Latest post Wed, Jul 11 2018 10:02 PM by Marianna. 2 replies.
Page 1 of 1 (3 items)
Sort Posts: Previous Next
  • Wed, Jul 11 2018 9:37 PM

    • yhz123
    • Not Ranked
    • Joined on Sun, Jul 24 2011
    • Posts 4
    • Points 75

    Support renewal won't work - EDU crossgrade

    Is anyone else having problems with renewal support?

    My support plan expires in about five hours and I've been trying for two days to renew it.

    I have a perpetual license for MC but it's edu and I want to cross grade to the standard perpetual lisence.

    The proper option comes up online, however it won't let me add it to my cart.

    It provides an error code. I've called Avid but they were unable to help. I've opened a case but haven't heard anything back. I'm worried that my current plan will expire before I can get the issue resolved.

     

     

  • Wed, Jul 11 2018 9:58 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,516
    • Points 16,580
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Support renewal won't work - EDU crossgrade

    Hi yhz123,

        Webstore folks are working on your case, looks like there is an issue with your account, don't worry about the expiration you still have a grace period to renew. I'll monitor your case in the next 24hours.

     

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, Jul 11 2018 10:02 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,358
    • Points 207,320
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Support renewal won't work - EDU crossgrade

    You rock RalphC

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

Page 1 of 1 (3 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller