Latest post Tue, Nov 14 2017 3:47 PM by Marianna. 3 replies.
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  • Mon, Nov 13 2017 5:25 PM

    • Atomike
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Nebraska
    • Posts 682
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    CONSTANT "Support Plan Expiring" Pop-Up Ads in Media Composer

    I understand you want me to update my subscription.  But there is no excuse for this notice showing up dozens of times per day on my screen.  Please, please, you need to fix this behavior.  Unless you're intentionally trying to make people hate Avid Inc. as a company.  Whoever made the decision to make the software behave like this needs to go back and take a Business 101 class.  

    Media Composer 8.X (usually newest release), Avid matrix-recommended versions of both Nvidia driver and Quicktime, Matrox Mini MX02, Self-built machine... [view my complete system specs]

    I spend most of my time between New York and Los Angeles.  In Nebraska.

  • Mon, Nov 13 2017 7:23 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: CONSTANT "Support Plan Expiring" Pop-Up Ads in Media Composer

    Mike

    Weird as this doesnt happen anymore........ it has GOT to be a bug.

    email me the my avid you are using and the license info.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Tue, Nov 14 2017 3:12 PM In reply to

    • Atomike
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Nebraska
    • Posts 682
    • Points 10,390

    Re: CONSTANT "Support Plan Expiring" Pop-Up Ads in Media Composer

    This explanation makes much more sense. I was kinda wondering why the forums weren't flooded with similar sentiments. But a singlular bug on my machine, or my account, would explain this perfectly.

    I'll get the info to you today Marianna. Thanks for all you do.

    Media Composer 8.X (usually newest release), Avid matrix-recommended versions of both Nvidia driver and Quicktime, Matrox Mini MX02, Self-built machine... [view my complete system specs]

    I spend most of my time between New York and Los Angeles.  In Nebraska.

  • Tue, Nov 14 2017 3:47 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 8,657
    • Points 112,915
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: CONSTANT "Support Plan Expiring" Pop-Up Ads in Media Composer

    My bet is it is the OS. I have some scoop for you and will respond to your email after you send it :)

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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