Latest post Tue, Jan 7 2020 4:06 PM by Marianna. 4 replies.
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  • Tue, Jan 7 2020 10:43 AM

    New Year Floating License Problems

    Hello,

     

    i work at a university and have returned to work with a problem with my Media Composers.  I renewed the licenses well before christmas and they are on the floating server and avid link recognizes the licenses.

     

    However media composer is now stuck in a loop saying it is not licensed and that I need to go back to Avid Link.

     

    not had this problem before just wondering if anyone else is experiencing this?

     

    I'm on Mac 10.13.6 and running MC 2019.7 - although I have just tried an install of 2019.12 but with no luck.

     

    Any advice greatly appreciated.

  • Tue, Jan 7 2020 1:43 PM In reply to

    Re: New Year Floating License Problems

    Hi DougSmith80

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

    Media Composer 2019.12 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Jan 7 2020 2:18 PM In reply to

    • Marianna
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    Re: New Year Floating License Problems

     

     

    DougSmith80:

    Hello,

    i work at a university and have returned to work with a problem with my Media Composers.  I renewed the licenses well before christmas and they are on the floating server and avid link recognizes the licenses.

    However media composer is now stuck in a loop saying it is not licensed and that I need to go back to Avid Link.

    not had this problem before just wondering if anyone else is experiencing this?

    I'm on Mac 10.13.6 and running MC 2019.7 - although I have just tried an install of 2019.12 but with no luck.

    Any advice greatly appreciated.

    Doug

    I craeted a case for you.

    03858182 Marianna
    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Jan 7 2020 3:43 PM In reply to

    Re: New Year Floating License Problems

    Hi Marianna,

     

    Thanks for your help.... very sorry but I might have wasted your time.  Seemed to be a problem with our flexnet server which, fingers crossed, is working again now.

  • Tue, Jan 7 2020 4:06 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,893
    • Points 226,925
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: New Year Floating License Problems

    No worries Doug

    I closed out the case but if anything wacky happens after you get the server going, please email me directly.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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