Latest post Sat, Nov 30 2019 1:23 PM by RalphC. 2 replies.
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  • Sat, Nov 30 2019 2:50 AM

    • elguwapo
    • Not Ranked
    • Joined on Wed, Nov 2 2011
    • Posts 1
    • Points 25

    Forgot to Deactivate

    I change computer but before I did that forgot to deactivate. I have MC8.3.1

  • Sat, Nov 30 2019 5:20 AM In reply to

    Re: Forgot to Deactivate


    You should contact Avid Support, as they are the only ones who can help with activation problems.

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague ( and Raff Condalor (  They are Avid's customer advocates, and can help you.

    Media Composer 2019.11 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)


    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Nov 30 2019 1:23 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,063
    • Points 22,900
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee

    Re: Forgot to Deactivate


    I change computer but before I did that forgot to deactivate. I have MC8.3.1


    Please send via pm or email the MC systems ID you need to manually deactivate.





    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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