I need some help urgently, i tried to open my project after not using Avid for 3 weeks, but it won't let me, saying my activation failed because of an inactive, obsolete or expired add-on. it cannot be added or have copies increased.
I'm only using this avid on one computer, and no one else has used my activation key, so it's not an add on.
I've re started my computer, checked my credit card detais, checked my account balance, checked my online avid account, which clearly says it's active and credit card details are up to date. I have 7 hours to finalise some edits and make a DVD for a client tomorrow, but I can't open my project. I've called AVID support but the message says it's outside support hours, and the online chat help gives an error message that the page is not found, and I can't start a case online because AVID hasscheduled maintenance right now.
I urgentlty need help.
Do you have trial mode available? If so, trial mode is fully functional and lasts for 30 days.
If not, send emails to marianna.montague@avid.com and raff.condalor@avid.com. They are Avid's customer advocates, and can help.
"There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey." - John Ruskin (1819-1900)
Carl Amoscato | Freelance Film & Video Editor | London, UK
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