Latest post Tue, Oct 23 2018 10:14 PM by Dave"Pops"Clements. 4 replies.
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  • Thu, Oct 18 2018 2:45 AM

    Unable to take Pro Tools 101 and 110 Tests

    Can anybody here please help me with Avid learning? I have been unable to test because there is no "learning module" showing up on my master account. I traveled to San Diego to take the cert tests, and had to return to Vegas unable to take the exam. Avid Learning has been no help in the mater! I have withdrawn from Pro Tools 201, 210 and The Media Composer 101 and 210 because of this.

  • Fri, Oct 19 2018 2:11 PM In reply to

    Re: Unable to take Pro Tools 101 and 110 Tests

    My question has finally been answerd by Avid:

    I’m very sorry to hear you have had problems with the Avid Exam system earlier this week which has interrupted your plans to take Avid training and certification exams with our Learning Partner.

    We have a technical problem which our IT department are working on affecting how the Exam system and the Avid Account synchronise.

    For some users this is now working, but not all.  We are still working on a permanent fix for the problem.

    There is an issue in enabling the exams in TAT, and we are currently working on resolving it. We will get back to you as soon as we have an update. We apologize for any inconvenience this may cause.

    Date of issue:10-16-2018

  • Fri, Oct 19 2018 3:19 PM In reply to

    • Marianna
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    Re: Unable to take Pro Tools 101 and 110 Tests

    Hi David,

    Can you email me your MY Avid email and any do's between you and Training.  I will jump right on this.....  also if you have a system ID of any kind send that along too.

    standing by

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Tue, Oct 23 2018 2:37 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,893
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    Re: Unable to take Pro Tools 101 and 110 Tests

    David

    The issue has been resolved and you should have the exam in your My Avid.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Tue, Oct 23 2018 10:14 PM In reply to

    Re: Unable to take Pro Tools 101 and 110 Tests

    I have checked My Avid today. Still no learning or training module showing. I have contacted the powers to make them aware of this. Please check your email with my screenshot this morning.

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