Latest post Tue, Jul 10 2018 8:39 PM by filmfriseur. 5 replies.
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  • Wed, Jan 17 2018 9:18 AM

    • ozjono
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    Sorenson Squeeze Lite incorrect serial number

    Hi

    I just tried to transcode in Squeeze Lite. When I went to launch it I got this error message. "The serial number Squeeze found may be for a different product. Please reinstall using the correct install and serial number".

    I uninstalled Squeeze and tried to reinstall from App Manager, but after installation completes (it's in my Applications folder) the App manager plug-ins tab still says "Install" and Squeeze is not showing in the Licensing tab.

    I have an annual subscription and Squeeze shows up in my list of available downloads.

    Can anybody help?

    MC 8.9.4 MacBook Pro Retina 15-inch Late 2013, OSX 10.12.6 2.3 GHz Intel Core i7, 16 GB 1600 MHz DDR3, Intel Iris Pro 1536 MB, NVIDIA GeForce GT... [view my complete system specs]
  • Wed, Jan 17 2018 3:25 PM In reply to

    • RalphC
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    Re: Sorenson Squeeze Lite incorrect serial number

    Hi ozjono,

        Please email/pm me I will assist. Thanks!

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jan 31 2018 6:42 AM In reply to

    • ozjono
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    Re: Sorenson Squeeze Lite incorrect serial number

    Any ideas, anyone??

    MC 8.9.4 MacBook Pro Retina 15-inch Late 2013, OSX 10.12.6 2.3 GHz Intel Core i7, 16 GB 1600 MHz DDR3, Intel Iris Pro 1536 MB, NVIDIA GeForce GT... [view my complete system specs]
  • Wed, Jan 31 2018 2:41 PM In reply to

    • RalphC
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    Re: Sorenson Squeeze Lite incorrect serial number

    I created a case 03391816, our support team will help you with the issue.

     


    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Apr 20 2018 8:05 PM In reply to

    Re: Sorenson Squeeze Lite incorrect serial number

    I am having this exact issue with Media Composer 2018.4. Was this ever resolved for you?

     

    MacBook Pro (Retina, 15-inch, Mid 2014); Processor: 2.5 GHz Intel Core i7; Memory: 16 GB 1600 MHz DDR3; Graphics: NVIDIA GeForce GT 750M 2048 MB and Intel... [view my complete system specs]
  • Tue, Jul 10 2018 8:39 PM In reply to

    • filmfriseur
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    Re: Sorenson Squeeze Lite incorrect serial number

    Hi, due to a complete new OS install from 10.10.5 to 10.12.6 sierra I had to install my squeeze pro 10 anew and found out the following:

    - only squeeze 11 can be installed on sierra as confirmed by sorensenmedia squeeze support, cause the problem lies with the pre-11 installers that apple does not approve anymore (everybody can make up his own mind on this apple behaviour No )

    - squeeze 10 and before (lite, standard, pro) can be upgradet on to sierra, not working in my case since it was a complete new install

    - an new squeeze 10 install will give the above mentioned issue, wimho makes the squeeze download option in avid appmanager obsolete

    solution:  - I copied from my old bootable 10.10.5 backup the following (mainly everything I could find of squeeze)

     

    program/squeeze folder

    usr/usr-name/library/preferences com.sorenson.Squeeze.plist   (you have to press "cmd+shift+." in order to see hidden files)

    usr/usr-name/library/preferences com.sorensonmedia.Squeeze 6.plist (whatever is sorenson...)

    usr/usr-name/library/preferences  SorensonMedia folder   (here are the custom presets I made over the years Yes)

    library/preferences  com.SorensonMedia.Squeeze 6.plist (whatever is sorenson...)

    library/preferences  com.sorensonmedia.SqueezeOEM.plist

     

    reboot and then it started up with the for me registered squeeze 10 pro version like before 

    maybe that information might be helpful to someone

    amc 2018.4 - symphony . 3.46 dual 6core mac pro (early2009, upgraded to westmere 5.1, OSX 10.12.6). 64 gb . msi gtx 970 . 2x 27" monitor . 1x 24"... [view my complete system specs]
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