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  • Thu, Jan 9 2020 8:38 PM

    • CinéMatica
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    Windows 10 Pro version 1909 extremly slow

    Hello everyone,

    At the end of last year I bought a refurbished (as good as new) HP Z840 to replace my 10-year old Mac Pro 4.1 (early 2009).

    The reason for buying a previous generation HP workstation is that I still need to use my Avid Nitris DX. The newer Zx G4 series doesn't support the Nitris DX anymore as all PCIe slots are Gen3.

    The system came with a MAR (Microsoft Authorized Refurbisher) license of Windows 10 Pro 64-bit version 1909 OS Build 18363.535 pre-installed. Since the very beginning the system is slow. Windows Explorer often doesn't react to double clicking. I also installed a new 1-year subscription of Media Composer | Ultimate 2019.12, and it is almost as good as impossible to open the context menus with the mouse. The only way I can open them is via the ALT+... shortcuts.

    I had no control over the Windows version that has been installed. And I tried to get as close as possible to a certified HP Z840 as possible from the system that were available. The guide that I used was the one below from the Knowledge Base.

    Avid Configuration Guidelines HP Z840 Dual CPU Workstation

    I checked all settings and have set it as suggested in the configuration guide.

    Is anyone of you also experiencing this slow behaviour? Or does any one have an idea what this lag is causing and how to solve it.

    Thanks in advanced for your help and precious time!

    Friendly greetings,

    Ivan

    (1) HP Z840 | 2x 18 Core Intel Xeon E5-2699v3 / 2.3GHz 35MB | 128GB PC4-17000P 2133MHz / 8x 16GB DDR4 | NVIDIA Quadro P4000 / 8GB GDDR5 / 4x DP 5K | 1x... [view my complete system specs]
  • Thu, Jan 9 2020 9:17 PM In reply to

    • Marianna
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    Re: Windows 10 Pro version 1909 extremly slow

    Ivan

    I wasnt aware that 1909 was approve....

    • Windows v7 64-bit SP1(Professional) and Windows v8.1 (Professional and Enterprise), Windows v10 64-bit v1809 or later (Professional and Enterprise).

    NOTE: Windows v10 v1909 is not currently supported.

    Page 12 

    I believe that is causing it

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Thu, Jan 9 2020 10:09 PM In reply to

    Re: Windows 10 Pro version 1909 extremly slow

    Weird. I'm running 2018.12.8 on Win 10 Pro 1909 on my dual 10-core v4 z840. Runs fine.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Fri, Jan 10 2020 1:59 AM In reply to

    • TVJohn
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    Re: Windows 10 Pro version 1909 extremly slow

    Good here too. Is your BIOS up to date and settings optimal? There was no system file alterations in the recent update.

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 19.9. Avid FX6.4, Vegas Pro 17/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Fri, Jan 10 2020 5:31 PM In reply to

    • bonang
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    Re: Windows 10 Pro version 1909 extremly slow

    What happens when you disconnect the Nitris? Is "regular" computing stuff faster? Could it be a Nitris driver that W10 1909 doesn't like? Obviously your z840 should be quite speedy.

    Avid MC 2019.9 with Symphony option | HP zbook 17" G3 / i7 6820HQ / 32GB RAM / 512GB SSD / WIN 10 PRO 64 / nVidia m3000m / BMD UltraStudio 4K [view my complete system specs]

    Keith

  • Fri, Jan 10 2020 6:19 PM In reply to

    • CinéMatica
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    Re: Windows 10 Pro version 1909 extremly slow

    Marianna:

    Ivan

    I wasnt aware that 1909 was approve....

    • Windows v7 64-bit SP1(Professional) and Windows v8.1 (Professional and Enterprise), Windows v10 64-bit v1809 or later (Professional and Enterprise).

    NOTE: Windows v10 v1909 is not currently supported.

    Page 12 

    I believe that is causing it

    Marianna

    Hi Marianna,

    Yes, I have been reading that. But as I had no control over the Windows version that was installed, I thought I’ll give it a try.

