Latest post Wed, Oct 11 2017 11:30 PM by hirohawa. 10 replies.
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  • Sun, Oct 8 2017 2:45 AM

    • hirohawa
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    Cant activate license transfer from Old Mac

    I had MC 8 on old MAC running 10.9.6 and via Time Machine transferred everything to a new Mac with 10.12.6. 

    I deactivated MC on old Mac via Avid Application manager.   On new computer when I start up Media Composer program it says to activate online.  When I select this it takes me to Avid application manager where it shows that the program is active.  But the program won’t run so when I try to Deactivate in manager it says “Failed Deactivation : 0 Dactivation OK.  No Record of this device found.”  I’m in a Kafka loop on this one.

    According to Avid application manager it is definitely deactivated on old computer.   

    I have restated both computers and, has not helped.  Googled a bunch of solutions that also did not work.  I am at a loss.

     

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    Any help would be greatly appreciated.  Thanks in Advance

  • Sun, Oct 8 2017 3:26 PM In reply to

    Re: Cant activate license transfer from Old Mac

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    Media Composer 8.9.2 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT 740M [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Oct 9 2017 10:48 PM In reply to

    • hirohawa
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    Re: Cant activate license transfer from Old Mac

    Thanks for the advice.  Sent them a message.

  • Tue, Oct 10 2017 2:12 PM In reply to

    • RalphC
    • Top 75 Contributor
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    Re: Cant activate license transfer from Old Mac

    Hello hirohawa,

      PM me if you're still stuck.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Tue, Oct 10 2017 10:12 PM In reply to

    • hirohawa
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    Re: Cant activate license transfer from Old Mac

    PM Sent.  Thank you so much!

     

  • Wed, Oct 11 2017 3:05 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Cant activate license transfer from Old Mac

    hirohawa:

    PM Sent.  Thank you so much!

     

     Gotcha! I created a support case for you.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, Oct 11 2017 8:02 PM In reply to

    • hirohawa
    • Not Ranked
    • Joined on Sat, May 9 2009
    • Posts 12
    • Points 160

    Re: Cant activate license transfer from Old Mac

    Spoke with a great Avid CSR and got the license up and running.  New problem though is that I cant upgrade from 8.3 to 8.4.2 as the computer won't let me uninstall 8.3.

    Any ideas?

     

    Thanks oin Advance 

  • Wed, Oct 11 2017 8:44 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Cant activate license transfer from Old Mac

    hirohawa:

    Spoke with a great Avid CSR and got the license up and running.  New problem though is that I cant upgrade from 8.3 to 8.4.2 as the computer won't let me uninstall 8.3.

    Any ideas?

     

    Thanks oin Advance 

    Are you getting error message uninstalling MC 8.3?

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, Oct 11 2017 9:18 PM In reply to

    • hirohawa
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    • Joined on Sat, May 9 2009
    • Posts 12
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    Re: Cant activate license transfer from Old Mac

    Yes on the uninstaller window it says:  

    "Package Codecs Professional Edition will not be uninstalled."

  • Wed, Oct 11 2017 9:41 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,220
    • Points 13,295
    • Avid Customer Advocate
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    Re: Cant activate license transfer from Old Mac

    Does it gave you option to continue the uninstall process?

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, Oct 11 2017 11:30 PM In reply to

    • hirohawa
    • Not Ranked
    • Joined on Sat, May 9 2009
    • Posts 12
    • Points 160

    Re: Cant activate license transfer from Old Mac

    No.  Only option is to quit.

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