Latest post Fri, Oct 20 2017 1:57 PM by Dirk at DFFB. 7 replies.
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  • Wed, Oct 11 2017 2:53 PM

    MC 7.0.7 on OS X 10.8.5 and 10.13

    Any one can circumvent this problem? On start up when initialize hardware of host it pop up.

    "Assertion failed: m_pPrimaryBufferPtr

    Files:

    /Snapshots/relengmtnlion3_1494212484/coresw/core/Projects/Mac/ ../ ../src/player/ALocateBufferMgr.c,

    Line: 456

    Assertioin failed

    11 AVID MC 7.0.7 on Windows 7 and OS X 10.8.5 with DDP Datastorage. [view my complete system specs]
  • Wed, Oct 11 2017 3:25 PM In reply to

    • Marianna
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    Re: MC 7.0.7 on OS X 10.8.5 and 10.13

    First - High Sierra is not approved.

    Second, this error could be caused by the batch capture settings not being set properly. Under the "Settings" tab go to "Capture". Under the "Capture" settings go to the "Batch" tab. Make sure "Optimize for disk space" is selected.

    Lastly, add RAM.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Thu, Oct 12 2017 6:43 AM In reply to

    Re: MC 7.0.7 on OS X 10.8.5 and 10.13

    Thank you for reply and support. I gues it is a hardware problem. Maybe RAM failure. High Sierra is for testing reasons fressh on a new partition installed and AVID MC 7.0.7 also. The error messages are on both os the same. The hardware is a iMAC 12.1, A1312 (EMC 2429), middle 2011. Our company have seven of this systems with OS X 10.8.5 and MC 7.0.7 and a active  Avid support plan for all of them - six of them run marvellous.

    I can't access the settings because the application stop at the Avid initialize screen, in both os with the identical error messages.

    Dirk

    11 AVID MC 7.0.7 on Windows 7 and OS X 10.8.5 with DDP Datastorage. [view my complete system specs]
  • Thu, Oct 12 2017 1:23 PM In reply to

    • Marianna
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    Re: MC 7.0.7 on OS X 10.8.5 and 10.13

    Dirk

    I am wondering if you can reinstall the RAM modules and see if that helps.  Sometimes due to heat and/or dust inside the iMac things dont work as they shoud.  thats a cheap try and doesnt cost if you can do that easily.

    Anything else attached like a O/I device. if so, disconnect.  try again.  If not then it is looking like hardware

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Wed, Oct 18 2017 11:27 AM In reply to

    Re: MC 7.0.7 on OS X 10.8.5 and 10.13

    An interim report of my issue.

    Install on another iMac new OS X 10.8.5 and only MC 7.0.7: Same error as in the issue discription here

    I make a full backup from another iMac with OS X 10.8.5 wiith MC 7.0.7 and restore the backup on the affected hardware: MC 7.0.7 start up without any problems - crazy.

    Install on a MacPro 5,1 with installed OS X 10.10.5 MC 8.9.2: MC will not start up, no initializing process, a crashreport appear immediately. The "Avid Media Composer Documentation and Version Matrix" say yes to OS X 10.10.5 but last patch version 8.9.0 not 8.9.2. I will try it with version MC 8.8.5

    I'm going nuts 😜

     

    11 AVID MC 7.0.7 on Windows 7 and OS X 10.8.5 with DDP Datastorage. [view my complete system specs]
  • Wed, Oct 18 2017 8:04 PM In reply to

    • Marianna
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    Re: MC 7.0.7 on OS X 10.8.5 and 10.13

    Dirk

    I am 99% confident that 8.8.5 will work.....   the 8.9.2 isnt most likely because its an older Mac model.  If you ook at the system specifications for Mac, the only 2 pre 2013 tested and approved are:

    iMac 27” 2.9GHz Quad-core Intel i5*, 3.2GhzQuad-core Intel i5*, 3.4 GHz Quad Core Intel i7 Late 2012 and iMac 21.5” 2.9GHz Quad-core Intel i5*, 3.1GHz Quad-core Intel i7 Late 2012

    Can you determine if the 21.5 iMac is the same one you have or is it older?

    My iMac from 2011 doesnt work with 8.9.x :(

     

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    Twitter:  avidmarianna

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  • Wed, Oct 18 2017 8:20 PM In reply to

    • Marianna
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    Re: MC 7.0.7 on OS X 10.8.5 and 10.13

    Dirk

    One last suggestion from a support tech on this for you....

    Try to move MCState and Site_Settings to a backup location and then try to relaunch MC 8.9.2

    If that does not help, move the Site_Attributes off as well, but first leave it in the folder

    Report back

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Fri, Oct 20 2017 1:57 PM In reply to

    Re: MC 7.0.7 on OS X 10.8.5 and 10.13

    [RESOLVED]

    Something seems went wrong after the Installation MC 7.0.7, i have fix it by copy the missing folders from the working system to the faulty system and it work now properly.

    Missing folders: /Avid Media Composer/Settings/ --> MCState, Site Settings.avs, Site Settings.xml, Site_Attributes (was not created after installation)

    Missing folders: /users/shared/AvidMediaComposer/ --> AMA Management, Avid Attic, Avid SearchData, Avid Users, DSMLogFiles, MarqueeTitles, Shared Avid Projects, Synced Avid Projets (was not created after installation)

    /Avid Media Composer/SupporingFiles/Avid_MediaFiles/ --> had no write permissions after installation

    The issue is now resolved :) Thank you for support.

    And our MacPro 5,1 OS X 10.10 with MC 8.8.5 work also properly. :)

    11 AVID MC 7.0.7 on Windows 7 and OS X 10.8.5 with DDP Datastorage. [view my complete system specs]
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