE SUCH LOSERS WE CANNOT CODE for a standard DirectX card. 

Currently they only say 'no, we don't give a flying frog about you, we just needed your $1600 and then you're left alone, we don't care you don't have audio - because our coders are losers yet we won'tfire them because we don't have to and when you complain, snobbish astroturfers will defend us online anyway'.
I can't believe I had to actually explain this...

Just to point to a post that you might have missed (this forum has a great search function!) regarding how Avid is dealing with audio and audio cards: click

Heh heh heh, Hans I read that post (and I have many times) and hear, "blah, blah, blah, we are incapable of supporting audio hardware as well as the competitiion".

It does give me a little insight into Avid' philosophy of keeping video in synch with the audio and I appreciate the insight from Marianna.

It seems to me that from running the competition, the other NLE's will toss out frames during playback to keep the video in synch with the audio. It seemed with Xpress Pro, they didn't do that or it happened less frequently if they did. The video either stayed in synch or you would just have to render.

IMHO using an Audigy or Digi002 + Mojo (the only 2 stable audio hardware configurations I've found) and Xpress Pro is a more smooth editing experience when it comes to real-time playback and keeping the audio in synch with the video, but with that paradigm you are limiting your audio hardware choices.

If this observation is correct, then maybe Avid should offer a mode that lets you throw out frames during playback to keep the audio and video in synch; e.g. allow a playback mode like the competition that would open more choices for audio hardware support.

JeronCoolman:

maybe Avid should offer a mode that lets you throw out frames during playback to keep the audio and video in synch; e.g. allow a playback mode like the competition that would open more choices for audio hardware support.

LOL!!!

I can see it now...

A user forgets they are in "the mode" and will send their sequence to output, then complain that Avid is dropping frames on the video and then wonder why there isn't a warning to prevent the user from outputting in this mode. 

I for one, don't ever want to sacrifice my overall video playback for the sake of being able run more audio card choices.  If I need a machine with specific dedicated audio hardware, I will build it seperate from my Avid system... just as I have a seperate, dedicated machine for editing and another for gfx.

 

 

 

 

 

Kenton.VanNatten:

JeronCoolman:

maybe Avid should offer a mode that lets you throw out frames during playback to keep the audio and video in synch; e.g. allow a playback mode like the competition that would open more choices for audio hardware support.

LOL!!!

I can see it now...

A user forgets they are in "the mode" and will send their sequence to output, then complain that Avid is dropping frames on the video and then wonder why there isn't a warning to prevent the user from outputting in this mode.

Kenton,

Obviously (or I thought obviously), I'm talking about playback in Composition window not for final output. Along the lines of the green/yellow modes of playback. Like a "draft audio mode"? You wouldn't want that mode for rendering and output. I'd hope that Xpress Pro wouldn't even need to pass data through the audio hardware for that...

Jeron

just keep in mind... the more you put into it the more trouble you get..

"every code has a problem every 10th line of code"

but some specification on what card would be nice... the rest... if so great.. if not... no problem... (for me that is)

Menno