Latest post Wed, Jan 22 2020 1:02 PM by Gareth. 12 replies.
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  • Wed, Jan 1 2020 2:05 PM

    • Gareth
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    • Midlands, UK
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    Media Composer 2019.12 crashing when opening

    I have just installed 2019.12 on my iMac Pro under Mac 10.14.6. I restarted and now Avid will not open, it keeps crashing when it hits the 'AvidTitlerPlus.avx' plugin.

    Tried several uininstalls and reistalls with no luck. I know it was stupid to do an update on New Years day but now wanting to go back to 1019.11 to see if that works. I tried to get into the download centre but it turns out my account for the download centre is an old one and does not allow me access to download 2019.11.

    Any ideas what I can do to get it working either way?

    Cheers

    iMac Pro iMacPro1,1 (2017) 10-core 3 GHz Intel Xeon W, 64 GB 2666 MHz DDR4, Radeon Pro Vega 64 16 GB [view my complete system specs]
  • Wed, Jan 1 2020 3:42 PM In reply to

    • Leo Baker
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    Re: Media Composer 2019.12 crashing when opening

    Hello Gareth,

    Happy new year to you. With the download centre, at the bottom of the page you should see the previous versions of media Composer. I had similar looking for an older version where it's actually further down the page on the list as you would not expect.

    Which version did you have previous? Did you also do a full uninstall go to OSX Applications and use the AVID uninstaller to remove Avid? Reboot then install 2019.12?

    Kind regards,

    Leo

     

    MacPro6.1 Late 2013 Intel Xeon 12-Core 2.7GHz 64GB RAM AMD FirePro D700 6GB OSX Mojave 10.14.6. Media Composer 2019.12, Pro Tools 2019.12, Avid Artist... [view my complete system specs]
  • Wed, Jan 1 2020 4:38 PM In reply to

    • Gareth
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    • Midlands, UK
    • Posts 14
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    Re: Media Composer 2019.12 crashing when opening

    Thanks Leo and Happy New Year to you too.

    I used the Avid uninstaller and uninstalled all three parts - Composer, Cloud and Link. I restarted and then installed Link and tried to install 2019.12 and it's still not opening.

    I was on 2019.11 before which was working fine. I have been using Avid for years and could always get onto the download page and download previous versions. Now I go on it and it looks different to what I remember, only showing a few options. I then have to search for 2019.11 and it tells me am not entitled to download it.

    Cheers

    iMac Pro iMacPro1,1 (2017) 10-core 3 GHz Intel Xeon W, 64 GB 2666 MHz DDR4, Radeon Pro Vega 64 16 GB [view my complete system specs]
  • Wed, Jan 1 2020 6:06 PM In reply to

    • Cutyes
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    Re: Media Composer 2019.12 crashing when opening

    Yep, something seems to have changed. The product list - while logged in - only shows five applications. MC can be found by search but neither the current nor any older version can be downloaded. The link

    http://esd.avid.com/ProductInformation.aspx?id=7

    still leads directly to the MC page but the page shows no downloads.

  • Wed, Jan 1 2020 8:16 PM In reply to

    • Gareth
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    Re: Media Composer 2019.12 crashing when opening

    Yes very confusing but hopfully I can sort tomorrow.

    Thanks

    iMac Pro iMacPro1,1 (2017) 10-core 3 GHz Intel Xeon W, 64 GB 2666 MHz DDR4, Radeon Pro Vega 64 16 GB [view my complete system specs]
  • Wed, Jan 1 2020 8:26 PM In reply to

    • Leo Baker
    • Top 500 Contributor
    • Joined on Wed, Oct 5 2011
    • London
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    Re: Media Composer 2019.12 crashing when opening

    I am also only see 5 products listed on the download, nothing in Media Composer all blank. Maybe Avid are updating something?

