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  • Thu, Dec 21 2017 5:17 PM

    • Marianna
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    Idea [I] Updated Academic Eligibility Verification Process 12/2017

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     Updated Academic Eligibility Verification Process - 12/2017

    Heads up!   Starting earlier this month, Academic Eligibility has changed to account based eligibility rather than product based eligibility.  Moving forward, when redeeming renewal codes, students and teachers will be able to verify from their account, rather than being redirected to Identit-E as was done in the past.

    After redeeming the product, the license will appear in their account flagged as “Pending Verification” with a button labelled “Activate Subscription”. When the student or teacher clicks on Activate Subscription, they will complete a survey and the system will verify without ever navigating out of their Master Account ( my.avid.com account). From then on, redeemed codes will automatically recognize the student or teacher eligibility and insert into the account automatically without the need for additional verification.

    Click here to see what the customers will see

    FAQ

    The student or teacher will now be prompted for verification on a per account basis, and will need to re-verify once per year.  Reminders to re-verify will start after 9 months.

    Click Here for instructions on how to re-verify an account

    This will change the initial customer experience to be a more automated for many schools, and allow the student or teacher to activate and download their product(s) faster.

    Questions, let me know.......

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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