Latest post Sun, Sep 16 2018 3:48 PM by Marianna. 37 replies.
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  • Thu, Aug 16 2018 1:11 PM In reply to

    • Arnoud
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    • Kwant
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    Re: Media Composer 2018.8 released 8/13/18

    Today this new version worked great for more than 3 hours on a fairly complex project until I again was stopped by the same  error as yesterday, after which I had to force quit. 

    Arnoud Kwant

    iMac (Retina 5K, 27-inch, Late 2014) 4 GHz Intel Core i7 - 32 GB 1600 MHz DDR3 AMD Radeon R9 M295X 4096 MB graphics OSX 10.13.6 [view my complete system specs]
  • Thu, Aug 16 2018 1:51 PM In reply to

    • Marianna
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    Re: Media Composer 2018.8 released 8/13/18

    are you on the suggested driver for AMD?   17.30.2951

    also that card is not on the list so let me check with hardware tetsing please

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Thu, Aug 16 2018 1:57 PM In reply to

    • Marianna
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    Re: Media Composer 2018.8 released 8/13/18

    Inkahoy:

    Thanks for the quick reply, Marianna. 

    1. Yes, I'm on 10.13.6, came pre-installed on the laptop.

    2. Yes, AppMan is 2018.8, againg, came with the 2018.8 packaged installer I downloaded.

    3. System will not let me change my root system drive permissions. However, there is an Avid MediaFiles folder with full permissions. I've never had to change internal drive permissions on previous OS or Avid versions, going back to Yosemite and MC 7.

    4. When I first installed 2018.2, the system did ask me to manually approve loading the KEXTs. After multiple uninstall/reinstalls of both 2018.2 and 2018.8, the system has not asked me again since that first time. 

    5. Looking in the Extensions page, how many are there for MC, and what are they called? Aside for one called AvidUnityIsis.kext, I don't see any others that are obviously for MC. (I do have Nexis software installed for my Nexis Pro).

    Trac

    Inky aka Trac :)

    I have support on this..... a few have reported dongles not updating so lets see what they can troubleshoot more.....

    Case # 03531634

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Thu, Aug 16 2018 2:01 PM In reply to

    • Marianna
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    Re: Media Composer 2018.8 released 8/13/18

    Ulrich Thomsen:

    Gave it a shot...  was running okay for like an hour. Then it got sluggish. it started to respond like every 1 minute.  no error codes. it's just crazy sluggish. i shut it down. It launches fine but gets sluggish immidately. Not useable

    Back to 2018.5 . that one works ...

    any suggstions as I like the live timeline. That\s my only reason to update     

    Ulrich

    1. Dongle or Activation ID?

    2. What exact OS are you on?

    3.  Computer spec's correct on your profile?

    4.  What happens if you create a new timeline - dump a few dummy clips in and so audio.... and play that a few times.  Same issue?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Thu, Aug 16 2018 7:24 PM In reply to

    Re: Media Composer 2018.8 released 8/13/18

    Hi Marianna 

    1. Activation ID

    2. Mac OS High Sierra 10.13.6

    3. Yes, computer spec's correct

    4. It wont let me create a new timeline. Well it probably would, but the software takes forever to respond. I click and after 2 minutes it responded in some way... I click again and it just stalls...  

    Downgraded to 2018.5. I'm in the middle of edting a movie and I don't have time for this to not work. The live timeline was my only reason to update. Skipped 2018.7. as my timline was dissapearing. I saw others with that problem. Downgraded first time. Thought maybe 2018.8 solved this. It did but created a different problem.   

    2018.5 is wroking... 

    Best Ulrich   

     

    Media Composer 2018.5 Mac Pro, late 2013, 2.7 GHZ 12 Core Intel Xeon E5 64 GB 1867 Mhz DDR3 memory AMD FirePro D700 6144 MB [view my complete system specs]
  • Thu, Aug 16 2018 8:42 PM In reply to

    • Marianna
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    Re: Media Composer 2018.8 released 8/13/18

    Ulrich

    I suggest you finish the movie and then when you come up for air..... email me and we can troubleshoot this.  Who knows, by then or before you are done I might have a solution.

    Thanks for trying to help but I dont want you to have any further issue until you are done

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Fri, Aug 17 2018 6:51 AM In reply to

    Re: Media Composer 2018.8 released 8/13/18

    Thanks i will .... 