    Thanks for reminding me! Wink

     

    (1) HP Z840 | 2x 18 Core Intel Xeon E5-2699v3 / 2.3GHz 35MB | 128GB PC4-17000P 2133MHz / 8x 16GB DDR4 | NVIDIA Quadro P4000 / 8GB GDDR5 / 4x DP 5K | 1x... [view my complete system specs]
  • Fri, Jan 10 2020 6:21 PM In reply to

    • CinéMatica
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    Re: Windows 10 Pro version 1909 extremly slow

    Job ter Burg:

    Weird. I'm running 2018.12.8 on Win 10 Pro 1909 on my dual 10-core v4 z840. Runs fine.

    Hi Job,

    I also find very weird! My 10-year old internet PC (Fujitsu Esprimo P9900 with Intel Core i5 CPU 750 @ 2.66 GHz and 8 GB RAM) with Windows 10 Pro 1903 installed on it is running much faster than the Z840.

    I guess there is nothing left over then do a clean install.

    (1) HP Z840 | 2x 18 Core Intel Xeon E5-2699v3 / 2.3GHz 35MB | 128GB PC4-17000P 2133MHz / 8x 16GB DDR4 | NVIDIA Quadro P4000 / 8GB GDDR5 / 4x DP 5K | 1x... [view my complete system specs]
  • Fri, Jan 10 2020 6:23 PM In reply to

    • CinéMatica
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    Re: Windows 10 Pro version 1909 extremly slow

    TVJohn:

    Good here too. Is your BIOS up to date and settings optimal? There was no system file alterations in the recent update.

    Hi TVJohn,

    Nice to hear that your system is running fine.

    The BIOS version on my system is: M60 v02.50. As far as I know is this the latest version released on November 12, 2019.

    In the BIOS Hyper-Treading is enabled.

    In the BIOS NUMA (Non-Uniform Memory Access) is disabled.

    In the NVIDIA Control Panel Enable Video Editing Mode is checked.

    In the NVIDIA Control Panel under Manage 3D Settings the Base Profile is chosen and Prefer Maximum Performance as Power Management Mode.

    Windows Firewall is disabled.

    Windows Visual Effects is set to Best Performance.

    In the Control Panel under Power Options , Turn on Fast Startup is unchecked.

    (1) HP Z840 | 2x 18 Core Intel Xeon E5-2699v3 / 2.3GHz 35MB | 128GB PC4-17000P 2133MHz / 8x 16GB DDR4 | NVIDIA Quadro P4000 / 8GB GDDR5 / 4x DP 5K | 1x... [view my complete system specs]
  • Fri, Jan 10 2020 6:40 PM In reply to

    • aVienna
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    Re: Windows 10 Pro version 1909 extremly slow

    You get the numeric results of the Windows System Test (which was once available with a graphical interface) in a Powershell window: run and wait till it has finished:

    winsat formal


    now type into powershell

    Get-WmiObject -Class Win32_WinSAT


    The value WinSPRLevel should be as close as possible to 9.9 (best), while 1.0 is worst

    my Z420:

    CPUScore              : 9.1
    D3DScore              : 9.9
    DiskScore             : 8.3
    GraphicsScore         : 8.1
    MemoryScore           : 9.1
    TimeTaken             : MostRecentAssessment
    WinSATAssessmentState : 1
    WinSPRLevel           : 8.1
    PSComputerName        : Z420

    Detailed results as xml are in the path: C:\Windows\Performance\WinSAT\DataStore

    wikipedia: https://en.wikipedia.org/wiki/Windows_System_Assessment_Tool

    1) MC Symphony 2019.12, HP Z420: Intel Xeon E5-1650 v2, 6 cores @3.50GHz, 40GB RAM, Windows 10 Pro 1909, Z TurboDrive 256GB system disc, Thunderbolt 2... [view my complete system specs]
  • Fri, Jan 10 2020 7:05 PM In reply to

    • CinéMatica
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    Re: Windows 10 Pro version 1909 extremly slow

    aVienna:

    You get the numeric results of the Windows System Test (which was once available with a graphical interface) in a Powershell window: run and wait till it has finished:

    winsat formal


    now type into powershell

    Get-WmiObject -Class Win32_WinSAT


    The value WinSPRLevel should be as close as possible to 9.9 (best), while 1.0 is worst

    my Z420:

    CPUScore              : 9.1
    D3DScore              : 9.9
    DiskScore             : 8.3
    GraphicsScore         : 8.1
    MemoryScore           : 9.1
    TimeTaken             : MostRecentAssessment
    WinSATAssessmentState : 1
    WinSPRLevel           : 8.1
    PSComputerName        : Z420

