Latest post Fri, May 18 2018 7:54 PM by Andrew. 22 replies.
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  • Mon, May 14 2018 11:51 AM In reply to

    • al
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    • melbourne
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    • Points 20

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Hi

    I updated my OS to 10.13.4 and the MC started crashing at the end of an attempt to import media. So I updated the MC to 2018.5 but the problem still persists, even if I'm importing prores... Also my Appmanager doesn't sync to avid servers...not sure what's happened as all was well before the OS update...I've noticed too that the MC seems to suck alot more RAM now than it did?

    Any thoughts?

     

    Yours

    al.g

     

    Macbook pro 2012 8G RAM, OS 10.13.4, MC 2018.5 [view my complete system specs]
    Filed under: ,
  • Mon, May 14 2018 1:56 PM In reply to

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Look under your licensed product. There should be a "Media Composer" entry there...


    Symphony v8.8 | OS 10.11.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Wed, May 16 2018 11:03 PM In reply to

    • al
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    • Joined on Mon, May 14 2018
    • melbourne
    • Posts 2
    • Points 20

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Update: I uninstalled and reinstalled and it seems to have fixed itself - a permissions issue? For the life of me I can't get the appman to sync though...

    Macbook pro 2012 8G RAM, OS 10.13.4, MC 2018.5 [view my complete system specs]
  • Thu, May 17 2018 2:02 PM In reply to

    • Marianna
    • Top 25 Contributor
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Al

    Try clearing the cache on the appman and if necessary quit out of both appman and appman helper.... Then try it again.

    Report back

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    Skype: mariannamontague

    WWLD

  • Fri, May 18 2018 6:38 PM In reply to

    • Andrew
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    • Joined on Wed, Apr 6 2011
    • Costa Mesa, Orange County, California
    • Posts 92
    • Points 1,110

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Hi Marianna, I tried to download the dongle updater tech support sent me, it won't download.

    EDITED: Screenshots removed.

    Avid MC v2018.5, macOS High Sierra 10.13.4, iMac 21.5-inch, late 2015 (purchased new on Jan. 2017), , Processor: 2.8 GHz Intel Core i5, Memory: 16 GB 1867... [view my complete system specs]
  • Fri, May 18 2018 7:23 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Hi Andrew,

      I removed the screenshots, we don't encourage members to post their email address and License codes. I will assist you offline. 

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Fri, May 18 2018 7:53 PM In reply to

    • Andrew
    • Not Ranked
    • Joined on Wed, Apr 6 2011
    • Costa Mesa, Orange County, California
    • Posts 92
    • Points 1,110

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Problem solved!  Tech support called, didn't take long.

    Avid MC v2018.5, macOS High Sierra 10.13.4, iMac 21.5-inch, late 2015 (purchased new on Jan. 2017), , Processor: 2.8 GHz Intel Core i5, Memory: 16 GB 1867... [view my complete system specs]
  • Fri, May 18 2018 7:54 PM In reply to

    • Andrew
    • Not Ranked
    • Joined on Wed, Apr 6 2011
    • Costa Mesa, Orange County, California
    • Posts 92
    • Points 1,110

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Thanks Ralph, that wasn't very smart on my part, I know better!

    Avid MC v2018.5, macOS High Sierra 10.13.4, iMac 21.5-inch, late 2015 (purchased new on Jan. 2017), , Processor: 2.8 GHz Intel Core i5, Memory: 16 GB 1867... [view my complete system specs]
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