    Media Composer 2018.5 Mac Pro, late 2013, 2.7 GHZ 12 Core Intel Xeon E5 64 GB 1867 Mhz DDR3 memory AMD FirePro D700 6144 MB [view my complete system specs]
  • Sun, Aug 19 2018 11:15 PM In reply to

    Re: Media Composer 2018.8 released 8/13/18

    Heya,

     

    I normally upgrade via Application Manager. Media Composer normally shows up on the 'Apps' tab.

     

    This month, MC has moved from the Apps tab to the Plug-ins tab — which seems weird in itself — but, also, it is saying that there is no update available? 

     

     

    Any ideas? 

     

    Cheers,


    Alastair

     

    Hardware: 5K iMac (late 2015 17,1), 4 GHz i7, 32 GB, M395X w/ 4 GB, Promise Pegasus2 R4 in RAID 5 | Additional monitoring: 2.5K thunderbolt display, Dreamcolor... [view my complete system specs]
  • Mon, Aug 20 2018 4:48 PM In reply to

    • Sergey
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    Re: Media Composer 2018.8 released 8/13/18

    I have just upgraded and got errors in list tool. Even crashes.

    Marianna, can I get back 2017.1 version in such cases? I knew recently avid mc
    standard subsctiption license can only run the latest version of the software.

    Why avid did this? Why there is no way to get back after update if new version have a bugs?
    And why these new rules are hidden? I have checked avid website and observe compare page. No information about this.
    I really thaught the defference between standart and ultimate version are the options (script sync, phrasefind, symphony and sharing and collaboration).
    Ability to use most stable version is a reliability. This is most power avid mc feature. And now it is not. This is very very bad. I'm very disappointed from these news.

  • Mon, Aug 20 2018 5:18 PM In reply to

    • Marianna
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    Re: Media Composer 2018.8 released 8/13/18

    Free....

    Send me your System ID and your MYAvid email address and this thread URL.

    I will check it

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Wed, Aug 22 2018 3:34 PM In reply to

    • Jim Allan
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    Re: Media Composer 2018.8 released 8/13/18

    I posted the following on Avid Community in early July… 

    "Using 2018.7.0 for the first time. Trying to link to new MXF files. Trying to link to new MXF files.  But, the files are not processing automatically like they always have. I've tried right-clicking and selecting different methods of linking, but nothing is happening.
    I ended up restoring 2018.5, and everything worked.
    ***It appears this has not been fixed with 2018.8.
    Pleae help if you can. Otherwise, I'm going to have to go back to 2018.5 again.

     

    MC v2018.8 with Phrase Find on a 15" MacBook Pro (2017). OS High Sierra v10.13.6. 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096... [view my complete system specs]
  • Wed, Aug 22 2018 3:58 PM In reply to

    • Marianna
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    Re: Media Composer 2018.8 released 8/13/18

    Jim,

    Did you go to 2018.8 as it is not clear that is the version you are on.  2018.7.1 fixed some mac lagging and other issues and 2018.8 had those fixes plus more.  

    What exact version of MC and the OS please?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Wed, Aug 22 2018 4:20 PM In reply to

    • Jim Allan
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    Re: Media Composer 2018.8 released 8/13/18

    Yes, I am using 2018.8.

    High Sierra v 10.13.6

     

    I emailed you what my screen looks like when my mouse hovers over "plug-in" while in the Source Browser.

     

     

    MC v2018.8 with Phrase Find on a 15" MacBook Pro (2017). OS High Sierra v10.13.6. 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096... [view my complete system specs]
  • Wed, Aug 22 2018 4:23 PM In reply to

    • Jim Allan
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    Re: Media Composer 2018.8 released 8/13/18

    ... I remember reading about the 2018.7.1 bug fixes, and they didn't seem that extensive. The bug fixes for 2018.8 seemed extensive, and seemed to dance around some issues i thought may have been associated with my problem -- so, i gave it a shot.

     

     

    MC v2018.8 with Phrase Find on a 15" MacBook Pro (2017). OS High Sierra v10.13.6. 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096... [view my complete system specs]
  • Wed, Aug 22 2018 5:32 PM In reply to

    • Jim Allan
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    Re: Media Composer 2018.8 released 8/13/18

    Marianna:  ….so, I re-insatlled 2018.5, and everything works again.

    I emailed you a second photo of my Source Browser, after successfully processing my MXF files. ***Perhaps a Plug-in or Codec didn’t make it past 2018.5 to .7 or .8 for some reason??
    MC v2018.8 with Phrase Find on a 15" MacBook Pro (2017). OS High Sierra v10.13.6. 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096... [view my complete system specs]
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