Latest post Wed, Sep 12 2018 12:05 PM by piesix. 5 replies.
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  • Mon, Jul 30 2018 4:04 PM

    • piesix
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    • Joined on Fri, May 25 2018
    • Posts 5
    • Points 45

    Force shutdown avid

    Hi I have an Hp z230 windows 10 with 24Gb of Ram and i7-4790, a matrox mox2 mini.

    sometime avid shutdown and windows gave me this error

     

    Origine

    Avid Editor

    Riepilogo

    Ha smesso di funzionare

    Data

    30/07/2018 12:50

    Stato

    Segnalazione non inviata

    Descrizione

    Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Avid\Avid Media Composer\AvidMediaComposer.exe

    Firma del problema

    Nome evento problema: APPCRASH

    Nome applicazione: AvidMediaComposer.exe

    Versione applicazione: 8.9.4.47330

    Timestamp applicazione: 5a20dbd6

    Nome modulo con errori: StackHash_71b1

    Versione modulo con errori: 10.0.17134.1

    Timestamp modulo con errori: 207580e2

    Codice eccezione: c0000374

    Offset eccezione: PCH_49_FROM_ntdll+0x000000000009AAE4

    Versione SO: 10.0.17134.2.0.0.256.48

    ID impostazioni locali: 1040

    Informazioni aggiuntive 1: 71b1

    Ulteriori informazioni 2: 71b12358d385667f999b78cdbf35c47a

    Ulteriori informazioni 3: a019

    Ulteriori informazioni 4: a0196d206d9da8cffd3ad5d9423093fb

     

  • Tue, Jul 31 2018 7:14 PM In reply to

    • Marianna
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    Re: Force shutdown avid

    Does this happen with the Mini disconnected.  what Matrox driver are you using.  

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Tue, Jul 31 2018 8:53 PM In reply to

    Re: Force shutdown avid

    MXO2 Mini has been discontinued.

    I use to have it before 2 years working.

    Desktop
    Corsair RM750X/Asus P8Z68 Deluxe(Gen3)/i7 2600K@4.4/Corsair 32G DDR3/PNY Quadro P2000D(390.77)/Samsung 850 Pro SSD(OS) 256 GB/ 2x2TB WD RE4@RAID 0/LG BH16NS40/W10 Pro 64bit/Media Composer Software 2018.10 with Symphony Option/2xHP 22'' Monitors/M-Audio AV30 Speakers.

     

    Larry as long as I live I will remember you.

     

    3 Heads Digital Films

  • Wed, Aug 1 2018 8:15 AM In reply to

    • piesix
    • Not Ranked
    • Joined on Fri, May 25 2018
    • Posts 5
    • Points 45

    Re: Force shutdown avid

    I'm using the 8.0.0.15342 driver, can you suggest any other?

    Thanks

  • Thu, Aug 2 2018 9:30 AM In reply to

    • luca.mg
    • Top 25 Contributor
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    • Roma - Italy
    • Posts 5,414
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    Re: Force shutdown avid

    I can't remember the exact release, but from a given MC version on (8.something?) quitting the software hangs, no matter which Matrox driver You use; it's the MC versions released after the Matrox products were discontinued, not dealing properly with the hardware, with the manufacturer not shipping new drivers, tested against newer MC releases, and there's nothing You can do about it, except for replacing the I/O box with a supported one. On the other hand force quit does no harm to the project, correctly saved before the glitch, it's only a major nag.

    Symphony 2018.9, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Wed, Sep 12 2018 12:05 PM In reply to

    • piesix
    • Not Ranked
    • Joined on Fri, May 25 2018
    • Posts 5
    • Points 45

    Re: Force shutdown avid

    Thanks to everyone for the help.

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