Latest post Thu, Oct 3 2019 12:58 PM by Marianna. 16 replies.
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  • Fri, Aug 23 2019 9:20 PM

    • Jeff Young
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    • Hartford, Connecticut, USA
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    Drag-and-Drop Delay in MC 2018.12.7 on Windows

    I am experiencing a delay dragging between interface windows in Media Composer 2018.12.7 on Windows 7 and 10.

    The "pointing finger" drag cursor doesn't turn into the "arrow with a plus sign" drop cursor for several seconds, and only after one wiggles the mouse. Otherwise, you cannot drop the item while the cursor is still the "pointing finger."

    This happens when dragging items between bins, when dragging bins into folders in the project window, and when dragging clips to/from the composer window.

    Creating a new user setting initially solved this. I had created new users on multiple machines, and the bad behavior eventually creeped-back to multiple machines.

    I figured out that this would start happening after Exporting. I had recently started using the Avid Media Processor regularly.

    I just discovered that in a brand new user setting, I can cause this behavior by changing the untitled default Export setting use the Avid Media Processor, and performing an Export.

    When the Avid Media Processor is the selected Export method, I get the cursor-change delay when dragging between windows. When I switch the active Export setting to QuickTime, there is no delay dragging-and-dropping items between bins or the composer monitor.

    I have not yet determined if I can keep Avid Media Processor export settings stored in user settings, and just keep them inactive when I do not need them.

     

    Media Composer 2018.12.7 with Symphony Option, on various HP Z4xx and Z8xx workstations, running Windows 7 or 10, with shared storage on an EditShare 7... [view my complete system specs]
  • Sun, Aug 25 2019 8:16 PM In reply to

    • Revenger
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Having the similar problem in 2019.7

     

    But for me the lag happens only for the first drag and drop after opening Avid. Dragging sequence to source window, effect to clip etc. After the drag Avid freezes for 6-7 seconds. Next time I do the similar operations everything is fine.

     

    Revenger

    MC 2019.7; HP Z800; Windows 10 Pro 64-bit; Dual Quad-Core Intel(R) Xeon(R) X5570 @ 2.93GHz; 24GB (6 x 4GB) DDR3 1333 ECC RAM; NVIDIA Quadro FX 4800 (driver... [view my complete system specs]
  • Mon, Aug 26 2019 7:46 AM In reply to

    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Same here in MC 2018.12.7 on Windows 7 Pro.

    Even tried a full uninstallation of everything which came with Avid (PACE, Sentinel, Avid Codecs, Avid Link) and deleted every Avid related folder on the hard drive.

    After reinstallation and a brand new user, it instantly had the same behaviour.

    It appears when dragging effects out of the FX Browser, Bins in the Project Structure and Elements in Bins (Clips, Sequences etc.)

    I recorded a short clip of how it looks when I try to drag a bin.

    The delay occurs after the bin gets marked blue (clicked) until the bin appears as a hollow frame with a small arrow icon attached to the cursor.

    The GIF is realtime.

    Workaround: switch User Setting to anything else and back to your User Setting after you opened a project works fine.

    After that MC feels quite snappy again.

     

    But I'll give the "don't select an Avid Media Processor Export Setting" a shot.

     

    Best

    Johannes

    MC 2018.12.7 @Win 7 Pro x64, HP Z440, K4200, 32GB RAM, AJA Kona LHe+ [view my complete system specs]
  • Tue, Aug 27 2019 3:33 PM In reply to

    • Jeff Young
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Nice GIF!

    I have been emailing with support, and I am told that they HAVE been able to duplicate the behavior in the lab.

    I have no idea what is involved, or how long it will be, before there is a fix.

    -Jeff

    Media Composer 2018.12.7 with Symphony Option, on various HP Z4xx and Z8xx workstations, running Windows 7 or 10, with shared storage on an EditShare 7... [view my complete system specs]
  • Mon, Sep 2 2019 11:15 AM In reply to

    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Having an export setting activated anything other than "Avid Media Processor" works so far.

    It's very odd, because when I switch to my user setting after opnening a project it doesn't show this behaviour despite having an Export Setting with "Avid Media Processor" activated.

    Curious when a fix will be out, since there are quiet easy workarounds.

    MC 2018.12.7 @Win 7 Pro x64, HP Z440, K4200, 32GB RAM, AJA Kona LHe+ [view my complete system specs]
  • Mon, Sep 2 2019 2:10 PM In reply to

    • Jeff Young
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    • Hartford, Connecticut, USA
    • Posts 15
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    For what it's worth, I am using MC 2018.12.7 on Mac OS X this morning, and am NOT seeing the behavior, with Avid Media Processor selected as the current Export setting.

    -Jeff

    Media Composer 2018.12.7 with Symphony Option, on various HP Z4xx and Z8xx workstations, running Windows 7 or 10, with shared storage on an EditShare 7... [view my complete system specs]
  • Fri, Sep 13 2019 5:16 PM In reply to

    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    We are also having this issue system wide.  Windows 10 MC 2018.12.7

     

    The above workaround seems to fix the issue.  

    All PC Win 10 - 11 MC/Symphony Nitris DX 2018.12.5 - Interplay 3.6/90TB Mirrored Avid ISIS 5500 [view my complete system specs]
  • Fri, Sep 13 2019 5:43 PM In reply to

    • Marianna
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Jeff

    Do you have a case # by chance?

    Bug is MCCET-3200

    Still in progress and not fixed yet

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Fri, Sep 13 2019 5:56 PM In reply to

    • Marianna
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Johanne and David

    I created a case for each of you and associated that bug # of MCCET-3200 to it.  That gives the issue higher visability.

    I will also mark it engineering and bug so they know these are the same issue.

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Fri, Sep 13 2019 6:17 PM In reply to

    • Jeff Young
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    • Hartford, Connecticut, USA
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Marianna:

    Jeff

    Do you have a case # by chance?

    Bug is MCCET-3200

    Still in progress and not fixed yet

    Marianna

     

    Case No. 03773009

     

    Media Composer 2018.12.7 with Symphony Option, on various HP Z4xx and Z8xx workstations, running Windows 7 or 10, with shared storage on an EditShare 7... [view my complete system specs]
  • Mon, Sep 16 2019 4:28 PM In reply to

    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Thank you for your attention.

    All PC Win 10 - 11 MC/Symphony Nitris DX 2018.12.5 - Interplay 3.6/90TB Mirrored Avid ISIS 5500 [view my complete system specs]
  • Thu, Sep 26 2019 2:50 PM In reply to

    • agusting
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Hi. Can someone confirm if this bug also exist in 2018.12.6?

    Thanks

     

     

     

     

  • Thu, Sep 26 2019 6:55 PM In reply to

    • Marianna
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    This did not occur with 2018.12.8 and I tested it with 2018.12.9 coming out Tuesday of next week.

    ANYONE who sees this on 2018.12.8 - shout out and include your specifications and OS version.

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Thu, Sep 26 2019 7:15 PM In reply to

    • agusting
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Is 2018.12.8 out?

    The latest release I can find in the Download Center is 2018.12.7

     

    I'm seeing this behaviour in Windows 10 Pro  (Build 1903) with MC 2018.12.7.

    TIA.

     Post 

     

     

     

  • Thu, Sep 26 2019 7:28 PM In reply to

    • Marianna
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    Re: Drag-and-Drop Delay in MC 2018.12.7 on Windows

    Sorry they rolled it into 2018.12.9 coming Monday now.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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