Latest post Tue, Apr 23 2019 10:51 AM by Jeroen van Eekeres. 10 replies.
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  • Mon, Apr 22 2019 2:58 PM

    Media Composer 2018.12.3 picture in picture effects causing a crash

    Hello guru's,

    I'm rolling out 2018.12.3 on multiple sites and in general the news is good. A lot of stability issues in combination with Interplay have disappeared. However one issue which has popped up on multiple sites is MC crashing when using the picture in picture effect, both on new and existing timelines. The error is the same as in this thread http://community.avid.com/forums/t/185358.aspx but while cases with Avid were opened no solution was posted as of yet in this thread.

    I'm intending to also open a case but was wondering if others are seeing the same issue with picture in picture or with other effects in 2018.12.3 It could be that it is alpha channel related.

    On some systems I had forgotten to upgrade the Nvidia drivers to 411.95 but I have not been able to determine if that plays a role with the crashes. Sometimes the effect can be applied without issue.

    Thanks in advance for anyone sharing their experience. 

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Mon, Apr 22 2019 3:19 PM In reply to

    • Marianna
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    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    Hey My friend....

    Can you attach an image of the error?    The error mac2qt assert usually happens after a resize of a window.....  so if thats not what you are doing then we need to look at it.

    Win 10?

    I can create the case for you if you send me the picture of the error or attach it here.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Mon, Apr 22 2019 4:01 PM In reply to

    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    Marianna:
    Can you attach an image of the error?

    Let me try...

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Mon, Apr 22 2019 4:04 PM In reply to

    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    Marianna:
    Can you attach an image of the error?

    Euh I'd love to but the site reports an error if I try to do so. It says:

    Access to the path '\\avid-cloudfs\Community\filestorage\CommunityServer.Components.UserFiles\00\00\15\13\60\error.jpg' is denied.

    I'm I doing something wrong?

     

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Mon, Apr 22 2019 5:17 PM In reply to

    • Adman
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    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    You can't do a screen capture?

    Mac Pro. QHD Ultra wide, thunderbolt LG monitor, MC Ultimate 2018.10.0. Pro Tools 11 HD (Mbox 3 Pro), iPad Pro 12.9". 17" Macbook Pro i7. Dell... [view my complete system specs]
  • Mon, Apr 22 2019 5:24 PM In reply to

    • Adman
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    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    ...or make a photo with your smartphone?

    Mac Pro. QHD Ultra wide, thunderbolt LG monitor, MC Ultimate 2018.10.0. Pro Tools 11 HD (Mbox 3 Pro), iPad Pro 12.9". 17" Macbook Pro i7. Dell... [view my complete system specs]
  • Tue, Apr 23 2019 7:54 AM In reply to

    • luca.mg
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    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    Park the bitmap in another picture hosting site, such as imgur, and paste the link, or put it in Your Dropbox/googledrive and share the link. As for the PiP error, I'm on a PiP intensive project as of now, and have no issues, fingers crossed!

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Apr 23 2019 9:12 AM In reply to

    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    Adman:
    ...or make a photo with your smartphone?

    The screenshot isn't the issue, uploading to this thread is.

    luca.mg:
    Park the bitmap in another picture hosting site, such as imgur, and paste the link, or put it in Your Dropbox/googledrive and share the link. As for the PiP error, I'm on a PiP intensive project as of now, and have no issues, fingers crossed!

    And just did that. https://imgur.com/5tJeyET

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Tue, Apr 23 2019 9:30 AM In reply to

    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    And support just suggested a deletion of user settings.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Tue, Apr 23 2019 10:05 AM In reply to

    • luca.mg
    • Top 25 Contributor
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    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    I'm on user settings carried over from 2018.9 FWIW.

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Apr 23 2019 10:51 AM In reply to

    Re: Media Composer 2018.12.3 picture in picture effects causing a crash

    Over here it's a mix of systems coming from 2018.5, 2018.8 and 2018.11.

    Rolling back to 2018.5 at one site (keeping non supported Interplay 2018.11 client components) restores stability. We will be testing fresh user settings at that same site.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

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