    Detailed results as xml are in the path: C:\Windows\Performance\WinSAT\DataStore

    wikipedia: https://en.wikipedia.org/wiki/Windows_System_Assessment_Tool

    Hi aVienna,

    Here are my results:

    CPUScore              : 9,4

    D3DScore              : 9,9

    DiskScore             : 8,2

    GraphicsScore         : 1

    MemoryScore           : 9,4

    TimeTaken             : MostRecentAssessment

    WinSATAssessmentState : 1

    WinSPRLevel           : 1

    PSComputerName        : HP-Z840

     

    Looks like my WinSPRLevel and GraphicsScore are far worse than yours! Surprise Oh boy!

    Thank you very much for your help.

    (1) HP Z840 | 2x 18 Core Intel Xeon E5-2699v3 / 2.3GHz 35MB | 128GB PC4-17000P 2133MHz / 8x 16GB DDR4 | NVIDIA Quadro P4000 / 8GB GDDR5 / 4x DP 5K | 1x... [view my complete system specs]
  • Fri, Jan 10 2020 7:09 PM In reply to

    • Marianna
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    Re: Windows 10 Pro version 1909 extremly slow

    aVienna:

    You get the numeric results of the Windows System Test (which was once available with a graphical interface) in a Powershell window: run and wait till it has finished:

    winsat formal


    now type into powershell

    Get-WmiObject -Class Win32_WinSAT


    The value WinSPRLevel should be as close as possible to 9.9 (best), while 1.0 is worst

    my Z420:

    CPUScore              : 9.1
    D3DScore              : 9.9
    DiskScore             : 8.3
    GraphicsScore         : 8.1
    MemoryScore           : 9.1
    TimeTaken             : MostRecentAssessment
    WinSATAssessmentState : 1
    WinSPRLevel           : 8.1
    PSComputerName        : Z420

    Detailed results as xml are in the path: C:\Windows\Performance\WinSAT\DataStore

    wikipedia: https://en.wikipedia.org/wiki/Windows_System_Assessment_Tool

    which machine is this out of the 3 you have listed on your specifications?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, Jan 10 2020 7:09 PM In reply to

    • aVienna
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    Re: Windows 10 Pro version 1909 extremly slow

    your GraphicsScore is super low.

    you can run the same commands in an powershell with admin permissions to see the details:

    winsat graphicsformal

     

    without admin permissions the window will close after the test.

    1) MC Symphony 2019.12, HP Z420: Intel Xeon E5-1650 v2, 6 cores @3.50GHz, 40GB RAM, Windows 10 Pro 1909, Z TurboDrive 256GB system disc, Thunderbolt 2... [view my complete system specs]
  • Fri, Jan 10 2020 7:11 PM In reply to

    • aVienna
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    Re: Windows 10 Pro version 1909 extremly slow

    i ran my test on my machine 1) a HP Z420

     

    my winsat graphicsformal  on the Z420 is

    > Laufzeit 00:00:00.00
    > Direct3D Batch-Leistung                      42.00 F/s
    > Direct3D Alpha Blend-Leistung                42.00 F/s
    > Direct3D ALU-Leistung                        42.00 F/s
    > Direct3D Texture Load-Leistung               42.00 F/s
    > Direct3D Batch-Leistung                      42.00 F/s
    > Direct3D Alpha Blend-Leistung                42.00 F/s
    > Direct3D ALU-Leistung                        42.00 F/s
    > Direct3D Texture Load-Leistung               42.00 F/s
    > Direct3D-Geometrieleistung                   42.00 F/s
    > Direct3D-Geometrieleistung                   42.00 F/s
    > Leistung des Direct3D-Konstantenpuffers      42.00 F/s
    > Dshow-Videocodierzeit                        0.00000 s
    > Dshow-Videodecodierzeit                      0.00000 s

    > Media Foundation-Decodierzeit               0.00000 s

    > Gesamtausführungszeit 00:00:00.94

     

    last line is total amount of time it took to run the test, so less than 1 second

    1) MC Symphony 2019.12, HP Z420: Intel Xeon E5-1650 v2, 6 cores @3.50GHz, 40GB RAM, Windows 10 Pro 1909, Z TurboDrive 256GB system disc, Thunderbolt 2... [view my complete system specs]
  • Fri, Jan 10 2020 7:21 PM In reply to

    • CinéMatica
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    Re: Windows 10 Pro version 1909 extremly slow

    bonang:

    What happens when you disconnect the Nitris? Is "regular" computing stuff faster? Could it be a Nitris driver that W10 1909 doesn't like? Obviously your z840 should be quite speedy.