    MacPro6.1 Late 2013 Intel Xeon 12-Core 2.7GHz 64GB RAM AMD FirePro D700 6GB OSX Mojave 10.14.6. Media Composer 2019.12, Pro Tools 2019.12, Avid Artist... [view my complete system specs]
  • Thu, Jan 2 2020 1:14 PM In reply to

    • Gareth
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    • Midlands, UK
    • Posts 14
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    Re: Media Composer 2019.12 crashing when opening

    Spoke to Avid - still no luck with getting 2019.12 to work and mentioned to them that the product download are not showing online. Must of changed something as now all showing for me. Redownloaded and installed 2019.11 and working again for me.

    iMac Pro iMacPro1,1 (2017) 10-core 3 GHz Intel Xeon W, 64 GB 2666 MHz DDR4, Radeon Pro Vega 64 16 GB [view my complete system specs]
  • Fri, Jan 3 2020 12:55 PM In reply to

    • Marianna
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    Re: Media Composer 2019.12 crashing when opening

    Gareth

    The download center did have an issue the last 2 days and has been resolved as of yesterday.  Apologies for that.   

    Re 2019.12......   AvidTitlerPlus.avx crash usually indicates a plug-in incompatibility or an I/O device driver incomatibility... do you have an AJA or BM or Avid device attached by chance?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, Jan 3 2020 6:55 PM In reply to

    • Gareth
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    • Joined on Tue, Jun 15 2010
    • Midlands, UK
    • Posts 14
    • Points 215

    Re: Media Composer 2019.12 crashing when opening

    Hi Marianna,

    Thanks for that. I dont have an AJA, BM or any I/O box. I did read the Font Book can cause a problem with disabled fonts but all my fonts are enabled.

    Ill hold off from downloding it again and see if anyone else has the same problem or if I have more time to try and get to the bottom of it.

    Thanks

    iMac Pro iMacPro1,1 (2017) 10-core 3 GHz Intel Xeon W, 64 GB 2666 MHz DDR4, Radeon Pro Vega 64 16 GB [view my complete system specs]
  • Tue, Jan 14 2020 6:24 AM In reply to

    • goodBoy
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    Re: Media Composer 2019.12 crashing when opening

    I'm having exactly the same problem as Gareth. Get to 'Reloading plugin: AvidTitlerPlus.avx', and MC crashes immediately. I had an audio interface connected, but I have disconnected it. I thought that a co-install with Pro Tools 2019.12 might be the issue, but uninstalling PT doesn't help. I was also using MC 2019.11 and it was working fine

    iMac Pro, 3.2 GHz Intel Xeon W, 32 GB RAM, Radeon Pro Vega 56 8GB, QNAP NAS connected by Thunderbolt, OS 10.14.6 [view my complete system specs]
  • Tue, Jan 14 2020 6:18 PM In reply to

    • RalphC
    • Top 50 Contributor
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    Re: Media Composer 2019.12 crashing when opening

    Hi goodBoy,

       I will open a case for you may I know what is the Mac OS version you're running?

    Case number 03863674 

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jan 15 2020 3:53 AM In reply to

    • goodBoy
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    • Joined on Thu, Oct 24 2019
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    Re: Media Composer 2019.12 crashing when opening

    Thanks Ralph. I'm running OS 10.14.6

    iMac Pro, 3.2 GHz Intel Xeon W, 32 GB RAM, Radeon Pro Vega 56 8GB, QNAP NAS connected by Thunderbolt, OS 10.14.6 [view my complete system specs]
  • Wed, Jan 22 2020 1:02 PM In reply to

    • Gareth
    • Not Ranked
    • Joined on Tue, Jun 15 2010
    • Midlands, UK
    • Posts 14
    • Points 215

    Re: Media Composer 2019.12 crashing when opening

    Hi, Did you manage to find a solution to get it working?

    Cheers,

    Gareth

    iMac Pro iMacPro1,1 (2017) 10-core 3 GHz Intel Xeon W, 64 GB 2666 MHz DDR4, Radeon Pro Vega 64 16 GB [view my complete system specs]
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