Latest post Tue, Jan 15 2019 3:57 PM by George Angeludis. 55 replies.
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  • Wed, Jan 2 2019 8:58 PM In reply to

    • ramz434
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Long Island
    • Posts 188
    • Points 2,325

    Re: Sometimes MC won't close

    I don't have the Symphony option and am experiencing trouble closing the app

    - HP Z400/24gb ram/Windows 10/MC8.9.4/256gb Samsung SSD/ NVidia GTX 1080/HP ZR22 Monitors/ - Macbook Pro/16gb ram/OS 10.13/MC8.9.4/NVIDIA GeForce... [view my complete system specs]
  • Thu, Jan 3 2019 8:56 AM In reply to

    • JRijken
    • Not Ranked
    • Joined on Fri, Sep 21 2018
    • Belgium
    • Posts 5
    • Points 75

    Re: Sometimes MC won't close

    I don't have the symphony option, no boris plugin and am still expieriencing the issue.

    HP z4, Avid MC 2018.10, 64GB RAM,NVidea Quadro M4000, Windows 10 pro, BM decklink extreme 4k 12G. [view my complete system specs]
  • Thu, Jan 3 2019 1:28 PM In reply to

    Re: Sometimes MC won't close

    So the issue happens with and without symphony, with and without plugin's, on Win 7, Win 10 and Mac...  That leaves MC.  Is it time Avid lists it as a bug?

    MC 2018.4 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Thu, Jan 3 2019 1:28 PM In reply to

    • LKJ JKL
    • Not Ranked
    • Joined on Tue, Jun 2 2009
    • Posts 128
    • Points 1,485

    Re: Sometimes MC won't close

     

     

    HP Z420 (E5-1650v2) | 32GB RAM | 250 GB SSD (OS) | NVIDIA Quadro P2000 | internal raid0 | AJA Io Express | Win7 Pro64 Sp1 | MC 2018.11 [view my complete system specs]
  • Thu, Jan 3 2019 1:37 PM In reply to

    • JRijken
    • Not Ranked
    • Joined on Fri, Sep 21 2018
    • Belgium
    • Posts 5
    • Points 75

    Re: Sometimes MC won't close

    I've been trying to get a sollution from avid for the past couple of weeks..
    So far no sollution and no accepting it as a bug.

    HP z4, Avid MC 2018.10, 64GB RAM,NVidea Quadro M4000, Windows 10 pro, BM decklink extreme 4k 12G. [view my complete system specs]
  • Thu, Jan 3 2019 2:08 PM In reply to

    Re: Sometimes MC won't close

    JRijken:

    I've been trying to get a sollution from avid for the past couple of weeks..So far no sollution and no accepting it as a bug.

    This issue has been reported by a number of established and reliable users.   Can one of the moderators please request Avid escalate this to bug status?

    MC 2018.4 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Thu, Jan 3 2019 3:35 PM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,475
    • Points 64,220

    Re: Sometimes MC won't close

    I understand that to file a bug the issue has to be reproduced by a bunch of users, the thing is that there's no recipe to reproduce this thing, it just randomly pops up. Since it is happening on different MC releases, with or without third party plugins, and regardless of Symphony or not, I'm out of ideas as to why this is on, but it's on, and IMHO should be investigated as a bug even if there's no certain way to reproduce.

    Symphony 2018.9, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Thu, Jan 3 2019 6:12 PM In reply to

    Re: Sometimes MC won't close

    What kind of browser are you using?

    I am on Chrome.

    That said even if you are on PC/Mac having symphony or other plugins doesn't matter.

    So it should be something else.

    Desktop PC

     

    Corsair RM750X|Asus P8Z68 Deluxe(Gen3)|i7 2600K@4.4|Corsair 32G DDR3|PNY Quadro P2000(390.77)|Samsung 850 Pro SSD(OS) 256 GB|2x2TB WD RE4@RAID 0|2x500GB Mushkin SSD@RAID 0|LG BH16NS40|W10 Pro 64bit|Media Composer Software 2018.12 with Symphony Option on Dongle|2xHP 22'' Monitors|M-Audio AV30 Speakers.

     

    Larry as long as I live I will remember you.

     

    3 Heads Digital Films

  • Fri, Jan 4 2019 4:39 AM In reply to

    Re: Sometimes MC won't close

    luca.mg:
    I'm out of ideas as to why this is on, but it's on, and IMHO should be investigated as a bug even if there's no certain way to reproduce.

    Whenever MC won't close, it displays a message that it is collecting information to send to Avid.  So theoretically, Avid should already have lots of info on the issue from all of us.

