Latest post Sun, Oct 6 2019 6:23 PM by Thomas DW. 9 replies.
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  • Sun, Sep 29 2019 3:05 PM

    • Thomas DW
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    Unable to activate Media Composer First 2019.8

    One of my students notified me that it is not possible to activate Media Composer | First.

    Launching Media Composer prompts you Login to Avid Link, in Avid link there is however no option to insert Serial Number for MC | First.

    Login in to Avid link does not solve the issue, although a Avid First serial is present in the Avid Account.

     

    I have checked this for myself, and indeed... It is impossible to activate First in the Avid Link version 2019.8.

    While Media Composer keeps saying 'login to Avid Link and relaunch Media Composer | First', there is no option to add the First serial-number in Avid link.

     

    Can anyone help us?

     

    Kind regards,
    Thomas

  • Mon, Sep 30 2019 3:13 AM In reply to

    • DStone
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    Re: Unable to activate Media Composer First 2019.8

    You do not need to activate MCF in Avid Link. You do need to create (if you don't already have one) an Avid account. From within Avid Link, login to your account. This is required in order to use MCF.

    Full instructions can be found here: http://resources.avid.com/SupportFiles/attach/MCFirstGettingStarted.pdf.

    DIY quad core I7-4790K, 32Gb, NVidia GTX 970 4GB, Win 10 Pro, MC(generally the latest or the one just before), MC 7.x [view my complete system specs]

    Dave S.

  • Mon, Sep 30 2019 6:18 PM In reply to

    • Thomas DW
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    Re: Unable to activate Media Composer First 2019.8

    Hello,

    thank you for your reply.

    I am logged in to my Avid Master Account, in Avid Link.

    Still, MCF prompts I am not, as you can see in this screenshot:

     

  • Mon, Sep 30 2019 6:31 PM In reply to

    • Thomas DW
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    Re: Unable to activate Media Composer First 2019.8

    Hello DStone and Avid Users,

    I have solved this issue for my own computer, by deleting the following folders:

    Program Files --> Avid --> Link folder

    Avid --> Avid Media Composer --> Licenses

     

    As I had the full version of MC installed previously on the machine, these versions were preventing MC First from launching.

    My students however, are still unable to use MC | First.

    Kind regards,
    Thomas

  • Tue, Oct 1 2019 2:59 PM In reply to

    • RalphC
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    Re: Unable to activate Media Composer First 2019.8

    Thomas DW:
    Launching Media Composer prompts you Login to Avid Link, in Avid link there is however no option to insert Serial Number for MC | First.

     MC|First do not need activation numbers, if you want to run the MC|First version and you owned and activate the Full version you need to deactivate the sytems ID first to run MC|First and vise versa.

     

     

    Moving this to MC|First section.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Oct 3 2019 11:50 AM In reply to

    • Thomas DW
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    Re: Unable to activate Media Composer First 2019.8

    Hello Avid,

     

    can you please look into this issue?

    More and more students (mostly on Macbook) keep receiving the message.
    I am 100% possitive, they had no installation of MC of MC First before.

    For my computer, the issue was fixed, but they are unable to delete any folders.

    None of my current students is able to install Avid Media Composer First.

     

    Kind regards,

    Thomas

  • Thu, Oct 3 2019 12:54 PM In reply to

    • Marianna
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    Re: Unable to activate Media Composer First 2019.8

    Thomas DW:

    More and more students (mostly on Macbook) keep receiving the message.
    I am 100% possitive, they had no installation of MC of MC First before.

    For my computer, the issue was fixed, but they are unable to delete any folders.

    None of my current students is able to install Avid Media Composer First.

    Kind regards,

    Tom

    I created a case for this ... 03796989.  

    Would be good to know how many are experiencing this and when ithey started to try and install/launch MC First?  Also where were they downloading and installing it from?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, Oct 4 2019 7:15 AM In reply to

    • Thomas DW
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    Re: Unable to activate Media Composer First 2019.8

    Hello Marianna,

     

    Thank you so much for looking into this.

    The students are installing Media Composer 2019.8 (it seems there is no seperate install for First) from the 'My Products'-section of My Account.

    At least 5 students face the same problem.

    - MC First prompts them to log into Avid Link
    - They log in to Avid Link
    - MC First prompts the same message

    One of them, is ok with a remote screen takeover session, if you wish.

    Kind regards,
    Thomas De Weerdt

  • Fri, Oct 4 2019 3:03 PM In reply to

    • Marianna
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    Re: Unable to activate Media Composer First 2019.8

    Thomas DW:

    Hello Marianna,

     

    Thank you so much for looking into this.

    The students are installing Media Composer 2019.8 (it seems there is no seperate install for First) from the 'My Products'-section of My Account.

    At least 5 students face the same problem.

    - MC First prompts them to log into Avid Link
    - They log in to Avid Link
    - MC First prompts the same message

    One of them, is ok with a remote screen takeover session, if you wish.

    Kind regards,
    Thomas De Weerdt

    Thomas......

    Are they all downloading from the same MyAvid account or do they each have their own and went thru the First process to get MC First added to THEIR OWN MyAvid?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Sun, Oct 6 2019 6:23 PM In reply to

    • Thomas DW
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    • Joined on Wed, Dec 12 2012
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    Re: Unable to activate Media Composer First 2019.8

    Hello,

     

    They all have their own Avid Account. 

    They download it from the MC First-pane of there own 'My Avid-account'-window.

    Via case : 03796989, one student has agreed for remote session.

     

    Kind regards,
    Thomas

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