Latest post Wed, May 30 2018 8:17 PM by RalphC. 6 replies.
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  • Sat, May 5 2018 10:16 AM

    • Jeromint
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    failed deactivation 0 deactivation ok. no record of this device was found

    Hi,

     

    I've just migrated from a Mac to another, and I'm having some issues trying to activate my licenses. My Application Manager is unable to conect to Avid servers and it doesn't allow me to deactivate Media Composer. "failed deactivation 0 deactivation ok. no record of this device was found". ¿What should I do?

     

     

  • Sat, May 5 2018 3:04 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: failed deactivation 0 deactivation ok. no record of this device was found

    Hi Jeromint,

       Send me pm/email I will assist.

     

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, May 30 2018 12:08 PM In reply to

    Re: failed deactivation 0 deactivation ok. no record of this device was found

    Hi,

    I have the same problem issue but with Sibelius on windows.Please Help!!!

  • Wed, May 30 2018 1:32 PM In reply to

    • RalphC
    • Top 75 Contributor
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    Re: failed deactivation 0 deactivation ok. no record of this device was found

    Hello Erez,

       I may be able to help with the activation issue, send me email or pm. For Sibelius other concern please post to the Sibelius Forums

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, May 30 2018 7:20 PM In reply to

    Re: failed deactivation 0 deactivation ok. no record of this device was found

    Hi, Im new in this forum, so how can i send an email to you ?

  • Wed, May 30 2018 7:54 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: failed deactivation 0 deactivation ok. no record of this device was found

    Select "Contact" from the row of the button.

     

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, May 30 2018 8:17 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,515
    • Points 16,565
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    Re: failed deactivation 0 deactivation ok. no record of this device was found

    I got your email.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
Page 1 of 1 (7 items)

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