Latest post Fri, Sep 1 2017 2:42 PM by RalphC. 5 replies.
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  • Thu, Aug 31 2017 8:48 AM

    • dew
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    quicktime installed?

    Hey I tried to install MCF on my daughter laptop. It is over 4gb on ram so it is fine there. The software installed but when opening the app it said quicktime is not installed and then just stays on the splash screen. When looking into first web page it says quicktime is one of the components that is installed. Any idea on this or what could be stopping first from opening?

  • Thu, Aug 31 2017 9:49 AM In reply to

    • Pilot
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    Re: quicktime installed?

    For MC|First:Win 7 Ultimate x64 SP1 / ASUS K54C/CPU B960 @ 2.20GHz/DDR3 8GB RAM/ Intel HD Graphics 2GB *For MC 8.4.4/Symphony option/Win 7 Ultimate x64... [view my complete system specs]
  • Fri, Sep 1 2017 5:12 AM In reply to

    • dew
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    Re: quicktime installed?

    Yes I know the issue with quicktime so the question is why is MCF telling me its not installed and is that the issue causing MCF not to open? agian the install instuctions states the quicktime is a part of the install so Im just trying to pinpoint why it won't open..

  • Fri, Sep 1 2017 9:59 AM In reply to

    Re: quicktime installed?

    Pretty sure QT isn't installed by default.

    I also suspect thats not bthe issue. However I would manually install QT as directed in the link.

    Then retest.

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  • Fri, Sep 1 2017 12:57 PM In reply to

    • Pilot
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    Re: quicktime installed?

    Dew,

    can you quote where did you read this?

    dew:

    When looking into first web page it says quicktime is one of the components that is installed.

    dew:

    agian the install instuctions states the quicktime is a part of the install ...

    As I recall, the QuickTime always need to install on Windows OS separately from MC .

    Please check in your Windows if you have QuickTime already installed?

    Control Panel > All Control Panel Items > Programs and Features 

    ***

    Please pay attention (copied from Avid Knowledge Base below):

    "Important: You must install QuickTime following the below procedure BEFORE installing Media Composer. If you already have QuickTime and Media Composer installed, you will need to uninstall both before proceeding.

    1. Uninstall QuickTime Player from your Windows system if you haven't already (also uninstall Media Composer if it's already installed)
    2. Download the QuickTime Player 7.7.9 and run the QuickTime player installer
    3. Select “Custom Install”

    4. Select “QuickTime Player” and “Entire feature will be unavailable”

    5. The installer should look like this:

    6. Select "Next" to complete the installation

     

     

    For MC|First:Win 7 Ultimate x64 SP1 / ASUS K54C/CPU B960 @ 2.20GHz/DDR3 8GB RAM/ Intel HD Graphics 2GB *For MC 8.4.4/Symphony option/Win 7 Ultimate x64... [view my complete system specs]
  • Fri, Sep 1 2017 2:42 PM In reply to

    • RalphC
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    Re: quicktime installed?

    I got the same issue on my home machine, installed QT 7.7.9 alert message goes away.

     

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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