Latest post Thu, Oct 19 2017 12:02 PM by Bill Jones. 5 replies.
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  • Wed, Oct 18 2017 10:53 AM

    • Bill Jones
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    • Joined on Fri, Oct 28 2005
    • London, UK
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    Trying to Buy ScriptSync and Phrase Finder Bundle

    I am having a proble trying to purchaseing it from the website shop if I click on the ScriptSync to buy it take me to a sales force login page or give me this error " Error: Error occurred while loading a Visualforce page."  I have tried email support but no awnser yet.  

    I was wondering if any one els is having this problem?

     

    Bill

    MC 7.0.2 Mac Pro OS 10.8.3 with Blackmagic Intensity Pro MC 7.0.2 iMac OS 10.8.5 with Blackmagic Utrastuduo Express [view my complete system specs]
  • Wed, Oct 18 2017 4:06 PM In reply to

    • Marianna
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    Re: Trying to Buy ScriptSync and Phrase Finder Bundle

    Hey Bill

    I checked and this is the link to order the bundle....

    https://shop.avid.com/ccrz__ProductDetails?viewState=DetailView&cartID=&sku=9511-65995-00

    Report back and email me directly if you are stuck.  address is below

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Wed, Oct 18 2017 4:21 PM In reply to

    • Bill Jones
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    Re: Trying to Buy ScriptSync and Phrase Finder Bundle

    I have tied this link but I tried it again and I am still getting an error message "We are unable to process your transaction at this time. It's not you, it's us.Please try again."

    Quite funnyerror mesage but it is still not working.

    Bill

    MC 7.0.2 Mac Pro OS 10.8.3 with Blackmagic Intensity Pro MC 7.0.2 iMac OS 10.8.5 with Blackmagic Utrastuduo Express [view my complete system specs]
  • Wed, Oct 18 2017 5:09 PM In reply to

    • Marianna
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    Re: Trying to Buy ScriptSync and Phrase Finder Bundle

    OK Bill 

    Let me try UK site and see what the rub is...

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Oct 18 2017 5:14 PM In reply to

    • Marianna
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    Re: Trying to Buy ScriptSync and Phrase Finder Bundle

    Bill

    Got the web team on it for you.  they have your email and phone #

    confirm

    Case Number : 03313084

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Thu, Oct 19 2017 12:02 PM In reply to

    • Bill Jones
    • Not Ranked
    • Joined on Fri, Oct 28 2005
    • London, UK
    • Posts 22
    • Points 280

    Re: Trying to Buy ScriptSync and Phrase Finder Bundle

    I got it working by using a differnt credit card.  I think I might not of had enough cash in that account. Opps.

     

    Bill

    MC 7.0.2 Mac Pro OS 10.8.3 with Blackmagic Intensity Pro MC 7.0.2 iMac OS 10.8.5 with Blackmagic Utrastuduo Express [view my complete system specs]
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