Latest post Thu, May 17 2018 8:15 AM by stevenworsley. 18 replies.
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  • Wed, Nov 1 2017 11:42 AM

    Avid MC 8.9.3 and High Sierra Permissions issue

    Is anyone else having an issue with permissions since upgrading to High Sierra? I don't often need to run media locally but do from time to time on my laptop. I recently upgraded to High Sierra and am running Avid 8.9.3 however Avid is unable to write media to the local drive as it shows the error 'No media can be written to any mounted drive. Please check write permissions.'

    When I have had this before I simply changed the drive permissions at root level from read only to read and write, however it seems in High Sierra that I can no longer do this as even myself as admin don't have permission to change the setting as it says 'You can only read'. I've heard that with Apple's new APFS drive format they no longer let you change your permissions at root level which is a real problem if wanting to run Avid media locally. Anyone else seeing this?

  • Wed, Nov 1 2017 2:54 PM In reply to

    • Marianna
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    does this help Steven?

    https://support.apple.com/en-us/HT203538

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Wed, Nov 1 2017 3:03 PM In reply to

    • kkordisch
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

     

    To change permissions:

    1. Click on your system drive (Macintosh HD in most cases) to highlight.

    2. From the File menu select Get Info (cmd+I)

    3. Click the lock icon in the bottom right to make changes

    4. Click on the “Read only” text in the Privilege column next to Everyone and set the privilege to “Read & Write”

    You should now be able to see the system drive as a valid media drive.

  • Thu, Nov 2 2017 1:56 PM In reply to

    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    Many thanks Marianna, that seemed to do the trick! You really are all knowing!

  • Thu, Nov 2 2017 1:57 PM In reply to

    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    Hi kkordisch, that used to do the trick but since installing High Sierra this longer works applying this from the root, however as per Marianna's link applying it from the home section works.

    Many thanks.

  • Thu, Nov 2 2017 3:29 PM In reply to

    • Marianna
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    stevenworsley:

    Many thanks Marianna, that seemed to do the trick! You really are all knowing!

    HA!  I just know where to get info.... thats my trick and secret!

    Glad your back in business.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Fri, Nov 3 2017 1:53 AM In reply to

    • cmaeditor
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    After folllowing the Apple support directions, I'm still getting the "No Media Drive available" prompt. What am I missing?

    Mid 2015 15" Macbook Pro 16GB Ram AMD Radeon R9 M370X [view my complete system specs]

    CMA

  • Tue, Nov 7 2017 9:32 PM In reply to

    • cmaeditor
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    Still waiting on Avid to fix this for me. I was running Filvault before upgrading ti High Sierra so my drive got encrypted. Spent 36 hours after turning off encryption to have a fully decrypted drive.

    Uninstalled and re-installed Media Composer 8.9.3

    Support asked me to re-install  MacOS 10.13.

    Did that, but still can't capture or import to my internal system drive. Thankfuly I haven't had the need to do so since the upgrade, but I know it will come up soon.

    This needs to be fixed or don't support high Sierra.

    Mid 2015 15" Macbook Pro 16GB Ram AMD Radeon R9 M370X [view my complete system specs]

    CMA

  • Wed, Nov 8 2017 3:34 PM In reply to

    • Marianna
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    CMaeditor......

    This isnt an Avid issue per se........

    The new security in high sierra along with APFS ( their new file format) is not allowing write permission to the boot partition. 

    We tried to go around the permissions issue and basically had to re-install high Sierra as Apple really made it tough for developers.  BTW..... Its not a good idea to turn off the MAC OS security anyways.....

    We have been advising customers to use the disk utility to create a partition for their media (off the boot drive).  This works fine and does not have any protection issues.

    No need to change the external drives to APFS.  They are still plug and play with either format – APFS or Mac OS extended/journaled.

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Wed, Nov 8 2017 5:15 PM In reply to

    • cmaeditor
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    Using the boot drive as a media drive has been a workflow on MacBooks that Avid seems to have supported based on the Permissions article at the top of this forum.

    When Avid said it supported High Sierra with 8.9.3 there wasn't a mention of not being able to use the boot drive anymore anywhere in the Readme.

    I had 2 Avid tech support people, helping on my case, tell me that it was possible with High Sierra to use the boot drive as a media drive.

    I was told that it was because I had Filevault turned on and the hard drive was encypted and Avid does not support encrypted drives period.

    Now you are saying that There is no way to use the boot drive as a media drive. What I don't get is why.

    The Avid Mediafiles folder, and everything under it, on the boot drive has the proper premissions Everyone has Read&Writer permissions.

    I think the problem come from Avid not having permissions on the root of the drive> I don't see why Avid needs that, since it only writes media to the MediaFiles folder structure and it has the necessary permissions there.

    I would suggest adding to the Readme file that laptop users will lose their boot drive as a media drive if they do the update.If I had known that, I would not have updated.

    Mid 2015 15" Macbook Pro 16GB Ram AMD Radeon R9 M370X [view my complete system specs]

    CMA

  • Thu, Nov 9 2017 7:53 AM In reply to

    • mkj
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    smart workaround: 

     

    https://www.youtube.com/watch?v=mY-RBEK7W8g

     

     

  • Thu, Dec 21 2017 6:38 PM In reply to

    • Brian Berdan, ACE
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    Running into the same problem.  I don't want to do the youtube hack and don't want to create another partition on my internal- which I would probably make too small.  Avid, please resolve this :)

     

    Thanks

    MacPro 2.66, MC 8.6.5, Nitris Apple MacBookPro 17" 2.4 GHz i7, 10.11.4, MC 8.5.1, Aja IoXT [view my complete system specs]
  • Thu, Dec 21 2017 8:04 PM In reply to

    • Marianna
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    Brian

    Unfortunately, this isnt an Avid issue we can fix.....

    The new security in High Sierra along with APFS (their new file format) is not allowing write permission to the boot partition. 

    We tried to go around the permissions issue and basically had to re-install High Sierra as Apple has really made it tough for developers to tweak their implementation of the new security.  BTW..... Its not a good idea to turn off the MAC OS security anyways.....

    We and other software app's have been advising customers to use the disk utility to create a partition for their media (off the boot drive).  This works fine and does not have any protection issues.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Sun, Dec 24 2017 11:24 PM In reply to

    • Brian Berdan, ACE
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    Thanks, Marianna.  Will do the partition.

     

    Brian

    MacPro 2.66, MC 8.6.5, Nitris Apple MacBookPro 17" 2.4 GHz i7, 10.11.4, MC 8.5.1, Aja IoXT [view my complete system specs]
  • Tue, Dec 26 2017 6:47 PM In reply to

    • Tom Pearson
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    Re: Avid MC 8.9.3 and High Sierra Permissions issue

    I just use a 3tb ext drive

    Mac Pro 3.5 gig 6 core 64 gig ram D700 radons with ssd os drive with a 20 tb raid, Artist Mix and Artist color Artist control [view my complete system specs]

    Tom Pearson

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