Latest post Tue, Jan 7 2020 8:33 PM by RalphC. 2 replies.
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  • Tue, Jan 7 2020 3:31 PM

    • bjorn.sand
    • Not Ranked
    • Joined on Mon, Mar 7 2016
    • Posts 1
    • Points 5

    Avid subscriptions

    I changed my email on my account. And now all my subscriptions are gone. When I try to connect my system ID it says it's on my old email adress. And I cant log in with the old adress. 

     

    What can I do to get my subscriptions back on my mail? 

     

    (its not on this accounts mail.)

  • Tue, Jan 7 2020 5:51 PM In reply to

    Re: Avid subscriptions

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area. 

    If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

    Media Composer 2019.12 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Jan 7 2020 8:33 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,081
    • Points 23,115
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Avid subscriptions

    Hi bjorn.sand,

       Please email me I will assist. Thanks!

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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