    MC 2018.4 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Sat, Jan 5 2019 4:24 PM In reply to

    Re: Sometimes MC won't close

    Does anyone has a Mercalli plugin installed?

    Desktop PC

     

    Corsair RM750X|Asus P8Z68 Deluxe(Gen3)|i7 2600K@4.4|Corsair 32G DDR3|PNY Quadro P2000(390.77)|Samsung 850 Pro SSD(OS) 256 GB|2x2TB WD RE4@RAID 0|2x500GB Mushkin SSD@RAID 0|LG BH16NS40|W10 Pro 64bit|Media Composer Software 2018.12 with Symphony Option on Dongle|2xHP 22'' Monitors|M-Audio AV30 Speakers.

     

    Larry as long as I live I will remember you.

     

    3 Heads Digital Films

  • Mon, Jan 7 2019 9:32 AM In reply to

    • JRijken
    • Not Ranked
    • Joined on Fri, Sep 21 2018
    • Belgium
    • Posts 5
    • Points 75

    Re: Sometimes MC won't close

    I don't..

    The only thing I could think of is the black magic video driver. But since other people seem to be having the same issue, I'm not sure.

     

    HP z4, Avid MC 2018.10, 64GB RAM,NVidea Quadro M4000, Windows 10 pro, BM decklink extreme 4k 12G. [view my complete system specs]
  • Thu, Jan 10 2019 1:50 PM In reply to

    • BenoitM
    • Top 100 Contributor
    • Joined on Fri, Nov 4 2005
    • Brussels, Belgium
    • Posts 1,159
    • Points 13,950

    Re: Sometimes MC won't close

    This happened occasionally too for me.

    But since my last full reinstallation (clean OS + clean MC 2018.9) I have this other strange (invisible and apparently harmless) hiccup: every time I exit MC, there is an 'Event 1000, Application error' logged in the Windows Log (application):

      Faulting application name: AvidBinIndexer.exe, version: 18.9.0.49485, time stamp: 0x5b98781d
      Faulting module name: log4cplusU.dll, version: 0.0.0.0, time stamp: 0x56129797
      Exception code: 0xc0000005
      Etc.

    Perhaps no link with the matter of this thread, but I wonder if you guys have checked for Avid-related errors
    in the Windows Log lately ?

     

    MC 2018.9 (Symphony option)/BCC 10.0.5/RED 5.6; BlackMagic Ultrastudio Mini Monitor (10.11.2.0); DELL Precision 5530 - Intel Core i7-8850H 2.6 GHz - 32... [view my complete system specs]
  • Fri, Jan 11 2019 3:42 PM In reply to

    • NYnutz
    • Top 500 Contributor
    • Joined on Wed, Nov 25 2009
    • New York City
    • Posts 328
    • Points 3,800

    Re: Sometimes MC won't close

    Terry Snyder:

    luca.mg:
    I'm out of ideas as to why this is on, but it's on, and IMHO should be investigated as a bug even if there's no certain way to reproduce.

    Whenever MC won't close, it displays a message that it is collecting information to send to Avid.  So theoretically, Avid should already have lots of info on the issue from all of us.

     

    I have done this several times as well.

     

    Terry, to address your earlier post asking avid to flag this as a bug, there was a bug listed as resolved back around 2018.2 (or was it .5?) where media composer would CTD on close of the application. Despite the readme listed this as being resolved, i do not believe the fix is complete, unless a totally seperate issue was introduced.

    Dave

    Post Production Infrastructure Engineer

    "A very big network"

     

  • Fri, Jan 11 2019 4:00 PM In reply to

    Re: Sometimes MC won't close

    NYnutz:
    Despite the readme listed this as being resolved, i do not believe the fix is complete, unless a totally seperate issue was introduced.

    In addition to being mildly frustrating, it is also embarrassing.  After a multi-hour edit session with a client, I exited MC.   Avid displayed the onimous "encountered a serious error" message upon closing.  I saw the client's eyes get wider and wider and I could see what he was thinking...  "Did we just loose everything we've spent hours working on?"  I reassured him it was a common but harmless quirk in the system.   I even rebooted MC to prove it to him.  But when you're promoting yourself to clients telling them you're using the #1 industy standard video editing system, these kinds of things don't make you look good. Embarrassed

    MC 2018.4 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Fri, Jan 11 2019 5:31 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,757
    • Points 19,345
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Sometimes MC won't close

    Hello Terry, 

       I created a support case 03629212 and ask the team to investigate.

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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