    Hi Keith,

    The Avid Nitris DX doesn’t seem the problem. The problem is that my HP Z840 is too speedy. Really true!

    I just found out via some excellent help on the HP user forum that the dual 18-core Xeon E5-2699v3 / 2.3GHz 35MB processors are the big problem. The problem with these processors already existed with Windows 7 Pro and 8.1 Pro some years ago.

    If an HP Z640 or Z840 workstation is configured with Dual E5-2699v3 processors and Hyper-Threading enabled, as described in the SCOPE section, some Windows ISV software will have reduced performance.

    For further reading about this issue if someone is interested: Advisory: HP Z640/Z840 Workstation - May Have Performance Degradation with Specific Processor

    When I turn off Hyper-Trading everything seems to work normal in the first place. Turning it back on brings back the extreme slowness.

    The document above gives two solutions:

    An E5-2699v3 dual processor system with HT enabled has 72 logical processors. This can be an issue for applications that use legacy Windows OS APIs that don't support more than 64 logical processors.

    To work around or resolve this issue, please perform one of the following methods.

    1. Modify Application to use updated Windows OS APIs that support more than 64 logical processors. Additional information on updated APIs and application modifications required to support greater than 64 logical processors can be found in the following Microsoft article. ( http://msdn.microsoft.com/en-us/library/windows/hardware/dn653313(v=vs.85).aspx).

    2. Disable Hyper-Threading in the System BIOS Setup so that there are less than 64 logical processors in the system.

    The first point is completely out of my reach. I work with computers since 1998 and already played with them since my father bought his Radio Shack TRS-80 in the very early eighties, but such a thing is not my kind of thing.

    The second point about disabling Hyper-Trading I am also not very enthusiastic of. Having such a powerful system and not be able to use it like it meant to be.

    I guess there nothing more to do than contact the vendor who sold me the system and see if he can, or will, swap these dual 18-cores against the dual 16-cores E5-2683v4 2.1 GHz processors. If he can find them of course. When I bought this system a couple of weeks ago he only had the 18-cores and up.

    Thanks for your suggestion Keith!

    Also a big thanks to Job, TVJohn, aVienna and Marianna.

    (1) HP Z840 | 2x 18 Core Intel Xeon E5-2699v3 / 2.3GHz 35MB | 128GB PC4-17000P 2133MHz / 8x 16GB DDR4 | NVIDIA Quadro P4000 / 8GB GDDR5 / 4x DP 5K | 1x... [view my complete system specs]
  • Fri, Jan 10 2020 7:25 PM In reply to

    • CinéMatica
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    Re: Windows 10 Pro version 1909 extremly slow

    I guess it is of no use anymore, but here are the results of my winsat graphicsformal:

    > Direct3D Batch Performance                   42.00 F/s

    > Direct3D Alpha Blend Performance             42.00 F/s

    > Direct3D ALU Performance                     42.00 F/s

    > Direct3D Texture Load Performance            42.00 F/s

    > Direct3D Batch Performance                   42.00 F/s

    > Direct3D Alpha Blend Performance             42.00 F/s

    > Direct3D ALU Performance                     42.00 F/s

    > Direct3D Texture Load Performance            42.00 F/s

    > Direct3D Geometry Performance                42.00 F/s

    > Direct3D Geometry Performance                42.00 F/s

    > Direct3D Constant Buffer Performance         42.00 F/s

    > Dshow Video Encode Time                      0.00000 s

    > Dshow Video Decode Time                      0.00000 s

    > Media Foundation Decode Time                 0.00000 s

    > Total Run Time 00:00:01.16

    Your HP Z420 is faster than my Z840! Embarrassed

    (1) HP Z840 | 2x 18 Core Intel Xeon E5-2699v3 / 2.3GHz 35MB | 128GB PC4-17000P 2133MHz / 8x 16GB DDR4 | NVIDIA Quadro P4000 / 8GB GDDR5 / 4x DP 5K | 1x... [view my complete system specs]
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