Latest post Wed, May 15 2019 10:46 PM by ck123. 7 replies.
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  • Wed, May 15 2019 4:25 PM

    • ck123
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    2018.11 UI issues

    We just upgraded all of our systems to W10 along with MC 2018.11 and we're randomly encountering weird UI issues. Wondering if others have seen this and found a solution.

    Our systems are dual monitor, and without warning various regions of the UI will become unclickable with the mouse. The keyboard will still work and other regions of the UI will still work.

    For example: the project window will be all the way on the left of the left monitor. Can double click to open a bin. The bin will open in the center region of the left monitor and nothing in the bin and the bin itself cannot be clicked on. Avid isn't locked up because I can still click on menus and I can still open other bins from the project window. If the bin opens elsewhere, say on the right monitor then it is clickable. But, when a bin has opened in the region of the interface that is unclickable we have no way of interacting with that bin. If the bin is half way in the unclickable region I can usually grab the bin and move it and then the whole bin is clickable. Close Avid and re-open fixes it for a while.

    Have tried clean uninstall and re-install of the video drivers, have deleted the MCState file, but nothing seems to be a permanent fix. Anyone encounter this?

    HP zBook 17 G3, z220, HP z240, HP z420, HP z440, HP z840, HP Z4 G4, Dell Precision 3430, Dell Precision 7810, Apple iMac i5 27-Inch (5K, Late 2015). 16GB... [view my complete system specs]
  • Wed, May 15 2019 4:43 PM In reply to

    • Marianna
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    Re: 2018.11 UI issues

    Wim 10 Professional?  

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Wed, May 15 2019 5:08 PM In reply to

    • ck123
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    Re: 2018.11 UI issues

    Yes. Windows 10 Pro 1803.

    HP zBook 17 G3, z220, HP z240, HP z420, HP z440, HP z840, HP Z4 G4, Dell Precision 3430, Dell Precision 7810, Apple iMac i5 27-Inch (5K, Late 2015). 16GB... [view my complete system specs]
  • Wed, May 15 2019 5:14 PM In reply to

    • jef
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    Re: 2018.11 UI issues

    Did you create new users?

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." mostly 8.10.0 but playing w 2018.11| OS 10.11.x - various MacPro Towers - home system MacPro... [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

    Old Stuff  http://vimeo.com/album/3037796

  • Wed, May 15 2019 5:19 PM In reply to

    • ck123
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    Re: 2018.11 UI issues

    Yes. Completely clean installs. All new user accoutns all new Avid profiles. And it's not happening on just one computer, it's multiple computers.

    HP zBook 17 G3, z220, HP z240, HP z420, HP z440, HP z840, HP Z4 G4, Dell Precision 3430, Dell Precision 7810, Apple iMac i5 27-Inch (5K, Late 2015). 16GB... [view my complete system specs]
  • Wed, May 15 2019 8:29 PM In reply to

    • ck123
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    Re: 2018.11 UI issues

    Here is a video link for an example UI weirdness. The bottom bin can be moved around the screen but only within a limited space and then it stops. Also, I can't open anything in the bin, copy anything to the bin or even close the bin. The top bin can be moved anywhere, anything can be opened from it, copied to it, it can be closed, etc.

     

    https://photos.app.goo.gl/wDxLsCaZ79nu7xeEA

     

    HP zBook 17 G3, z220, HP z240, HP z420, HP z440, HP z840, HP Z4 G4, Dell Precision 3430, Dell Precision 7810, Apple iMac i5 27-Inch (5K, Late 2015). 16GB... [view my complete system specs]
  • Wed, May 15 2019 8:36 PM In reply to

    • jef
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    Re: 2018.11 UI issues

    That is weird.

    Does it doe this on newly created projects or just old ones?

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." mostly 8.10.0 but playing w 2018.11| OS 10.11.x - various MacPro Towers - home system MacPro... [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

    Old Stuff  http://vimeo.com/album/3037796

  • Wed, May 15 2019 10:46 PM In reply to

    • ck123
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    Re: 2018.11 UI issues

    About 95% of our current projects came over from 8.8.5. It happens very randomly (everything okay on a system for a couple of days and then wacky) so it's not been easy for us to track. I've seen it happen on 5 different computers. In as many different projects. Dells & HPs and several different video cards.

    Something else I discovered today. If I play around with the bin window long enough, moving it around, trying to push it off screen; it will suddenly jump to a different part of the screen and spontaneously resize. When it does this it becomes interactable again. Can open items in it, copy things to it, close it, etc.

    HP zBook 17 G3, z220, HP z240, HP z420, HP z440, HP z840, HP Z4 G4, Dell Precision 3430, Dell Precision 7810, Apple iMac i5 27-Inch (5K, Late 2015). 16GB... [view my complete system specs]
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