Latest post Sun, Nov 19 2017 7:51 AM by luca.mg. 22 replies.
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  • Thu, Nov 2 2017 8:58 PM In reply to

    • Marianna
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    DonE:

    jwrl:

    I had the same problem - I contacted Marianna and she fixed it for me.

    jwrl: Thanks for your reply.

    Thank you Marianna and Ajay for getting the new Symphony Option on my dongles.

    IT WAS ALL THE MAGIC MAN AJAY!!!!!   

    Glad your all set Don.

    Only an email away.

    M and M

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

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    WWLD

  • Wed, Nov 8 2017 7:27 AM In reply to

    • luca.mg
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Hi all, a glitch on the special offer page: by clicking on the 'buy now' button I am taken to the regular $749 page, as hard as I tried I could not find the proper page. Same on the Avid Italia online shop, where the offer wasn't available, but it did finally show up after log in, at least. On the US shop log in or not doesn't make any difference, the thing is nowhere to be seen.

    Confused

    MC 8.8, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Wed, Nov 8 2017 2:08 PM In reply to

    • Marianna
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Let me look at that Luca....

    stand by

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Nov 8 2017 3:02 PM In reply to

    • Marianna
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Looks like the shop is directly to the wrong SKU.  They will let me knwo when it is fixed.

    You can buy it online at Videoguys.com or B&H - and it is a slightly lower price.

    :)

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

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  • Wed, Nov 8 2017 3:31 PM In reply to

    • Marianna
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    luca.mg:

    Hi all, a glitch on the special offer page: by clicking on the 'buy now' button I am taken to the regular $749 page, as hard as I tried I could not find the proper page. Same on the Avid Italia online shop, where the offer wasn't available, but it did finally show up after log in, at least. On the US shop log in or not doesn't make any difference, the thing is nowhere to be seen.

    Confused

    All fixed Luca.  Report back that you were able to order.

    Marianna

    xoxoxoxo

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Nov 8 2017 6:48 PM In reply to

    • luca.mg
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Hi-hoo, the order went through!!!! :-)

    xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxox

    MC 8.8, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Nov 14 2017 2:04 AM In reply to

    • kirkenshrir
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Ouch! Almost made a big mistake!!

    I already own the Symphony Option for a few years already...

     

    And now, it's time for me to renew my support plan. I head over to my account, hit renew and I'm given two options:

    - Media Composer Software with Symphony Option (520$ CDN)
    OR
    - Media Composer Software (390$ CDN)

    You see how that can be misleading... ? It looks like if I want to keep Symphony, I have to pay 520$ and if I want to go back to the vanilla MC, I pay 390$...

    Good thing I looked-up this page!!

    No need for me to pay for the upgrade once more than I have to! :-)

    Media Composer 8.x w/Symphony option, 4.0 GHz Intel® Core™i7 Quad + 32GB RAM, PNY nVidia Quadro 4000 (+USB2DVI adapter for 3rd monitor), Cooler Master... [view my complete system specs]
  • Sun, Nov 19 2017 7:51 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Smoothest MC upgrade in years! Ordered online at Avid Italia, the MC renewal kicked in with no need of intervention. I've found activating the Symphony option circonvoluted as I was emailed the scan of a card with the so called activation code, which I had to figure that out by myself that it was in fact the download (!) code for the actual Symphony activation code. The card pointed me to www.avid.com/activationcard which gave a pretty 404 page not found error, going by memory I went to www.avid.com/activation that took me to the right Avid Software Activation and Download page, where I entered the card code and obtained the true Symphony activation code to be fed to the Application Manager. Why not sending it in the first place? I later found out that www.avid.com/activationcard works as it should if logged in from the US online store on a system with the US locale, it didn't work giving the 404 error when logged into the Avid Italia side of the shop though, FWIW, but maybe the links for non US customers have to be double checked.

    First time in years I did not need help with the upgrade, ever since back at the time when Avid used to send a couple of guys with a new turnkey system perhaps, and I almost regret it: it's nice to exchange emails with Marianna! :-0

    MC 8.8, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

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