Latest post Thu, Jul 18 2019 6:00 PM by RalphC. 5 replies.
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  • Fri, Jul 12 2019 8:35 PM

    Failed Desactivation - change computers [Resolved]

    Hi My name is Jether Garotti Junior form Brazil and I have a Perpetual License fo SIbelius Ultimate.

    I changed my machine and I did the Apple's Migration Process to use may nwe macbook. But Sibelius did not open.

    I tried to desactivate and activate again, but apeears the folow message :"Failed Desactivation:0 desactivation OK. no records of this device was found."

     

    How do I proceed?

     

    Best Regards

  • Sat, Jul 13 2019 1:58 PM In reply to

    • RalphC
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    Re: Failed Desactivation - change computers

    Hello Jether,

       PM the Sibelius Systems ID? By the way, this is the Video Pro Community Forums, for Sibelius Forums go here.

     

     

    Thank,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Jul 14 2019 2:46 AM In reply to

    Re: Failed Desactivation - change computers

  • Tue, Jul 16 2019 2:01 PM In reply to

    • RalphC
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    • Joined on Wed, Sep 2 2015
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    Re: Failed Desactivation - change computers

    Is everything good now?

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Jul 16 2019 2:21 PM In reply to

    Re: Failed Desactivation - change computers

    Yes. I did the following steps.... tks to you All 

     

    I deleted Licenses Files from Library/Application Support/Avid/Licenses... and restarted the machine again. 

    I Reactived my Sibelius and everything os ok. 

     

    Best Regards

  • Thu, Jul 18 2019 6:00 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Failed Desactivation - change computers

    Glad we could help.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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